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Closed on Monday, January 20

In observance of Martin Luther King Jr. Day, Andrews Federal Credit Union will be closed on Monday, January 20. Access to your account is available 24/7 with Digital Banking.

We're ready to help.
Andrews Federal stands ready to help all those impacted by the California wildfires, and ready to support all members who face unexpected challenges. Learn more about our financial assistance options.
Andrews Federal Credit Union
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Financial Assistance Options

For our members
  • Support for difficult financial times
  • Disaster Relief Loan and repayment options
  • Mortgage Loan assistance

     

Having difficulties making your loan payments? Andrews Federal is here to help

We are committed to supporting our members during financial challenges. When tough financial situations occur, our credit union team is ready to help you handle them, whether you're experiencing changes to employment, unexpected illnesses or expenses, or the aftermath of a natural disaster. If you are struggling to keep up with your payments, we may have options to help you manage through challenging times.

RESOURCES FOR EMERGENCY RELIEF

Loans and Credit Card Options

We offer financial assistance programs for a range of consumer banking products, including credit cards, auto loans, personal loans, and lines of credit. If you are having trouble making your payments, we may be able to help with:

  • Loan extensions
  • Skip a Payment programs
  • Repayment plan
  • Loan modification

For Consumer Loan Assistance, contact us at [email protected] or call us M-F 9:00 am to 5:00 pm EST 800.487.5582.

Mortgage Loan Assistance

Depending on where your mortgaged property is located, you may qualify for state assistance through The Homeowner Assistance Fund (HAF). The HAF is a federal program designed to help homeowners remain in their homes. If state assistance is not being offered currently in your state, we may  have additional mortgage loan assistance options available for you.

We offer financial assistance programs for mortgage products such as first mortgages, fixed second mortgages, and home equity lines of credit (HELOC). And we offer programs that may help you avoid foreclosure, including:

  • Deferred payments
  • Forbearance plans
  • Repayment plans
  • Loan modifications
  • Using equity in your home
  • Short Sale
  • Deed In Lieu

To begin evaluating your options:

For mortgages sold to government-sponsored enterprises (GSEs) like Fannie Mae or Freddie Mac, we will adhere to their specific assistance guidelines. You can check your loan’s status and access relief programs at Knowyouroptions.com (Fannie Mae) or FreddieMac.com.

Additional Guidance through Financial Counseling

Unforeseen circumstances can impact your finances, and make it hard to decide which step to take next. We offer members free financial guidance and assistance through a partnership with Greenpath™ Financial Counseling. For a confidential consultation to create a personalized financial plan, contact Greenpath’s trained counselors at 877.337.3399 (U.S.) or at www.greenpath.com.

Still Have Questions?

Review answers to some of our most frequently asked questions below. If you have any additional questions about your account status, please don’t hesitate to contact us at [email protected]

We understand that financial hardships happen, contact us to discuss hardship programs or other arrangements.

Depending on the loan product, we may be able to adjust your payment due date to align with your financial schedule.

Yes, we may be able to provide reduced payment plans for eligible members. Programs are tailored to our members’ individual needs.

Late fees are applied once the loan exceeds its grace period, which varies depending on the loan type. Interest accrues daily depending on the loan type. Mortgage loans follow an amortization schedule and Credit Cards use an Average Daily Balance (ADB) method.

Average Daily Balance Method

  • The average balance of your credit card is calculated by adding up the balance at the end of each day during the billing cycle and dividing it by the number of days in the billing cycle.
  • The interest is calculated by multiplying the average daily balance by the daily periodic rate, then multiplying that by the number of days in the billing cycle.

Ignoring the debt may result in further collection efforts including reporting late payments to the credit reporting agencies, repossession, foreclosure and/or assigning the account to a collection attorney or agency. Do not hesitate to contact one of our experienced counselors for assistance.

We typically report accounts as late to the credit bureaus after the loan payment is more than 30 days past due.

Interest on accounts accumulates daily so if you are making an additional payment towards your loan, you will need to make the payment on the day your minimum payment is due.

  • Enrolling in automatic ACH from an outside financial institution
  • Setting up Bill Pay with your primary financial institution
  • Setting up alerts in Online Banking to let you know when you have a payment due
See All FAQs

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*Membership eligibility required. A membership account with a minimum $5 deposit into a Base Share Savings account must be established prior to funding the loan. Please click here to view membership eligibility requirements.

**APRs (Annual Percentage Rate) listed are the lowest available rates. Rates, terms and conditions vary based on creditworthiness and other qualifications and are subject to change. Additional restrictions may apply. Subject to credit approval.

The rate margin for the Overdraft Line of Credit is Prime plus 16.25%. The rate margin for the Premier Line of Credit is Prime plus 12.25%. Maximum APR is 18.00% for both the Overdraft and Premier Lines of Credit. Rates, terms and conditions vary based on creditworthiness and qualifications and are subject to change. Additional restrictions may apply. Rates and APRs are subject to change without notice. Minimum line amount for Overdraft Line of Credit is $1000. Minimum line amount for Premier Line of Credit is $5,000. 

Andrews Federal Credit Union is a full-service financial institution with stateside locations in Washington, D.C., Maryland, Virginia and New Jersey, as well as overseas locations in the Netherlands, Belgium and Germany.