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Beware of Fraud Scams

We’re aware of a new fraud attempt going out on pink postcards being mailed to Andrews Federal Credit Union members. The postcard states that there is an issue with your mortgage and to call a toll-free number. This communication is not from Andrews Federal. If you receive any communications that appears to be from Andrews Federal Credit Union asking for sensitive account information – IT IS A SCAM! Visit our Security Center for more guidance on how to protect yourself.

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Lost or Stolen Card

Act quickly to reduce your risk of fraud

When you can't find your important cards, it's easy to panic and expect the worst. But we're here for you. Let us know what happened and we'll make sure your cards are cancelled. And then we'll work getting you a new card, as soon as possible.

After normal hours, you may reach us at the phone numbers below for immediate card cancellation

Debit Cards: 888.918.7836 and Visa Credit Cards: 866.820.5801 (in the U.S.) and/or 00.1.410.581.9994 (outside the U.S. - call collect and Visa accepts charges).

Visa's Zero Liability Policy*

You won't be held responsible for unauthorized charges made with your account or account information.

Shop where you want with confidence. You're protected if your Visa credit or debit card is lost, stolen or fraudulently used, online or offline.

Fraud prevention

  • EMV Chip provides an additional layer of point-of-sale protection

  • 3-Digit Security Code protects you with online purchases

Real-time detection

  • 24/7 monitoring to detect unusual card activity

Worry-free resolution
  • Zero liability* means you won’t pay for unauthorized use of your card

Still Have Questions?

Log in to Digital Banking and go to Main Menu/Card Services, then Card Management, and select the image of your card, then toggle the Enable/Disable Card option.

Log in to Digital Banking and go to 'Account Services', then go to 'Manage Alerts', and 'New Alert'.

A general power of attorney may be accepted, but must be reviewed and approved by a branch manager. 

If you received a notification in regards to a failed login attempt (invalid password) that was not instituted by you, we recommend that you immediately change your username and change your password.

After you deposit your check, please hold onto the check for a minimum of 30 days.

To change your login password, please click here.

To change your login username, please click here.

To file a dispute on a debit card transaction, log into digital banking and go to 'Card Services', and then 'Card Management', select your Debit Card and click ‘Dispute Transaction’. 

Log in to Digital Banking and go to 'Card Services', then 'Card Management', and select Enable/Disable Card.

Yes. To place a travel notification on your account, log into digital banking go to 'Card Service', and then go to 'Card Management', and go to 'Card Details' OR go to 'Travel Notifications'.

See All FAQs

Rewarding Checking

Kasasa Cash Checking
We’re always looking for ways to give you more. That includes our outstanding checking options powered by Kasasa. With Kasasa Cash Checking, you can earn higher dividends on your checking account balances — up to 6.00% APY.* And, you’ll continue to have access to all the best benefits that come standard with Andrews Federal membership, including Early Direct Deposit, mobile check deposits, Digital Banking access and more.
Learn More

Now offering members the option to choose high yield or cash back with new checking accounts powered by Kasasa.

*Visa’s Zero Liability Policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorized use. Contact your issuer for more detail.

Andrews Federal Credit Union is a full-service financial institution with stateside locations in Washington, D.C., Maryland, Virginia and New Jersey, as well as overseas locations in the Netherlands, Belgium and Germany.