Disclosures

Please view our Account Fees here.

Feb. 2022

Andrews Federal Credit Union (Andrews) provides the youth services section of its website for the convenience and education of the children of its members. We encourage parents or guardians to monitor children under age 13 when children are online and to participate in any interactive activities offered on the website.

Andrews is committed to protecting the online privacy of the children who visit its website and to complying with the Children’s Online Privacy Protection Act. COPPA prohibits unfair or deceptive acts or practices in connection with the collection, use or disclosure of personally identifiable information from and about children on the Internet.

1. Personal information – Andrews does not collect or use underage members’ personal information through this  website.

2. Site traffic records – Andrews collects information on domain names, types of browsers used and dates and times of visits to www.andrewsfcu.org. This information includes no personal identifiers and allows Andrews to record website traffic to improve navigation and content.

3. Cookies – www.andrewsfcu.org does not require the use of per-session cookies. Cookie information is never sold, given or disclosed to third parties.

4. Email – Andrews may use feedback information from readers to respond to member service requests,  inquiries, comments or suggestions when emails are initiated by the visitor to the Credit Union website. Email information is never sold, given or disclosed to third parties.

Andrews’ youth services pages may include links to the external websites of others. These external sites are not part of Andrews Federal Credit Union’s services, are not under our control, and may not comply with applicable law. Because these external websites may have privacy policies that are different than Andrews’, please consult the privacy policies of any website that asks for personally identifiable information before providing it.

March 2018

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These General Digital Terms and Conditions apply equally to Online Banking and Mobile Banking except where the context indicates otherwise. For additional terms and conditions regarding your account(s), refer to our website at www.andrewsfcu.org.

This disclosure provides information and the general terms and conditions for use of Andrews Federal Credit Union’s Online Banking and Mobile Banking (collectively, “Digital Banking”). You will find definitions of terms used throughout the Agreement, and provisions that provide you necessary information related to contacting you by mobile device, by email, and electronically; the electronic transactions permitted; your liability for unauthorized transactions; contact information for unauthorized transactions or if you have a question or error that needs to be resolved; protecting your password, access, devices, and means to carry out electronic transactions; and your remedies and limitations on liability.  By using Digital Banking, you represent that you meet any requirement described herein and that you agree to be bound by this Agreement.

1.  Definitions

“Affiliates” are companies related by common ownership or control.

“Agreement” means the terms and conditions that pertain to the particular Service in which this defined term is used, or to this entire Digital Banking Terms and Conditions disclosure, where the context does not indicate a particular Service.

“Business Days” are Monday through Friday, except federal holidays.

“Eligible Account” means ab established Andrews Federal share deposit or loan account enabled for the Digital Banking Services

“Mobile Banking” means any activity conducted by you on Andrews Federal’s mobile app, including Bill Pay, and any future Services used by you on Andrews Federal’s mobile app.

“Andrews Federal,” “we,” “us,” or “our” refers to Andrews Federal Credit Union and its affiliates and Service Providers.

“Online Banking” means any activity conducted by you on Andrews Federal Credit Union’s website, Andrewsfcu.org, including Bill Pay transactions and any future Services used by you on Andrews Federal’s website.

“Service(s)” means any activity or functionality offered by Andrews Federal or its Service Providers through Online or Mobile Banking, including Mobile Deposit, eStatements, Bill Pay, etc.

“Service Providers” means companies that we have engaged to render some or all of the Services to you on our behalf.

“You,” “your,” “I,” or “yourself” refers to the Member, authorized user, or joint account holder using the Services.

2.  Access to All Existing and Future Accounts

With Digital Banking, you will have access to all existing and future accounts on which you are the owner or joint owner.

3.  General

Your use of Digital Banking is subject to this Agreement and include, but is not limited to the following, all of which are considered part of this Agreement:

• The Terms and Conditions of Use for the Credit Union website, andrewsfcu.org (the “Website”);
• The terms or instructions appearing on the Website, in Online Banking and elsewhere when enrolling for, activating, accessing, or using the Mobile Banking Service;
• The Credit Union’s rules, procedures and policies, as amended from time to time, that apply to the Mobile or Online Banking Services or any Eligible Account;
• Current rules and regulations, if any, of any funds transfer system or payment system used in connection with an Eligible Account; 
• State and federal laws and regulations, as applicable.

In addition, each Eligible Account will continue to be subject to any separate agreement applicable to such Eligible Account, including, but not limited to, the Andrews Federal Membership Guide Terms and Conditions, Membership Application and Signature Card, applicable Schedule of Fees, Truth in Savings Disclosure, as applicable, and any amendments thereto. If this Agreement conflicts with a separate agreement to which an Eligible Account is subject, this Agreement will control and take precedence unless this Agreement expressly states otherwise.

We reserve the right to amend the terms and conditions of the Digital Banking Services described in this Agreement from time to time. This Agreement may be terminated at any time, for any reason or no reason.

4.  Authorized User

Each account owner is considered an Authorized User on the account for the purposes of Digital Banking and Bill Pay; each Authorized User will have their own login.  Should you or your joint account owner(s) provide your login credentials to any third party with the intent of that third party completing a transaction on your behalf, you in effect make that third party an Authorized User.  You are responsible for any transactions attempted, requested, or completed on your account by any Authorized User, and any such transactions will be posted against your account.  Should you authorize such a User, and do not revoke this authorization directly with Andrews Federal (in a manner that we may stop or block additional transactions from occurring), you will lose the right to dispute those transactions that occur during the period of time that the User is authorized by you.  See also the section entitled “Your Liability for Unauthorized Electronic Funds Transfers.”

Authorized users have the authority to perform the following functions through Digital Banking:

• Make transfers to and from your account(s)
• Establish outside financial institutions for external transfers
• Make external transfers to and from your Andrews Federal account(s)
• Enroll in or access your Bill Pay Service
• Enroll in and view eStatements and eNotices
• Open additional share products
• Apply for a Cash to Go loan
• Make a Mobile check deposit
• Check the status of a pending loan application
• Update your personal information (mailing address, phone number, email, etc.)
• Sign up for account alerts
• View your account details and transaction history
• View checks online, order checks, or make a stop payment request
• Request a check from your account balance to be mailed to the address of record

Remember, authorizing Digital Banking for any third party will make you financially liable for all unauthorized access, losses, or misuse of your accounts until reported to Andrews Federal.  You should never provide your login credentials to authorize any user whom you do not feel comfortable performing any of the above Services.

5.  Your Account Ownership and Contact Information

You represent that you are the legal owner of the account and other financial information, which may be accessed via Mobile or Online Banking.

You represent and agree that all information you provide us in connection with Digital Banking is accurate, current, and complete, and that you have the right to provide such information to us for the purpose of operating Digital Banking Services. You agree not to misrepresent your identity or your account information. You agree to keep your account information confidential, up to date, and accurate.

It is your sole responsibility to ensure that your contact information with Andrews Federal is current and accurate. You may change your contact information by editing your profile via the Andrews Federal mobile app or Online Banking. You may also call Andrews Federal at 1-800-487-5500 or write us at Andrews Federal Credit Union, P.O. Box 3000, Clinton MD 20735-6001.

Contacting You Via Your Mobile Phone Number or Email Address

You must provide us a phone number and an email address to discuss your accounts with us. If you provide a mobile phone number, Andrews Federal has your permission to contact you at that number about all your Andrews Federal accounts, including account servicing and collection purposes. We may contact you for non-marketing purposes in any way, including automated calls, text messages, and/or prerecorded or artificial voice messages. You agree to promptly notify us if your contact information changes. Message and data rates may apply. Visit www.andrewsfcu.org for more information.

If you provide an email address, Andrews Federal has your permission to send you email messages using an automatic emailing system for commercial or transactional purposes.

At any time, Andrews Federal may request the following from you in relation to your Digital Banking activities: confirmation of identity or transaction information, implementation of alternative risk control mechanisms, or may contact authorities when suspicious account activity or Member security-related events occur.

6.  Hardware and Software Requirements

To ensure a secure and optimal User experience, below are the minimally supported hardware, software and other features you should have in place while using our Digital Banking:

• Available browser updates applied for improved security that provides anti-virus and spyware protection
• Internet connection with a minimum of 1 Mbps download speed (Dial-up connections are not supported).
• PCs
  • Microsoft Windows 10 or Mac OS X
  • Browser Requirements: Browser support may change without notice as systems are updated, we recommend that you configure your browser for automated updates to ensure you are using the most recent version.
    • Google Chrome – Current and previous two versions (Windows, Mac OS X)
    • Mozilla Firefox – Current and previous two versions (Windows, Mac OS X)
    • Microsoft Edge – Current and previous version (Windows)
    • Apple Safari – Current and previous two versions (Mac OS X)
• Mobile devices
  • Apple (iOS 12.X and later) or Android (OS 7 and later) device with downloaded Andrews Federal banking application
  • Connectivity with 5G, 4G LTE or Wi-Fi is recommended.
  • Enabling GPS/Location Services is recommended
  • For mobile deposit services, a 5 megapixel (or greater) camera resolution is required
  • Biometrics Requirements:
    • Fingerprint Login (Android): To utilize the Fingerprint Login Service, you must have an eligible Android device, such as the following. All must have end user registration with Fingerprint Login at the device level:
      • Samsung Galaxy S7 or later
      • Google Nexus 7 or later
      • Google Pixel first generation or later
    • Touch ID and/or Face ID (Apple): To utilize the Touch ID or Face ID functions for login authentication, you must be using an Apple iOS device that supports these features and you must have end user registration of the feature(s) at the device level

For opening or reading PDF documents, the most recent version of Adobe Reader available for desktop and mobile devices is recommended

7.  Login Credentials

During the enrollment process for Digital Banking, you will have the opportunity to establish your Username and Password.  These are the keys to your access to the Services, and should never be shared with anyone whom you do not authorize to access your account.  You are solely responsible for the safekeeping of this information – this information should never be kept where an unauthorized party could find it.  You must protect your password as you would cash, credit cards or checks.   For enhanced security, you should change your password periodically.  No employee of Andrews Federal will ever ask you for your password and you should not disclose your password to us.

It is best practice to select a “strong password.” A strong password is one that uses a combination of letters (upper and lower case), numbers, and special characters.  The longer the password, the stronger it is.  Your Digital Banking password must be at least 9 characters long, but you can make it up to 15 characters long.  Here are some tips for creating a strong password:

• Do not use standard dictionary words – substitute letters or numbers to make up your word.  For example, instead of using the word “Bulldog” use something like “BuL!d@g” instead. 
• Do not use letters or numbers that are sequential or in keyboard patterns – no “Fghjkl” or “5678”
• Do not use repeating characters, like “BaBa1111”
• Do not use words like “password” or anything that can be easily related to you, like your name (or children’s names), birth month, etc. 
• Do not use a password that you’ve seen as an example of how to pick a password.
• Do pick a phrase or song lyric that is easy to remember, and use letters/numbers/characters to represent the first letter of each word.  For example, you could turn the song lyric “Aint’ got nothing but love, babe, Eight days a week.”  Into the password “AgnbLb#8DaW”

8.  Protecting Your Password and Ensuring the Security of Your Device

By enrolling in Digital Banking, you agree to accept responsibility for safeguarding and protecting your Username, Password or any other credentials used to access Digital Banking. If you believe your password or other credentials have been lost or stolen, or that someone may attempt to use your Mobile or Online Banking Service without your consent or has transferred money without your permission, notify us at once at the address or telephone numbers listed in paragraph 10, “Your Liability for Unauthorized Electronic Funds Transfers,” below.

You agree not to give or make available your password or credentials to any unauthorized individuals, and you agree to be responsible for all actions taken by anyone to whom you have provided such credentials or allowed to use your Digital Banking Service, including any Bill Pay transactions.

In order to help prevent unauthorized transactions within Digital Banking, you also agree to ensure the security of the personal computer (PC) you own and/or use to access Online Banking, and of any mobile device you use to access Mobile Banking. By securing the PC you own and/or use, we specifically mean installing antivirus software, a firewall, and spyware detection software on your PC, and keeping this security software current, or verifying that the security software has been installed and is current.

Securing your mobile device includes preventing unauthorized access to it, such as by employing a password or other method of security as recommended by your device manufacturer.  If your mobile device is lost or stolen, you agree to contact us so that we may take measures to freeze access to your account via the Mobile Banking Service.  Failure to do so may create liability for you in regards to any unauthorized activity that may occur as a result of the lost device, as explained in our Electronic Funds Transfer Agreement and Disclosure.

You also agree that Andrews Federal may revoke Mobile or Online Banking if unauthorized transactions occur as a result of your negligence in safeguarding your login credentials or as a result of your negligence in ensuring the security of the PC you own and/or use to access the Andrews Federal Online Banking Service, as described above, or of the mobile device used to access Mobile Banking.

9.  Transfer Limitations

We reserve the right to impose limits on the type, dollar amount, and/or frequency of withdrawals and transfers that may be made from your account.  If we do impose such a limit, we will indicate as such limit(s) within this disclosure and/or at the time of your requested withdrawal or transfer.  We have no duty to honor withdrawals or transfers beyond any limits we may impose.  If, within our sole discretion, we honor withdrawals or transfers that are beyond any imposed limits, we may also impose excess transaction fees as described in our Schedule of Fees.  Notwithstanding any other provision, we may at any time require you to give written notice of an intention to withdraw or transfer funds from your account not less than seven (7) days and up to sixty (60) days prior to withdrawal.

Except for the Federal regulations limits described above, there is no limit on the number of transfers that can be performed per day.

Transfers between Andrews Federal accounts (between your savings and checking, or between your savings and another Andrews Federal member’s account) are limited to a maximum of $5,000 per Business Day, up to an aggregate maximum of $25,000 per month. 

Transfers to or from an Andrews Federal account, to or from an account at another financial institution may be requested for a maximum of $5,000 per Business Day. However, the total aggregate amount of all checking transfers within any month cannot exceed $25,000.

Aggregate amounts apply to all accounts that you own individually or that you have joint ownership of, and are based on the effective transfer date(s). If you attempt to schedule a transfer or payment that would exceed these limits, an online message will let you know the effective transfer date(s) that have exceeded these limits. In some cases, the Credit Union may, in its sole discretion, approve transfer limits in amounts larger than listed above; this is done on a case-by-case basis after review and approval by an authorized Andrews Federal employee. If you require a larger transfer limit, whether for a single transaction or for ongoing payments, speak with an Andrews Federal employee about your options.

For security reasons, Andrews Federal may impose further limitations on the dollar amounts of transfers initiated at Andrews Federal.

10.  Mobile Check Deposits

Our mobile check deposit service (“mobile deposit”) allows you to make check deposits to an Eligible Account through the Mobile Banking Service, using a supported mobile device. Mobile deposit enables you to photograph the front and back of an original paper check (“Original Check”) and electronically submit the check images (“Check Images”) and associated deposit information to Andrews Federal for deposit into an Eligible Account for collection thereafter by Andrews Federal. Use of mobile deposit is subject to the following terms and conditions:

• Limits. Andrews Federal reserves the right to limit the frequency and dollar amount of deposits submitted through mobile deposit and will establish such limits for you (“Deposit Limits”). If you exceed your Deposit Limits, Andrews Federal may in its sole discretion accept or refuse the deposit. If at any time Andrews Federal accepts a mobile deposit that exceeds your Deposit Limits, Andrews Federal is under no obligation to do so in the future. Andrews Federal may at any time in its sole discretion raise or lower your Deposit Limits without notice. You will be informed as to your applicable limit at the time you attempt to make a deposit.
• Deposit Processing. Generally, a mobile deposit received by Andrews Federal prior to 3:00 p.m. Eastern Standard Time (EST) is processed on the Business Day of receipt. For purposes of this Agreement, Business Day means any day other than Saturdays, Sundays, and state or federal holidays when Andrews Federal is closed to the public. Any mobile deposit received after 3:00 p.m. EST on a Business Day or on a day other than a Business Day will be processed the next Business Day. Andrews Federal will acknowledge your deposit submission and will notify you if a mobile deposit cannot be accepted for deposit. Acknowledgment that a mobile deposit has been successfully submitted does not mean that the mobile deposit can be processed and credited to your Eligible Account.
• Confirmation. Andrews Federal will provide a confirmation notice to you if your deposit is successfully received; this confirmation is posted on the deposit screen within the Mobile Banking Service.  This confirmation does not guarantee that the deposit will be posted to your account or that the Check Image will be accepted; you will know the item was accepted for deposit once it is posted to your account.   Please note that even though an item may post to your account (and funds from that item may be made available), it may still be reversed if, upon review, the item is determined to be ineligible.  Deposited items may also be returned unpaid by the drawing financial institution; any returned deposits are your responsibility, including any applicable fees.
• Delayed Availability. Andrews Federal reserves the right to delay the availability of funds deposited through mobile deposit.  The Credit Union’s General Funds Availability Policy does not apply to checks deposited via mobile deposit; funds availability is specifically governed by this Agreement and is described below:
• Generally, we will make funds from your mobile deposit available to you no later than the second (2nd) Business Day after the date of your deposit (i.e. the date the funds are credited to your Eligible Account). 
• For deposits greater than $5,525 (if accepted), the first $5,525 of the deposit will be made available to you no later than the second (2nd) Business Day after the date of your deposit.  The remainder of your deposit, in excess of $5,525, will be made available to you no later than the seventh (7th) Business Day after the date of your deposit.
• For new accounts (i.e. accounts opened for 30 days or less), the funds from your deposit will be made available to you no later than the ninth (9th) Business Day after the date of your deposit).
• The Credit Union reserves the right, in its sole discretion, to adjust the delay in availability of any mobile deposit.
• Once your deposit is accepted and posted, your transaction history will indicate the length of delay of the availability of your funds, and will indicate the date on which your funds will become available to you (this may be viewed in Mobile OR Online Banking).   If this delay should change for any reason, we will notify you by mail, phone, or email of the change and tell you how the change will affect the availability of your mobile deposit.
• Permissible Deposits. You may use mobile deposit to photograph only Original Checks payable to and properly endorsed by you, drawn on financial institutions in the United States with a valid ABA/Routing Number and denominated in U.S. Dollars, and intended for deposit by you to your designated Eligible Account with Andrews Federal. All other items may be deposited by alternate methods such as in person at a branch or shared branch location, or through the mail.
• Proper Endorsement. You agree to sign your name on the back of all checks for deposit and write “For Mobile Deposit to Andrews Federal.”  Failure to properly endorse any check may result in rejection of your check deposit.
• Ineligible Check Images. Andrews Federal is not obligated to accept for deposit any Check Images that Andrews Federal in its sole discretion determines to be ineligible for mobile deposit. Ineligible items include, without limitation: 1) items drawn on banks located outside the United States; 2) illegible items; 3) checks previously converted to substitute checks or image replacement documents; and 4) checks with unreadable bank routing and account information.  You acknowledge and agree that even if Andrews Federal does not identify a Check Image as ineligible, the Check Image may be returned to Andrews Federal because, among other reasons, the Check Image or any substitute check created from the Check Image is deemed ineligible by the financial institution upon which it is drawn or any intermediate collecting financial institution. Andrews Federal’s failure to identify a Check Image you transmit to Andrews Federal as ineligible shall not relieve you or limit your obligations with respect to the Original Check.
• Destruction of Original Checks. You agree to destroy each Original Check within thirty (30) days following receipt and crediting of your mobile deposit or as Andrews Federal may otherwise instruct. Prior to destruction you shall maintain each Original Check in a secure location. You are responsible if an Original Check is misused or redeposited following submission through mobile deposit.
• Representations and Warranties. You make the following representations and warranties:
• You shall not alter any Original Check or Check Image and shall review the Check Images to ensure that they accurately represent all of the information on the front and the back of the Original Check, as applicable, at the time you photographed it.
• You shall destroy Original Checks as stated above.
• You shall not submit to Andrews Federal or to any other person or entity for deposit or credit any Original Check if Check Images of the Original Check have already been accepted for deposit into your Eligible Account, or if the Original Check was previously accepted by any other person or entity for deposit.
• You shall not deposit into your Eligible Account with Andrews Federal or any other deposit taking institution, or otherwise negotiate or transfer to anyone, any Original Check that you submitted as a mobile deposit to Andrews Federal, unless following receipt of your submission, Andrews Federal notifies you that the Check Images are ineligible for mobile deposit or any substitute check created from the Original Check is refused by the financial institution upon which it is drawn.
• You shall indemnify, defend, and hold Andrews Federal and its agents from and against all liability, damage and loss arising from any claims, suits, or demands, brought by third parties with respect to any Check Images, substitute check, or Original Check processed through mobile deposit as described above.
• You shall use mobile deposit only for your use in accordance with the terms of this Agreement. You shall not make mobile deposit available or transfer your rights to use mobile deposit for the benefit of any third party.
• If you provide any third party with your online banking User ID and/or Password, and that third party accesses your Eligible Accounts via Mobile Banking Services and/or makes a mobile deposit into your Eligible Account, you are wholly liable for that deposit the same as if you had made the deposit yourself unless you have contacted Andrews Federal that the activity is unauthorized and you have given us a reasonable opportunity to prevent this deposit from occurring, as provided for in our Electronic Funds Transfer Agreement and Disclosure.
• Limitation of Liability. Andrews Federal’s ability to provide mobile deposit is conditioned upon the availability of the wireless or computer services and systems used in transmitting your requests and Andrews Federal’s response. Andrews Federal shall not be liable or responsible for any loss or damage incurred due to the failure or interruption of mobile deposit, wireless or computer services, or systems, resulting from the act or omission of any third party or other causes not reasonably within Andrews Federal’s control.
• Fees and Charges. All fees and charges related to any Account you access with mobile deposit as stated in the Schedule of Fees applicable for the Eligible Account will remain in effect when using mobile deposit.

11.  Bill Payments

You may schedule a one-time bill payment to a payee that you have previously established in our Digital Banking Services to receive bill payments. Payments may be scheduled in advance of the payment date, up to 90 days in advance.  There are limits to the dollar amount(s) that you may send as a bill payment.  These limits are posted within the application and may change without notice.

12.  Freeze and/or Report Stolen an Andrews Federal Credit Card

If you are an Andrews Federal credit card holder, you may utilize card controls within the Digital Banking Services.  Card controls allow you to set your credit card to “Freeze’ status; this means your credit card will no longer authorize purchases while it is in this status.  If you have previously set your credit card to a “Freeze” status, you may select to change the status to “Unfreeze.”  Changing it to “Unfreeze” allows your credit card to resume authorizations for purchases. Selecting the “Freeze” or “Unfreeze” status takes immediate effect on your credit card.

Additionally, you may use the Card Controls to report your credit card lost or stolen, and to request a new credit card.  New credit card orders take up to 7 to 10 business days for processing and will be mailed via US Postal Service mail to the address we have on account for you.

13.  Payment to an Andrews Federal Loan, Credit Card, or Mortgage Account

You may use Digital Banking Services to make a payment to your Andrews Federal loan, credit card, or mortgage account (collectively, “Loan.”).  You may make a payment to the Loan from your Andrews Federal checking or share savings account.   A Loan payment made using the Digital Banking Service is limited to a one-time payment. Future-dated or recurring payments may not be scheduled. Payments submitted by 5:00 p.m. EST on any calendar day will be processed that same calendar day and will be reflected in the Loan account by the next calendar day.  Payments received after 5:00 PM EST will be processed on the next calendar day. 

14.  YOUR LIABILITY FOR UNAUTHORIZED ELECTRONIC FUNDS TRANSFERS

Notify us AT ONCE if you believe:

• Your account may have been accessed without your authority;
• Your username or password has been lost or stolen;
• Someone has transferred or may transfer money from your account without your permission; or
• An electronic funds transfer has been made without your permission using information from your check.

The best way to minimize your possible loss is to telephone us, although you may advise us in person or in writing. If you do not notify us, you could lose all the money in your account (plus your maximum line of credit amount).

If you tell us within two (2) Business Days after you discover your password or other means to access your account has been lost or stolen, your liability is no more than $50.00 should someone access your account without your permission. If you do not tell us within two (2) Business Days after you discover such loss or theft, and we can prove that we could have prevented the unauthorized use of your password or other means to access your account if you had told us, you could be liable for as much as $500.00.

Also, if your statement shows transfers that you did not make or authorize, tell us AT ONCE. If you do not tell us within sixty (60) days after the statement was delivered to you of any unauthorized or fraudulent use of your account, you may not get back any of the money you lost after the sixty (60) days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) prevented you from telling us, we may in our sole discretion extend the time periods.

Telephone Numbers and Address to notify us of unauthorized account access or activity, lost or stolen credentials, or an unauthorized Bill Pay transaction:

• Call 24 hours a day toll-free: 1-800-487-5500
• From Outside the U.S.: 00800.487.56267
• Write us at: Andrews Federal Credit Union (Error Resolution) P.O. Box 3000, Clinton, MD 20735-8000

15.  In Case of Errors or Questions About Your Electronic Transfers

If you think your statement or receipt is wrong, or if you need more information about a transaction listed on your statement or receipt, contact us as soon as possible:

• Call us 24 hours a day at our toll-free number: 1-800-487-5500
• From Outside the U.S.: 00800.487.56267
• Write us at: Andrews Federal Credit Union (Error Resolution), P.O. Box 3000, Clinton, MD 20735-8000

We must hear from you no later than sixty (60) days after the FIRST statement on which the problem or error appeared. When you contact us:

• Tell us your name and account number;
• Describe the error or the transaction you are unsure about and clearly explain why you believe it is an error or why you need more information; and
• Tell us the dollar amount and date of the suspected error.
• These are our procedures for resolving errors:
• If you tell us orally, we may require that you send your complaint in writing within ten (10) Business Days after your oral notification.
• We will determine whether an error occurred within ten (10) Business Days (twenty (20) Business Days for new accounts) after you notify us of the error and will correct any error promptly. However, if we require more time to confirm the nature of your complaint or question, we reserve the right to take up to forty-five (45) days to complete our investigation. For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. If we decide to do this, we will provisionally credit your account within ten (10) Business Days (twenty (20) Business Days for new accounts) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. A provisional credit is a temporary credit adjustment made to your account during the time it takes us to complete our investigation.
• If we ask you to submit your complaint or question in writing and we do not receive it within ten (10) Business Days, we may remove the provisional credit from your account.
• If it is determined that there was no error, we will reverse any provisional credits within one (1) Business Day of finishing our investigation, and send you a written explanation within three (3) Business Days. If there are insufficient funds in your account to cover the amount of the provisional credit, the account will be overdrawn, and you will be responsible for payment. You may ask for copies of documents used in our investigation.

16.  Periodic Statements and eStatements

Unless you have opted in to receiving your statements electronically, you will receive a paper monthly account statement (unless there are no electronic funds transfers in a particular month, in which case you will receive a statement at least quarterly). Additionally, you can view all your account transaction activity through Digital Banking.

eStatement enrollment is a Service that is available through Digital Banking; to enroll, visit the eStatements tab and follow the instructions. 

17.  Transaction Fees

Andrews Federal does not charge for transfers initiated or account information viewed via Digital Banking, or for the Bill Pay Services.. However, on mobile devices message and data rates may apply. Visit www.andrewsfcu.org for more information. Please see the Schedule of Fees and Charges at www.andrewsfcu.org for fees charged for other transactions and optional services. Andrews Federal reserves the right to charge for Mobile or Online Banking, including Bill Pay. You will be given at least thirty (30) days advance notice before Andrews Federal implements any new fees for Mobile or Online Banking, or Bill Pay.

18.  Our Liability for Failure to Make Transfers

Andrews Federal will use reasonable efforts to complete all your transfers properly. If Andrews Federal does not complete a transfer to or from your account on time, in the correct amount, or to the correct recipient in accordance with your payment instructions, according to our Agreement with you, we will be liable for your losses or damages.

However, there are some exceptions. We will NOT be liable, for instance, if:

Through no fault of ours, you do not have sufficient funds in your account (to include Privilege Pay or your Overdraft Line of Credit, if applicable).  Per federal regulation, pre-authorized telephone, internet, mobile, or automatic transfers from savings to cover checking overdrafts cannot exceed six (6) in number per calendar month;

The funds in your account are subject to legal process, such as garnishment or attachment;

The account is subject to a pledge or security agreement;

Despite reasonable precautions that we have taken, circumstances beyond our control (such as fire, power failure, flood, or failure of paying agency to deliver direct deposit payment data) prevent the transfer.

19.  Disclosure of Account Information to Third Parties

It is our general policy to treat your account information as confidential. However, we will disclose information to third parties about your account or the transactions you make ONLY in the following situations:

• Where it is necessary for completing transactions;
• Where it is necessary for activating additional services;
• In order to verify the existence or condition of your account to a third party, such as a credit bureau;
• To a consumer reporting agency for research purposes only;
• In order to comply with a governmental agency or court orders;
• If you give us your written permission;
• If we return checks on your account drawn on non-sufficient funds or if we are unable to complete an electronic transfer because of non-sufficient funds; or
• In accordance with Andrews Federal’s Privacy Policy, which you can find on www.andrewsfcu.org.

20.  Governing Law and Forum for Disputes

This Agreement shall be governed by and construed in accordance with the laws of Maryland. To the extent that the terms of this Agreement conflict with applicable state or federal law, such state or federal law shall replace such conflicting terms only to the extent required by law. Unless expressly stated otherwise, all other terms of this Agreement shall remain in full force and effect. Unless our Membership Terms and Conditions states otherwise, you agree that any claim or dispute you may have against us must be resolved by a court located in the county in which you reside. You agree to submit to the personal jurisdiction of such courts for the purpose of litigating all claims or disputes. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to this Agreement.

THE FOREGOING SHALL CONSTITUTE THE SERVICE’S ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY. IN NO EVENT SHALL THE SERVICE BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS (EVEN IF ADVISED OF THE POSSIBILITY THEREOF) ARISING IN ANY WAY OUT OF THE INSTALLATION, USE, OR MAINTENANCE OF THE EQUIPMENT, SOFTWARE, AND/OR SERVICE.

21.  Unauthorized Use

Access to and use of the Andrews Federal Digital Banking Service(s) is subject to all applicable federal, state, and local laws and regulations. Unauthorized use of the Andrews Federal Digital Banking Service(s) or information accessed via the Andrews Federal Digital Banking Service(s) is strictly prohibited.

22.  Links To Other Internet Sites

The Digital Banking Services may contain links to other web sites operated by third parties. By providing these links, we are not endorsing, sponsoring, or recommending such sites or the materials disseminated by or services provided by them, and are not responsible for the materials, services, or other situations at or related to or from any other site, and make no representations concerning the content of sites listed in any of the Digital Banking web pages. Consequently, we cannot be held responsible for the accuracy, relevancy, copyright compliance, legality, or decency of material contained in sites listed in any search results or otherwise linked to Digital Banking Services. For example, if you “click” on a banner advertisement or a search result, your “click” may take you outside of Digital Banking. This may include links from advertisers, sponsors, and content partners that may use our logo(s) as part of a co-branding agreement. These other sites may send their own cookies to users, collect data, solicit personal information, or contain information that you may find inappropriate or offensive. In addition, advertisers within Digital Banking may send cookies to Users that we do not control.

23.  Complete Agreement, Severability, Headings, Survival, and Inconsistencies

In the event of a dispute regarding this Agreement and the Services offered through Digital Banking, you agree to resolve the dispute by looking to this Agreement. You agree that this Agreement is the complete and exclusive statement of the agreement between us, sets forth the entire understanding between us and you with respect to the Services and the portion of Andrews Federal’s website, Online Banking, or the mobile app through which the Services are offered and supersedes any proposal or prior agreement, oral or written, and any other communications between us. If there is a conflict between the terms of this Agreement and something stated by an employee, contractor, or Service Provider of ours, the terms of the Agreement will prevail. The headings of paragraphs hereof are for convenience only and shall not control or affect the meaning or construction of any of the provisions of this Agreement. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. Any terms that by their nature should survive, will survive the termination of this Agreement. In the event of any inconsistency between prior Agreements applicable to the Andrews Federal Digital Banking Service and this Agreement, this Agreement shall apply and control. Undefined terms herein shall have the meaning assigned to them in the Membership Terms and Conditions. This Agreement supplements the Membership Terms and Conditions. In the event of an inconsistency between the Membership Terms and Conditions and this Agreement, this Agreement shall govern.

24.  No Waiver

We shall not be deemed to have waived any rights or remedies hereunder, unless such waiver is in writing and signed by one of our authorized representatives. No delay or omission on our part in exercising any rights or remedies shall operate as a waiver of such rights or remedies or any other rights or remedies. A waiver on any one occasion shall not be construed as a bar or waiver of any rights or remedies on future occasions.

25.  Assignment

You may not transfer or assign any rights or obligations you have under this Agreement to any party, person, or entity without our prior written consent, which we may withhold in our sole discretion. We reserve the right to transfer or assign this Agreement or any right or obligation under this Agreement at any time to any party. We may also assign or delegate certain of our rights and responsibilities under this Agreement to independent contractors or other third parties.

26.  Amendments

We may amend this Agreement and any applicable fees and charges for the Services at any time by posting a revised version on our website, www.andrewsfcu.org, or, where required by law, providing notice to you. The revised version will be effective at the time it is posted unless a delayed effective date is expressly stated in the revision. Any use of the Services after a notice of change or after the posting of a revised version of this Agreement on www.andrewsfcu.org will constitute your agreement to such changes and revised versions. Further, we may, from time to time, revise, update, upgrade, or enhance the Services and/or related applications or material, which may render all such prior versions obsolete. Consequently, we reserve the right to terminate this Agreement as to all such prior versions of the Services, and/or related applications and material, and limit access to only the Services’ more recent revisions, updates, upgrades, or enhancements.

27.  Service Cancellation, Termination, or Suspension

If you wish to cancel the Service, you may contact us as set forth in paragraph 11, “Your Liability for Unauthorized Electronic Funds Transfers.”. Any payment(s) that has/have begun processing before the requested cancellation date will be processed by us. All Scheduled Payments (including recurring payments) will not be processed once the Service is canceled.

You agree that we may terminate or suspend your use of the Service(s) at any time and for any reason or no reason. Any payment(s) that we have already processed before the termination or suspension date will be completed by us. All Scheduled Payments (including recurring payments) will not be processed once the Service(s) is/are terminated or suspended.

Neither termination nor suspension shall affect your liability or obligations under this Agreement.

Andrews Federal reserves the right to revoke or refuse Online or Mobile Banking Services. We may cancel your Online or Mobile Banking Services at any time with or without written notice to you. For example (and not excluding other examples), if you do not provide us with your current mailing address and email address, we may cancel your Services until you provide us with your current addresses.

28.  Remedies

If we have reason to believe that you have engaged in any of the prohibited or unauthorized activities described in this Agreement or have otherwise breached your obligations under this Agreement, we may terminate, suspend, or limit your access to or use of the Site, the Andrews Federal website, and/or the Service(s); notify law enforcement, regulatory authorities, impacted third parties, and others as we deem appropriate; refuse to provide our Service(s) to you in the future; and/or take legal action against you. In addition, we, in our sole discretion, reserve the right to terminate this Agreement, access to the Site, Andrews Federal website, and/or use of the Service(s) for any reason or no reason and at any time. The remedies contained in this paragraph are cumulative and are in addition to the other rights and remedies available to us under this Agreement, by law or otherwise.

29.  Indemnification

You agree to defend, indemnify, and hold harmless us and our Affiliates and Service Providers and their Affiliates and the employees and contractors of each of these, from any loss, damage, claim, or demand (including attorneys’ fees) made or incurred by any third party due to or arising out of your breach of this Agreement, your use of Andrews Federal’s mobile app or website, and/or the Services offered through Online or Mobile Banking.

30.  Release

You release us and our Affiliates and Service Providers and the employees and contractors of each of these, from any and all claims, demands, and damages (actual and consequential) of every kind and nature arising out of or in any way connected with any dispute that may arise between you or one or more other users of the Site, Andrews Federal website, or the Service(s). In addition, you waive California Civil Code §1542, which states that a general release does not extend to claims that the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if not known by him or her, must have materially affected his or her settlement with the debtor.

31.  Relationship to Other Agreements

You agree that when you use Digital Banking Services, you will remain subject to the terms and conditions of all existing agreements with our affiliates and us. You acknowledge that certain wireless service providers and/or wireless carriers may assess fees, limitations, and/or restrictions that might impact your use of Online or Mobile Banking (for example, your mobile service carrier or provider may impose data usage or text charges for your use of or interaction with Mobile Banking, including downloading the software, receiving or sending Mobile Banking text messages, or other use of your wireless device when using the software or other products and services provided by Mobile Banking). You expressly agree that you are responsible for all such fees, limitations, and restrictions.

32.  Intellectual Property

All marks and logos related to the Service(s) are either trademarks or registered trademarks of us or our licensors. In addition, all page headers, custom graphics, button icons, and scripts are our service marks, trademarks, and/or trade dress or those of our licensors. You may not copy, imitate, or use any of the above without our prior written consent, which we may withhold in our sole discretion, and you may not use them in a manner that is disparaging to us or the Service(s) or display them in any manner that implies our sponsorship or endorsement. All right, title, and interest in and to the Service(s), that portion of Andrews Federal website or Digital Banking Service(s) through which the Service(s) is/are offered, the technology related to the Andrews Federal website or Digital Banking Service(s) and any and all technology and any content created or derived from any of the foregoing, is our exclusive property or that of our licensors. Moreover, any suggestions, ideas, notes, drawings, concepts, or other information you may send to us through or regarding the Andrews Federal website or Digital Banking Service(s) shall be considered an uncompensated contribution of intellectual property to us and our licensors, shall also be deemed our and our licensors’ exclusive intellectual property, and shall not be subject to any obligation of confidentiality on our part. By submitting any such materials to us, you automatically grant (or warrant that the owner of such materials has expressly granted) to us and our licensors a perpetual, royalty-free, irrevocable, non-exclusive right, and license to use, reproduce, modify, adapt, publish, translate, publicly perform and display, create derivative works from, and distribute such materials or incorporate such materials into any form, medium, or technology now known or later developed, and you warrant that all so-called “moral rights” in those materials have been waived, and you warrant that you have the right to make these warranties and transfers of rights.

33.  Exclusions of Warranties

THE ANDREWS FEDERAL WEBSITE, THE SITE AND SERVICE(S), AND RELATED DOCUMENTATION ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. IN PARTICULAR, WE DO NOT GUARANTEE CONTINUOUS, UNINTERRUPTED, OR SECURE ACCESS TO ANY PART OF OUR SERVICE(S), AND OPERATION OF THE ANDREWS FEDERAL WEBSITE AND THE SITE MAY BE INTERFERED WITH BY NUMEROUS FACTORS OUTSIDE OF OUR CONTROL. SOME STATES DO NOT ALLOW THE DISCLAIMER OF CERTAIN IMPLIED WARRANTIES, SO THE FOREGOING DISCLAIMERS MAY NOT APPLY TO YOU. THIS PARAGRAPH GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM STATE TO STATE.

34.  Limitation of Liability

THE FOREGOING SHALL CONSTITUTE YOUR EXCLUSIVE REMEDIES AND THE ENTIRE LIABILITY OF US AND OUR AFFILIATES AND SERVICE PROVIDERS AND THE EMPLOYEES AND CONTRACTORS OF EACH OF THESE, FOR THE SERVICE(S) AND THE PORTION OF THE ANDREWS FEDERAL WEBSITE OR SITE THROUGH WHICH THE SERVICE(S) IS/ARE OFFERED. YOU ACKNOWLEDGE AND AGREE THAT FROM TIME TO TIME, THE SERVICE(S) MAY BE DELAYED, INTERRUPTED, OR DISRUPTED PERIODICALLY FOR AN INDETERMINATE AMOUNT OF TIME DUE TO CIRCUMSTANCES BEYOND OUR REASONABLE CONTROL, INCLUDING, BUT NOT LIMITED TO, ANY INTERRUPTION, DISRUPTION, OR FAILURE IN THE PROVISION OF THE SERVICE(S), WHETHER CAUSED BY STRIKES, POWER FAILURES, EQUIPMENT MALFUNCTIONS, INTERNET DISRUPTION, OR OTHER REASONS. IN NO EVENT SHALL WE OR OUR AFFILIATES OR SERVICE PROVIDERS, OR THE EMPLOYEES OR CONTRACTORS OF ANY OF THESE, BE LIABLE FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICE(S) CAUSED BY OR ARISING OUT OF ANY SUCH DELAY, INTERRUPTION, DISRUPTION, OR SIMILAR FAILURE. IN NO EVENT SHALL WE OR OUR AFFILIATES OR SERVICE PROVIDERS, OR THE EMPLOYEES OR CONTRACTORS OF ANY OF THESE, BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF GOODWILL OR LOST PROFITS (EVEN IF ADVISED OF THE POSSIBILITY THEREOF) ARISING IN ANY WAY OUT OF THE INSTALLATION, USE, OR MAINTENANCE OF THE SERVICE(S) OR THE PORTION OF ANDREWS FEDERAL’S WEBSITE OR THE SITE THROUGH WHICH THE SERVICE(S) IS/ARE OFFERED, EVEN IF SUCH DAMAGES WERE REASONABLY FORESEEABLE AND NOTICE WAS GIVEN REGARDING THEM. IN NO EVENT SHALL WE OR OUR AFFILIATES OR SERVICE PROVIDERS, OR THE EMPLOYEES OR CONTRACTORS OF ANY OF THESE, BE LIABLE FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICE(S) OR THE PORTION OF THE ANDREWS FEDERAL WEBSITE OR SITE THROUGH WHICH THE SERVICE(S) IS/ARE OFFERED THAT YOU DO NOT STATE IN WRITING IN A COMPLAINT FILED IN A COURT PROCEEDING AS DESCRIBED IN PARAGRAPH 17 ABOVE WITHIN TWO (2) YEARS OF THE DATE THAT THE EVENT GIVING RISE TO THE CLAIM OCCURRED. THESE LIMITATIONS WILL APPLY TO ALL CAUSES OF ACTION, WHETHER ARISING FROM BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY. OUR AGGREGATE LIABILITY, AND THE AGGREGATE LIABILITY OF OUR AFFILIATES AND SERVICE PROVIDERS, AND THE EMPLOYEES AND CONTRACTORS OF EACH OF THESE, TO YOU AND ANY THIRD PARTY FOR ANY AND ALL CLAIMS OR OBLIGATIONS RELATING TO THIS AGREEMENT SHALL BE LIMITED TO DIRECT OUT-OF-POCKET DAMAGES UP TO A MAXIMUM OF $500 (FIVE HUNDRED DOLLARS). SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Rev. October 2020

Terms for Adding Your Andrews Federal Credit Union Card to a Digital Wallet

These Terms for Adding Your Andrews Federal Credit Union Card to a Digital Wallet (the “Terms”) apply when you choose to add an Andrews Federal credit card or debit card (“Card,” “Andrews Card”) to a Digital Wallet (“Wallet”). In these Terms, “you” and “your” refer to the cardholder of the Andrews Card, and “we,” “us,” “our,” and “Andrews” refer to the issuer of your Card, Andrews Federal Credit Union.When you add an Andrews Card to the Wallet, you agree to these Terms:

1. Adding Your Card. You can add an eligible Andrews Card to the Wallet by following the instructions of the Wallet provider. Only Cards that we indicate are eligible can be added to the Wallet. If your Card or underlying account is not in good standing, that Card will not be eligible to enroll in the Wallet. When you add an Andrews Card to the Wallet, the Wallet allows you to use the Card to enter into transactions where the Wallet is accepted. The Wallet may not be accepted at all places where your Andrews Card is accepted.

2. Your Andrews Card Terms Do Not Change. The terms and account agreement that govern your Card do not change when you add your Card to the Wallet. The Wallet simply provides another way for you to make purchases with the Card. Any applicable interest, fees, and charges that apply to your Card will also apply when you use the Wallet to access your Card. Andrews Federal Credit Union does not charge you any additional fees for adding your Card to the Wallet or using your Card in the Wallet. The Wallet provider and other third parties such as wireless companies or data service providers may charge you fees.

3. Andrews Federal Credit Union Is Not Responsible for the Wallet. Andrews Federal Credit Union is not the provider of the Wallet, and we are not responsible for providing the Wallet service to you. We are only responsible for supplying information securely to the Wallet provider to allow usage of your Card in the Wallet. We are not responsible for any failure of the Wallet or the inability to use the Wallet for any transaction. We are not responsible for the performance or non-performance of the Wallet provider or any other third parties regarding any agreement you enter into with the Wallet provider or associated third-party relationships that may impact your use of the Wallet.

4. Contacting You Electronically and by Email. You consent to receive electronic communications and disclosures from us in connection with your Card and the Wallet. You agree that we can contact you by email at any email address you provide to us in connection with any Andrews Federal Credit Union account. It may include contact from companies working on our behalf to service your accounts. You agree to update your contact information with us when it changes.

5. Removing Your Andrews Card from the Wallet. You should contact the Wallet provider on how to remove a Card from the Wallet. We can also block an Andrews Card in the Wallet from purchases at any time.

6. Governing Law and Disputes. These Terms are governed by federal law and, to the extent that state law applies, the laws of the state that apply to the agreement under which your Andrews Card is covered. Disputes arising out of or relating to these Terms will be subject to any dispute resolution procedures in your Card agreement.

7. Ending or Changing these Terms; Assignments. We can terminate these Terms at any time. We can also change these Terms, or add or delete any items in these Terms, at any time. We will provide notice if required by law. We can also assign these Terms. You cannot change these terms, but you can terminate these Terms at any time by removing all Andrews Cards from the Wallet. You may not assign these Terms.

8. Privacy. Your privacy and the security of your information are important to us. Our Privacy Notice (available online at: https://www.andrewsfcu.org/terms_and_conditions.html) applies to your use of your Andrews Card in the Wallet. You agree that we may share your information with the Wallet provider, a payment network, and others in order to provide the services you have requested, to make information available to you about your Card transactions, and to improve our ability to offer these services. This information helps us to add your Card to the Wallet and to maintain the Wallet. We do not control the privacy and security of your information that may be held by the Wallet provider and that is governed by the privacy policy given to you by the Wallet provider.

9. Notices. We can provide notices to you concerning these Terms and your use of an Andrews Card in the Wallet by posting the material on our website, through electronic notice given to any electronic mailbox we maintain for you or to any other email address or telephone number you provide to us, or by contacting you at the current address we have on file for you. You may contact us at: 1.800.487.5500 (within the US) or 0.800.487.56267 (outside the US).

10. Questions. If you have any questions, disputes, or complaints about the Wallet, contact the Wallet provider using the information given to you by the provider. If your question, dispute, or complaint is about your Andrews Card, then contact us at: 1.800.487.5500 (within the US) or 0.800.487.56267 (outside the US).

Rev. Sept. 2019

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Please review this document carefully and print a copy for your reference; current versions of this disclosure are always available in the Terms and Conditions section of our website, available here:
https://www.andrewsfcu.org/Learn/Resources/Disclosures.

The Electronic Communications Disclosure and Agreement (the “Agreement”), applies to all communications related to those products and services offered through our Online Application Center (“the Service”).  Andrews Federal’s Online Application Center allows you to confidentially apply for membership accounts, additional share accounts, and loans online from the privacy of your home or office; by establishing a Username and Password for the Online Application Center, you will have the ability to review your pending applications, check your application status, start new applications, upload documents to your existing applications, and send secure messages to New Account and Lending staff.  (NOTE: Your Online Application Center Username and Password are separate from any logins you may have previously established for Online Banking.)

As used in this Agreement, the words “we,” “us,” “our,” and “Credit Union” refer to Andrews Federal Credit Union; the words “you” and “your” mean the individual(s) who have established a Username and Password within our Service for the purpose of submitting an account or loan application.  “Communication” means any emails, secure messages, disclosures, notices, privacy notices, and all other information related to all product(s) and service(s) sent between you and us through the Service, including but not limited to information that we are required by law to provide to you in writing.

If you do not wish to receive Communications electronically from us in conjunction with this Service, you may make your request or application by telephone, or in person at any Andrews Federal office.

Scope of Communications to Be Provided in Electronic Form

By accepting this Agreement, you agree that we may provide you with any Communications that we may choose to make available in electronic format, to the extent allowed by law, and that we may discontinue sending paper Communications to you, unless and until you withdraw your consent as described below.  Your consent to receive electronic Communications and engage in electronic applications through the Service includes, but is not limited to:

• All legal and regulatory disclosures and Communications associated with the account or the products or services available through the Service for your account.  As an example, the Credit Union may choose to send by email legally required notification of changes to terms and conditions related to the Service.
• Notices or disclosures about a change in the terms of your account or associated payment feature and responses to claims.
• Privacy policies and notices.
• Other Communications that we may include from time to time as part of our Service

Method of Providing Communications to You in Electronic Form

All Communications that we provide to you in electronic form will be provided via email or by access to a website that we will designate in an email notice we send to you at the time the information is available. 

Communications In Writing

All Communications in either electronic or paper format from us to you will be considered “in writing.”  You should print or download a copy of this Agreement and any other Communication that is important to you for your records.

Your Consent and Demonstrating Your Accessibility to Electronic Communications

By acknowledging receipt and confirming consent with this Agreement (by completing the necessary checkbox) and continuing to submit your account or loan application, you provide evidence of your intent to be bound by all the terms contained herein, and consent to the delivery of Electronic Communications via the internet to an email address you designate to receive such Electronic Communications.  You also confirm that you meet the Hardware and Software Requirements as listed below and are able to access and retain Communications from us.  Your consent to Communications applies to all Communications that we provide to you in connection with your Service activity or requests, loan applications, account applications and products and services which you have in the past, now or in the future, may have with the Credit Union.

Hardware and Software Requirements

In order to access, view, and retain electronic Communications that we make available to you, you must have:

• Sufficient electronic storage capacity on your computer’s hard drive or other data storage unit.
• An email account with an Internet service provider and email software in order to participate in our electronic Communications programs.
• Adobe Acrobat Reader, with the ability to access, open and read Communications presented in the Portable Document Format (PDF)
• A personal computer, operating system and telecommunications connections to the Internet capable of receiving, accessing, displaying, and either printing or storing Communications received from us in electronic form via a plain text-formatted email or by access to Andrews Federal Online Application Center using one of the browsers specified below.
• Adobe® Acrobat® Reader 7.0 or newer version.

Either the current or prior major release of Internet Explorer, Firefox, Safari (for Mac users only), and Google Chrome.  When a new version is announced as Release to Web (RTW) for any of these browsers, support will cease on the third oldest major version of that browser.  Please note that utilizing older browsers may result in disabled functionality or limited access to services.  The supported browsers are for use with the traditional online banking interface and devices (i.e., a desktop or laptop personal computer) and do not apply to use with mobile devices (phones or tablets).  If you are using a phone or tablet to access online banking outside of an application (“app”), functionality and appearance may vary from the traditional interface.  

How to Withdraw Consent

At any time you may withdraw your consent to receive Communications in electronic form by contacting us in any of the following ways:

• If you are an Andrews Federal Online Banking member, by sending us an online secured Message through the Credit Union’s website at www.andrewsfcu.org; or
• By telephone at 800.487.5500 (U.S.) or 0800.487.56267 (Outside U.S.); or
• In writing by U.S. Mail addressed to: Andrews Federal, Attention: Support Services, P.O. Box 4000, Clinton, Maryland 20735.

Your withdrawal of consent to receive Communications electronically will only apply to your access and use of the Online Application Center Service; it will not impact any previously given consent to receiving eStatements and/or eDocuments, which is governed by a separate Agreement, “Electronic Documents and Communication Agreement and Disclosure.”  Refer to that disclosure, available on our website, for details on how to un-enroll from receiving eDocuments.

At our option, we may treat your provision of an invalid email address, or the subsequent malfunction of a previously valid email address, as a withdrawal of your consent to receive electronic Communications.  Any withdrawal of your consent to receive electronic Communications will be effective only after we have had a reasonable period of time to process your withdrawal.

Updating Your Records

It is your responsibility to provide us with true, accurate and complete email address, contact, and other information related to the Agreement, your accounts, or in any other information needed to contact you electronically, and to maintain and update promptly any changes in this information. For purposes of using the Service, you will need to update your information by logging into the Online Application Center to revise your application profile.

Federal Law

You acknowledge and agree that your consent to electronic Communications is being provided in connection with a transaction affecting interstate commerce that is subject to the federal Electronic Signatures in Global and National Commerce Act (the “Act”), and that you and we both intend that the Act apply to the fullest extent possible to validate our ability to conduct business with you by electronic means.

Termination / Changes

We reserve the right, in our sole discretion, to discontinue the provision of your electronic Communications, or to terminate or change the terms and conditions on which we provide electronic Communications.  We will provide you with notice of any such termination or change as required by law

Rev. March 2018

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What is the EU GDPR?

The EU GDPR is a privacy and data security regulation aimed at providing European residents greater control over how their personal information is used in commerce.  The regulation refers to EU residents as “data subjects” and requires businesses to provide them certain rights when collecting, storing, transmitting, and processing their personal information.  A summary of the regulation’s numerous chapters and articles can be found here:  https://www.eugdpr.org.

What is the effective date of the EU GDPR?

The effective date is May 25, 2018.

How does the EU GDPR apply to Andrews Federal Credit Union (“Andrews Federal”)?

The  GDPR  applies  to  businesses  located  within  the  European  Union  as  well  as  outside  (e.g. United  States),  as  long  as  a  business  offers  goods  or  services  or  monitors  the  behavior  (e.g. profiles members for marketing purposes) of EU residents.  Since Andrews Federal has members overseas,  it  applies  to  Andrews  Federal’s offering  and  servicing  of  our  members’ savings  and  loans, and other transactions.  It also applies to our handling of any personal data belonging to any potential members residing in the European Union.

In   addition,   the   regulation   specifies   duties   for   controllers   and   processors   of   personal   information.    Controllers  are  those  who  determine  the  purpose,  conditions,  and  means  for  processing personal data, while Processors are those businesses that transmit and use personal information on behalf of the controller.  Under  the  GDPR, Andrews Federal is a   Controller and the various businesses we contract with to handle our members’ data are our processors.  Our service  providers  are  only  authorized  to  process  information  that  is  necessary  to  complete  a  legal business transaction and to do so at our direction.

What type of data is protected under the EU GDPR?

The EU GDPR protects “personal data” which is any information that can be used to identify a natural person (a.k.a. data subject)  such as their name, photograph, email address, cookie data, IP address  or  other  information  that  can  identify  a  person  such  as  a  physical  or  economic  characteristic or postings on a social networking site.

How is my data protected under the EU GDPR?

While many of the rights afforded to EU residents under the GDPR are already being provided to our members via our Privacy Policy and data security practices, the regulation also grants EU residents the following privacy and data security rights.¹ For example:

1. Right of Access:  Andrews Federal must be transparent regarding the types of personal data being processed and how that data is being used, upon an EU resident’s request.

2. Right of Correction:  EU residents have the right to request that we correct any incomplete or inaccurate personal information we hold about them.

3. Right of Data Portability:  EU residents have a right to have their personal data transferred (in a machine-readable format) from Andrews Federal to themselves or another business,  upon request.

4. Right to be Forgotten:  Upon request, Andrews Federal must erase any stored personal data unless there is a legitimate business need to retain or process the information. 

5. Right to Object:  EU residents may object to the processing of their personal data at any time when Andrews Federal needs to process their personal data to perform a task in the public interest or for legitimate business needs such as a legal claim.

6. Right to Restrict:  An EU resident may request restrictions be placed on our processing of some or all of the personal information Andrews Federal has collected about them.  Such request may be made on a temporary or permanent basis.

How long does Andrews Federal retain personal member data?

Andrews Federal keeps personal information about our members for as long as we continue to provide banking services to you or in order to address a request or complaint.  However, we may keep data for a longer period if we have a legal obligation to keep it (e.g., to comply with U.S. recordkeeping laws) or to conduct a financial or contractual or other reporting obligation.

If I have a question or complaint related to my rights under the GDPR, who should I contact?

Andrews Federal is committed to safeguarding our members’ personal data.  However, we know that complaints sometimes arise.  Under the GDPR, EU residents have the right to complain to the Supervisory Authority located in each Member State of the European Union.  You should know that Andrews Federal takes these rights seriously and has representatives on hand to assist you.

For immediate questions or data requests, EU members may contact Andrews Federal’s EU Representative at 800.487.5500 (within the U.S.) or 00800.487.56267 (outside the U.S.); or [email protected].

For complaints, members may also contact our EU Representative as outlined above, or our Member Advocate at 800.487.5500 (within the U.S.) or 00800.487.56267 (outside the U.S.); or [email protected].

^{1This FAQ serves to provide an overview of the GDPR.  There are other provisions.  Please consult the actual regulation for complete information.}

June 2018

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General Policy

We will delay the availability of funds from your check deposits. During the delay, you may not withdraw the funds in cash and we will not use the funds to pay checks that you have written or debits that you have authorized. The General Availability Schedule as described below and other delays as described herein, applies to Deposits made to transaction accounts (i.e. your checking account). The credit union reserves the right to delay the availability of funds deposited to accounts that are not transaction accounts, such as your savings account, for periods longer than those disclosed in this agreement.

NOTE regarding Deposits made via remote deposit channels, such as making a check deposit with a mobile device:  The availability policies herein do not apply to such Deposits, refer to your online and mobile banking agreement for the funds availability of such Deposits. 

Determining the Availability of a Deposit

The length of the delay is counted in business days from the day of your Deposit. Every day is a business day except Saturdays, Sundays, and federal holidays. If you make a Deposit before the end of the business day, on a business day that we are open, we will consider that day to be the day of your Deposit. However, if you make a Deposit after business hours  or on a day that we are not open, we will consider that Deposit to have been made on the next business day we are open. The length of the delay varies depending on the type of Deposit and is explained below. If you make a Deposit at a night depository on a day we are not open, we will consider the day of deposit to be the next business day. The length of the delay may vary depending on the type of the deposit and is explained below. Longer delays may apply, and different rules apply for checks deposited to accounts opened for less than 30 days (i.e., new accounts). Availability applies to your aggregate deposit(s) made to an account in a business day.

General Availability Schedule
When a deposit is made by...	Deposited funds are available no later than...
Electronic direct deposit	The same business day we credit your account with the funds
Wire transfer	The first business day after the day we receive your deposit
Cash	The first business day after the day we receive your deposit if deposit is made with an Andrews employee, otherwise the second (2nd) business day after we receive your deposit
Check drawn from an Andrews FCU account	The first business day after we receive your deposit
U.S. Treasury checks payable to you and deposited in person with an Andrews employee. Government, cashier’s, certified, traveler’s, or teller’s checks payable to you and deposited in person with an Andrews employee. Postal Money Orders, Federal Reserve Bank checks, Federal Home Loan Bank checks, State and Local Government checks payable to you and deposited in person with an Andrews employee	The first $5,525.00 is available no later than the first business day after we receive your deposit   The amount over $5,525.00 is available no later than the seventh (7th) business day after the day we receive your deposit
Other checks not specifically described above; for example, personal checks, or checks not written to you if accepted for deposit	The first $225.00 is available on or before the first business day after we receive your deposit The remainder up to $5,525.00 is available no later than the second (2nd) business day after the day we receive your deposit The amount over $5,525.00 is available no later than the seventh (7th) business day after the day we receive your deposit

Deposits Not Made In Person

If you do not make your check deposit in person to one of our employees (for example, if you mail the Deposit, make the Deposit at a night depository, make the Deposit at an Automated Teller Machine (ATM), make the Deposit at a Shared Branch location, make the Deposit through My Deposit remote deposit capture or Mobile remote deposit capture) funds from these Deposits will be generally available on the third (3rd) business day after the day we receive your Deposit. Such Deposits will be considered received by us on the business day that we post the funds from the Deposit to your account. Longer delays may apply, as described in the General Availability Schedule.

Longer Delays May Apply

Funds you Deposit by check may be delayed for a longer period under the following circumstances:

• We believe a deposited check will not be paid.
• You Deposit checks totaling more than $5,525.00 on any one day.
• You redeposit a check that has been returned unpaid.
• You have overdrawn your account repeatedly in the last 6 months.
• There is a bank emergency, such as failure of computer or communications equipment.

We will notify you if we delay your ability to withdraw funds for any of these reasons, and we will tell you when the funds will be available. For these circumstances, funds from your Deposit will generally be available no later than the seventh (7^th) business day after the day of your Deposit.

• Checks drawn off any non-U.S. financial institution, if accepted for deposit, may be subject to a longer delay and credit may not be received until the collection process is completed.

Special Rules For New Accounts
If you are a new member, the following special rules will apply during the first 30 days your account is open. 

Availability Schedule for New Accounts
When a deposit is made by...	Deposited funds are available no later than...
Electronic direct deposit	The same business day we credit your account with the funds
Wire transfer	The first business day after the day we receive your deposit
Cash	The first business day after the day we receive your deposit if deposit is made with an Andrews employee, otherwise the second (2nd) business day after we receive your deposit
Check drawn from an Andrews FCU account	The first business day after we receive your deposit
U.S. Treasury checks payable to you and deposited in person with an Andrews employee. Government, cashier’s, certified, traveler’s, or teller’s checks payable to you and deposited in person with an Andrews employee. Postal Money Orders, Federal Reserve Bank checks, Federal Home Loan Bank checks, State and Local Government checks payable to you and deposited in person with an Andrews employee	The first $5,525.00 is available no later than the first business day after we receive your deposit   The amount over $5,525.00 is available no later than the ninth (9th) business day after the day we receive your deposit
Other checks not specifically described above; for example, personal checks, or checks not written to you if accepted for deposit.	The ninth (9th) business day after the day we receive your deposit.

Holds On Other Funds (Check Cashing)

If we cash a check for you that is drawn on another financial institution, we may withhold the availability of a corresponding amount of funds that is currently in your account. Those funds held will be available using the same hold policy as if you had deposited it.

Holds On Other Funds (Other Account)

If we accept for deposit a check that is drawn on another bank, we may make funds from the deposit available for withdrawal immediately but delay your availability to withdraw a corresponding amount of funds that you have on deposit in another account with us. The funds in the other account would then not be available for withdrawal until the time periods that are described elsewhere in this disclosure for the type of check you deposited.

Rights Reserved By The Credit Union

In regards to any check Deposit, Andrews Federal reserves the right to:

• Accept or reject any check presented.
• To verify the availability of funds from checks you present for deposit or cashing.
• Revoke any settlement with respect to a check accepted by us, and to charge back to your account the amount of the check based on the return of the check or a receipt of notice of non-payment of the check, or claim a refund for such credit.
• To require that the space reserved for endorsement by Andrews Federal on the back of any check accepted for deposit is free and clear of any prior markings or endorsement.
• Have all payees endorse the check regardless of the amount.
• To require all third party and multiple-party check payees are present or named on the account in order for the credit union to accept these items for deposit or cashing.

Updated 7/2020; Reviewed 3/2024

International Prepaid Card

These are your International Prepaid Card Terms and Conditions.

"Agreement" means these Visa Prepaid Card Terms and Conditions. "We" "us" and "our" refer to Andrews Federal Credit Union. "You" and "your" refer to the person who has obtained a Card from us. "Card" means the primary Visa reloadable Prepaid Card and any secondary reloadable Prepaid Cards obtained from us. Our "Business Days" are Monday through Friday; Federal holidays are not included.

Agreement; Amendments

We agree to maintain the Card for you and to perform according to this Agreement. By obtaining a Card from us, activating the card, and by using the Card or by permitting anyone else to use the Card, you agree to the provisions of this Agreement, which is subject to amendment, and further agree that this Agreement is binding on your successors, representatives and assigns. We may from time to time adopt new or amended provisions which will be effective after notice has been mailed to you at the last address or email address shown for the Card on our records or has been posted on our website andrewsfcu.org or as otherwise permitted by law. Provisions changed pursuant to regulatory authorities shall be effective per such regulation without further notice.

Ownership and Use of the Card

The Card is and will remain our property. However, you will be solely and completely responsible for the possession, use and control of the Card. You must surrender the Card to us immediately upon request. The Card may not be used for Internet lottery, betting, or gambling transactions or for any illegal transactions.

Our Visa Prepaid Card can be purchased by anyone that has a valid debit or credit card registered in his or her name. The individual purchasing the card is defined as the primary cardholder. The address listed for the primary cardholder must match the billing address for the debit/credit card used to purchase the International Prepaid Card. Personalized primary cardholders can order online up to 4 personalized secondary cards for family members or companions. When purchasing a secondary card for a young person with no card experience, be sure to go over all of the materials that accompany the card.

Before using the Card

You must activate the Card by signing into our website and choosing the option for Activate Card or by calling the Customer Service number 855-657-8588. A PIN will be assigned after the Card is activated. Remember to sign the back of the Card. Write down your Card number and the Customer Service Number on a separate piece of paper in case the Card is ever lost or stolen. At the time of activation, for your protection and for regulatory purposes, we may request, and you agree to provide, some additional identification verification information such as your home phone number, date of birth, social security number and zip code. We may use this data for a range of purposes, including but not limited to facilitating refunds if your Card is lost or stolen, enhancing usage at merchants that may require zip code authorization, and aiding in collection efforts in the event of a shortage, as defined herein. We will hold your information in confidence in accordance with the section below entitled "Privacy". If you do not wish to provide the data, or if the data you provide us cannot be appropriately verified, we reserve the right to cancel your Card and reimburse you for the Initial Load Amount.

For security reasons, some countries may be blocked from access. If you are traveling out of the country, contact us before leaving to inquire about which countries and how to enable usage.

Please read the following carefully and keep these Terms and Conditions for your records as they set out the Agreement between you and us. You will be deemed to have accepted the Card and the terms of this Agreement if you do any of the following: (a) use the Card or (b) activate the Card.

Please sign the back of your Prepaid Card using your usual signature immediately upon receipt.

You must provide a valid Social Security Number and/or Foreign Tax Identifying Number to purchase the Card. The minimum value that can be prepaid is $20.00.

Using Your Card

The VISA Prepaid Card is a reloadable stored-value card. It is not a credit card. This card is issued by Andrews Federal Credit Union, pursuant to a license from Visa U.S.A, Inc. Your Card allows you to access your prepaid funds at ATMs, which display the Visa brand. You may also use your card at merchants who accept VISA debit cards worldwide. The maximum value credited to the Prepaid Card on issue is limited to $2,500.00 and no more than $5,000.00 can be available for use on the Card at any one time.

Activate your Card on line at andrewsfcu.org or by calling toll-free, (855) 657-8588. You will be required, for validation purposes, to provide personal information. You will also be given a PIN. You will need your PIN to access cash from ATMs and to use at all merchants abroad equipped with global chip & pin terminals. You may use your Card after activation. If you cannot remember your PIN, you must call customer support at anytime 24/7/365 to hear your PIN before making more than 3 attempts at entering an incorrect PIN. It is important to remember your PIN because locking your PIN at a merchant terminal using an EMV chip card will require you to unlock the PIN before your International Prepaid Card can be used at another merchant EMV chip terminal again.  To unlock your PIN, you must first call the customer support line to obtain your correct PIN, next, find any ATM that accepts EMV chip cards; using the correct PIN, perform a Balance Inquiry or Cash Withdrawal transaction; after this transaction is complete, the PIN will automatically be unlocked and you are free to use your International Prepaid Card again at any merchant and ATM worldwide.

The Card is non-transferable. The person who purchases the Card is the only person authorized to use the Card. Please do not give your Card to anyone else to use.

You may request up to 4 additional Cards when you order your Card for any user you authorize which will have to be separately activated and which can be used in the same way as the Card at ATMs and merchants that accept VISA debit cards. You are responsible for all authorized transactions made with this additional Card.

You may only use the Card when there is a balance available on the Card and only up to the amount left on the Card and any transaction fee due. All use at an ATM or for purchases will be deducted from your Card, including any transaction fees. Any transaction made that exceeds the available balance will be declined. However, there can be times when a Visa merchant puts an item through without prior authorization. If an overdraft occurs, the cardholder will be required to either reload funds onto the card or make a payment to Cardholder Services to cover the negative amount.

Some VISA merchants may, subject to limits, allow you to use your Card for cash-back on purchases and cash may be advanced at a Visa affiliated financial institution.  Cash-back is only available at US Visa merchants with your International Prepaid Card, it is not available at international Visa merchants.

If you use the Card to make a telephone call this can require a minimum credit of $15.00.

If you use your Card to purchase meals or drinks many restaurants and bars factor a tip into the price of up to 20% when pre-authorizing Card purchases but you will only be debited with the actual amount you spend. Hotels and cruise liners operate a similar policy, usually 15%.

Should you use your Card to pre-authorize a hotel reservation any amount requested in a pre-authorization will not be available to you to spend using the Card, although you will only be finally debited with the actual amount you spend. If 7 days elapse without you authorizing an amount any pre-authorization will be cancelled and this will be available to you.

Automobile rental businesses likewise add 15% to the rental to allow for any additional expenses and mail order companies often add a similar amount for potential shipping costs although the amount finally debited will be the same as the final bill.

When making a purchase on the phone, by mail or online the account information you provide must be the same account information as registered for the Card and a difference may lead to a declined authorization.

If you use the Card to buy goods and you want to use some other method of payment for part of the cost please advise the store in advance and use the Card first before paying any balance by other means. We do not guarantee that the establishment will fulfill this request.

Your Card will expire on the date embossed on the front of the Card. If your card is a personalized card, is in good standing, and has greater than a $20 balance, it will automatically reissue.

The Card is our property and we may revoke the Card at any time without cause or notice. You must surrender a revoked Card and any Additional Card and you may not use an expired or revoked Card. Upon revocation any amount remaining in your Card account, after deducting all applicable fees, will be returned to you.

You will notify us promptly within a reasonable time if the Card is lost or stolen. A replacement Card will be issued for the balance remaining on the Card at the time it is reported lost or stolen (subject to unauthorized use of the Card as set out below).

We may change the terms of this Agreement or any features of the Card, and we will give you notice of any such change required by law.

Any entity honoring the Card is required to obtain approval or authorization for any transaction. The balance available for authorizing transactions with the Card is the lesser of your available balance or any dollar limitation disclosed for the transaction being performed. You may use your Card only in the manner and for the purposes authorized by this Agreement.

You do not have the right to stop payment on any purchase transaction originated by use of the Card. We are not responsible for any injury to you or to anyone else caused by any goods or services purchased or leased with your Card. If you are entitled to a refund for any reason for goods or services obtained with a Card, you agree to accept credits to your Card in place of cash.

We may suspend access to your Card if we notice excessive use of your Card or other suspicious or potentially illegal activities. Access will be reinstated once we have notified you, clarified the situation and rectified any problems.

PIN Protection

You agree to take all necessary steps to protect your PIN and never disclose your PIN to anyone. For security purposes never write your PIN on the Card and never carry a record of your PIN in your purse or wallet. If you permit someone else to use your Card and you give that person your PIN, we will treat this as if you have authorized this person to use your Card and you will be responsible for any transactions initiated by such person with your Card.

We caution that any person to whom you may give an additional Card should be advised to treat the PIN for that Card in the same manner. If you have forgotten your PIN, call the customer support number (855) 657-8588 immediately to hear your PIN, especially before you try to use it at a merchant or an ATM.  It is very important to maintain the correct PIN because locking it out at a merchant’s EMV Chip terminal results in having to perform the process of unlocking the PIN before it can be used again at an EMV Chip merchant terminal. However, the card can still be used at any ATM’s worldwide that accept EMV Chip cards. You will have up to 3 attempts at entering a bad PIN before it locks. If you have locked your PIN, you must call the customer support number immediately, choose the option to “Hear Your PIN”, locate an ATM that accepts EMV Chip cards, perform a Balance Inquiry or Cash Withdrawal using the correct PIN in this ATM, complete the transaction, and the PIN will automatically be unlocked now. You can then go use your International Prepaid Card again at any merchant or ATM worldwide.

For Your Safety When Using an ATM, Please Observe the Following

If the ATM you are using is inside a building, close the entry door completely upon entering. Individuals who have a legitimate need to gain access to an ATM should have an access device. Put withdrawn cash in a secure place before stepping away from the ATM. Be aware of your surroundings. If you believe you are being watched or followed, cancel your transaction, then go to a well-populated area. If necessary, call the local police. Do not write you're PIN on or near the Card. Do not give your PIN to anyone else. In case of an emergency, call 911.

Card Activity Information

You can review your Card balance and the last 5 transactions activity records by calling toll-free (855) 657-8588 or by visiting andrewsfcu.org where full details of all transactions are available free of charge.

This information is available to you 24 hours a day, 7 days a week. Your Andrews Federal Credit Union VISA Prepaid Card account number and some of the information requested when you ordered the Card are required for authentication.

Card Reloading

You can add value of at least $20.00 on your Prepaid Card by making a payment at your local Andrews Federal Credit Union branch. Please bear in mind the number of loads on a Non-personalized card is limited to four including the initial load. Personalized cards have unlimited reload capabilities.

You can also add value at andrewsfcu.org or by calling toll free (855) 657-8588 by initiating funds transfer from your designated funding account. Funds may not be available for immediate use after you have initiated the transfer.

ATM Usage

The frequency, amount, and timing of cash withdrawals made from ATMs; may be limited by the ATM operator. ATM use is subject to a transaction withdrawal limit of $500.00 or 5 withdrawals per 24-hour period. There may be other limitations on the types, frequency, and timing of cash withdrawals established by us from time to time, without notice, for security purposes.

A fee may be imposed by an ATM operator when you initiate a withdrawal or balance inquiry and by any ATM network used to complete the transaction.

Prepaid Card Account Fees and Charges

Card Fee - $10.00 if a member ordered from a local branch and $10.00 plus shipping as advised when ordering online.

Secondary Card Fee - $10.00 plus shipping as advised when ordering online.

Inactivity Fee - If no activity for 12 months, a monthly inactivity fee of $2.50 per month will be assessed to the card balance until the card is activated.

Card Replacement / Reissue Fee - You will be charged a fee of $10.00 to replace a card that is lost or stolen, and to reissue a card due to a name change or damaged card.  An Emergency card replacement can be requested if the PIN is blocked and/or circumstances request an immediate turnaround on shipping out the replacement card; there will be an extra cost of $35 assessed to the prepaid card for this Emergency Card Replacement service.

Express Delivery Fee: You will be charged an additional fee of $25.00 when requesting a card order to be sent via express mail.

Additional Charges for Transactions in a Foreign Currency and "Cross-Border" Transactions

If a card transaction is made in a currency other than that loaded on the Card, the amount will be converted into the appropriate currency at an exchange rate on the day the transaction is processed. The exchange rate used is the wholesale money market or the government-mandated rate increased by 1% (including the Visa® handling charge of 1%).

Our Liability

If we do not complete a transfer from the Card on time or in the correct amount according to these terms and conditions we will be liable for your losses or damages. However there are some exceptions. We will not be liable, for instance:

If through no fault of ours, an ATM or merchant refuses to honor the Card.

If through no fault of ours, you do not have enough money available on your Card to make a withdrawal or purchase.

If the terminal or system was not working properly and it was known about when the transaction started.

If circumstances beyond our control (such as flood or fire) prevent the transfer, despite reasonable precautions that we have taken.

Other exceptions stated in these terms and conditions.

Errors or Questions

If you think there is an error involving a transaction made with your Card such as a purchase you didn't make or an incorrect amount charged to your Card, please call us at (855) 657-8588, e-mail us at andrewsfcu.org or write to us at: Cardholder Services P.O. Box 7235 Sioux Falls, SD 57117-7235. If you tell us orally, we may require that you send your claim or question in writing within 10 business days.

We must hear from you no later than 60 days after the transaction is posted to your account. Tell us your name and Card number. Describe the error or the transaction you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. Tell us the dollar amount of the suspected error.

Generally, we will tell you the results of our investigation within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) calendar days to investigate your complaint or question. If we decide to do this, we will re-credit your Card within 10 business days for the amount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not re-credit your Card.

If we decide that there was no error, we will send you a written explanation within 3 business days after we finish our investigation and any credit made under the preceding paragraph must be repaid by you. You may ask for copies of documents that we used in our investigation.

Unauthorized Use of Your Card

Our zero liability policy may protect you from liability for certain unauthorized transactions.  This does not apply to ATM transactions. Under our zero liability policy, unless you have been grossly negligent or have been engaged in fraud, you will not be liable for any unauthorized transactions made with your lost or stolen Card, provided such transactions take place on the Visa® network. If you are grossly negligent or have engaged in fraudulent conduct, you could lose all the money in your account. A transaction is unauthorized if it is not initiated by you, you did not give permission to make the transaction and you do not benefit from the transaction in any way. Any unauthorized transactions will be re-credited to your Card in 5 business days.

Also, if your account history has transactions that you did not make, tell us at once by calling, toll-free, (855) 657-8588. If you do not tell us within 60 days after the transaction was posted to your account, you may not get back any money you lost if we can prove we could have stopped someone from fraudulently using the Card if you had told us in time. If we believe that a good reason kept you from telling us, we will extend the time periods.

Termination

We reserve the right to terminate this Agreement or any of the services that are described herein by giving you written notice. You may, at any time, terminate this Agreement by calling us, toll-free, at (855) 657-8588. Termination will not affect any of our rights or your obligations arising under this Agreement prior to termination.

Amendment

We may amend these terms and conditions at any time by adding, deleting or changing provisions in compliance with the applicable notification requirements of federal law. However, if the change is made for security purposes, we can implement it without prior notice.

Assignment

We may at any time and without notice to you assign the Card, this Agreement or any of our rights or obligations under the Card or this Agreement to any person or entity. The person or entity to which we make any such assignment shall be entitled to all our rights and/or obligations under this Agreement, to the extent assigned.

Privacy

Please refer to the link below for our policies on information collection and sharing.

https://andrewsfcu.org/content/docs/Privacy-Policy-June-2017.pdf

Unclaimed Funds

The balance on an expired card may become unclaimed funds and income to Andrews Federal Credit Union if, as shown by our records, you have not, within the specified period, caused any activity or received any payments with regard to the Card, indicated any interest in the Card, corresponded with us concerning the Card, or otherwise indicated an interest in the Card as evidenced by a writing on file with us, or transacted any business with us.

Zero Liability

Visa's Zero Liability policy means 100 percent protection for you. Visa's enhanced policy guarantees maximum protection against fraud. You now have complete liability protection for all of your card transactions that take place on the Visa system. Should someone steal your card number while you're shopping, online or off, you pay nothing for this fraudulent activity. Learn more at: http://usa.visa.com/personal/security/zero-liability.jsp

If you notice fraudulent activity on your card, promptly contact your financial institution to report it. It is important to continually monitor your monthly statement to identify any unauthorized transactions.**

**Cardholders should always regularly check their transaction history for accuracy. Financial institutions may impose greater liability on the cardholder if the financial institution reasonably determines that the unauthorized transaction was caused by the gross negligence or fraudulent action of the cardholder-which may include your delay for an unreasonable time in reporting unauthorized transactions.

December 2017

What does Andrews Federal Credit Union do with your personal information?

Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include: 

• Social Security number and income 
• Account balances and payment history 
• Account transactions and checking account information 
• Credit history and credit scores

How?

All financial companies need to share members’ personal information for their everyday business purposes. In the section below, we list the reasons financial companies can share their members’ personal information; the reasons Andrews Federal Credit Union chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information	Does Andrews Federal Share?	Can you limit this sharing?
For our everyday business purposes - such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus	Yes	No
For our marketing purposes - to offer our products and services to you	Yes	No
For joint marketing with other financial companies	Yes	No
For our affiliates' everyday business purposes - information about your transactions and experiences	No	We do not share.
For our affiliates' everyday business purposes - information about your creditworthiness	No	We do not share.
For our affiliates to market to you	No	We do not share.
For nonaffiliates to market to you	Yes	Yes

 

To Limit Our Sharing

Call 1-800-487-5500 (US) or 00.800.487.56267 (outside the US) or visit us online at www.andrewsfcu.org/optout and complete the opt out form. Please note: If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing.

Questions

Call 1-800-487-5500 (US) or 00.800.487.56267 (outside the US) or visit us online at www.andrewsfcu.org

 

Who We Are
Who is providing this notice?	Andrews Federal Credit Union
Who is providing this notices?	Andrews Federal Credit Union

What does Andrews Federal Credit Union do with your personal information?

What We Do
How does Andrews Federal Credit Union protect my personal information?	To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How does Andrews Federal Credit Union collect my personal information?	We collect your personal information, for example, when you: Open an account or deposit funds Pay your bills or apply for a loan Use your credit or debit card We also collect your personal information from others, such as, credit bureaus, affiliates, or other companies.
Why can’t I limit all sharing?	Federal law gives you the right to limit only: Sharing for affiliates’ everyday business purposes-information about your creditworthiness Affiliates from using your information to market to you Sharing for nonaffiliates to market to you State laws and individual companies may give you additional rights to limit sharing.
What happens when I limit sharing for an account I hold jointly with someone else?	Your choices will apply to everyone on your account.

 

Definitions
Affiliates	Companies related by common ownership or control. They can be financial and nonfinancial companies. Our affiliates include companies with an Andrews Federal Credit Union name such as Andrews Federal Credit Union Services Corporation, Andrews Federal Building Corporation and Andrews Federal Credit Union Corporation.
Nonaffiliates	Companies not related by common ownership or control. They can be financial and nonfinancial companies. Nonaffiliates we share with can include insurance companies, payment networks, credit card companies, and companies that perform marketing services on our behalf.
Joint marketing	A formal agreement between nonaffiliated financial companies that together market financial products or services to you. Examples of these would be insurance providers, investment services, etc. Our joint marketing partners can include insurance companies, payment networks, credit card companies, and financial product or service marketing companies.

 

Print

Download a printable, PDF version of this policy

Revision Date

Updated 6/2023; Reviewed 3/2024

Click here for a printer-friendly PDF version.

In accordance with your Membership Application and Signature Card and the Terms and Conditions governing your account, by providing your cell phone number, you have given us your consent to send you text messages in conjunction with the vehicle loan services you have requested from Andrews Federal Credit Union. Your cellular provider’s Message & Data Rates May Apply to our confirmation message and all subsequent messages. You understand the text messages we send may be seen by anyone with access to your phone. Accordingly, you should take steps to safeguard your phone and your text messages if you want them to remain private. DO NOT SEND ANY CONFIDENTIAL INFORMATION VIA TEXT MESSAGE.

Please note that text messages we send you will bear our name but will be sent by State National Companies (“the Company”). Please notify us immediately if you change mobile numbers or plan to provide your phone to another person. If we modify this Text Message Policy, we will notify you by sending you a text message with a link to the new policy.

You agree and consent to be contacted by the Company, our agents, employees, attorneys, and affiliates through the use of email, and /or telephone calls and/or SMS text messages to your cellular, home or work phone numbers, as well as any other phone number you have provided in conjunction with this account, including the use of automatic telephone dialing systems, auto-dialers, or an artificial or pre-recorded voice.

Opt-out or STOP
If you wish to stop receiving text messages, reply to any text message we have sent you and in the reply text simply type STOP. Your stop request will become effective within one day. To stop text messages by phone or email or for questions about this policy, please contact:

Customer Support Specialists, State National Companies, 1900 L Don Dodson Drive Bedford, TX 76021, [email protected], 1-800-877-4567

Help or Support
If at any time you need company contact information or information on how to stop text messages, reply to any text message we have sent you and in the reply text simply type HELP. Upon receiving your text message, we will send you a text message with this information. It is our policy to send no more than 5 messages per month. Some of the text messages we send may include links to websites. To access these websites, you will need a web browser and Internet access.

Click here for a printer-friendly PDF version.

Short Message Service (SMS) 

In accordance with your Membership Application and Signature Card and the Terms and Conditions governing your account, by providing your cell phone number, you have given us your consent to send you both marketing and non-marketing (SMS) text messages in conjunction with the services you have requested from Andrews Federal Credit Union (“Andrews Federal”) and others texting on its behalf, at the telephone number(s) that you provide. You may opt out of this service at any time and providing consent to receive marketing text messages is not required to purchase any goods or services. 

Your Cell Phone Service Your cellular phone service provider’s Message & Data Rates May Apply to each text message sent or received in connection with Andrews Federal text messages, as provided in your mobile telephone service plan, in addition to any roaming charges (if applicable). Please contact your carrier for any questions regarding costs. 

Mobile access and delivery of messages is not guaranteed and Andrews Federal is not responsible for any issues related to network failures. You also agree to indemnify us for all claims, expenses, and damages related to or caused in whole or in part by your failure to notify us if you change your telephone number, including but not limited to, all claims, expenses, and damages related to or arising under the Telephone Consumer Protection Act of 1991 (TCPA), as amended from time to time. 

Message Types 

Please note that text messages we send you will bear our name but may be sent by other companies doing business with us. You agree and consent to be contacted by Andrews Federal, our agents, employees, attorneys, and affiliates through the use of email and/or telephone calls and/or SMS text messages to your cellular, home or work phone numbers, as well as any other number you have provided in conjunction with your account(s) including the use of automatic telephone dialing systems, auto-dialers, or an artificial or pre-recorded voice. Andrews Federal may text codes to verify your identity but will not send any personally identifiable information (PII) to you via text. You understand that text messages may be seen by anyone with access to your phone and should take steps to safeguard your phone and text messages. Please do not send us any confidential information via text message. 

How to Opt-In 

To opt-in to receive text messages from Andrews Federal, please follow the instructions provided by the service from which you wish to receive messages. 

How to Opt-Out 

To stop receiving text messages from Andrews Federal, text STOP to the text messaging program from which you no longer wish to receive message. We will thereafter send you confirmation of your opt-out request. 

Help and Support 

To receive, access, and retain notices that Andrews Federal sends via email, you must have Internet access and a computer or device with a compatible web browser. You will also need software capable of viewing 

files in PDF format. Your device or computer must have the ability to print, or download and store emails and PDF files. By accepting these terms, you confirm that you can receive, access and retain notices that Andrews Federal may send. 

For more information or assistance with the text messaging service, please contact us via the chat feature from our website at https://www.andrewsfcu.org, by sending a secured message in online banking, or call our Member Engagement Team at 1-800-487-5500.

Termination

Andrews Federal reserves the right to amend this policy or terminate SMS service at any time. We may also suspend or terminate your participation in the service if we believe you are in breach of our SMS policy.

Rev. Sept. 2022

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Andrews Federal Credit Union (“Andrews Federal,” “Credit Union” has been a member-owned financial institution since 1948, and we pride ourselves on being a world class financial institution that serves our global membership throughout their lifetime. Welcome! We are pleased that you have chosen Andrews Federal, and look forward to being your financial partner and helping you realize your financial dreams.

The terms and conditions described in this document, unless otherwise noted, apply to all consumer (i.e., primarily for personal and household use) accounts opened at Andrews Federal.

NOTICES AND JOINT RELATIONSHIPS

Except where expressly required by applicable law, we will provide all notices to the person (member) listed first on any application, agreement or other document with us. The notice will be mailed to the address noted for the person listed first on the member application, agreement or other document. If this person (member) has agreed to receive notices and disclosures electronically, then we will send all notices and notifications to the email address provided by the person listed first on the application. All joint owners, borrowers and guarantors agree to the receipt and sufficiency of any notice or notification sent according to this paragraph.

OUR POLICIES MAY CHANGE: Amendments

From time to time, and as it becomes necessary when business needs change or as the law requires, we will update our policies and disclosures. We will provide prior notice of changes to you as required by law; otherwise all updated documents and disclosures are posted to the Terms and Conditions section of our website at www.andrewsfcu.org.

YOUR PRIVACY

Andrews Federal values your trust and respects your privacy. We know that keeping your nonpublic personal information secure is an important responsibility you have entrusted in us. Please refer to our Privacy Policy, available on our website, for more details.

IMPORTANT INFORMATION ABOUT OPENING AN ACCOUNT

Federal Law requires all financial institutions to help the government fight the funding of terrorism and money laundering activities by obtaining, verifying and recording information that identifies each person who opens an account.

To comply, we ask for your name, address, date of birth and other information that will allow us to identify you when you open an account. We will ask to see your driver’s license or other identifying documents.

Your membership with Andrews Federal Credit Union is conditional pending our verification of your identity pursuant to Section 326 of the USA Patriot Act within 30 days of opening your account. If we cannot verify your identity, your account will be closed and you will not become a member of Andrews Federal Credit Union.

ACCOUNT AGREEMENT AND DISCLOSURES

Your membership application and signature card (“Signature Card”), whether submitted on paper or electronically, shows that you promise to be bound by the terms and conditions of this Share Account Agreement and Disclosures (called the “Agreement”) which govern your share accounts (collectively, whether one or more, “Accounts” or “accounts”) with Andrews Federal.

The rights and obligations of you and us as to your account shall be governed by this Agreement, the Signature Card, Andrews Federal’s Schedule of Fees, Privacy Policy, Expedited Funds Availability Disclosure, Electronic Funds Transfer Agreement and Disclosures, Truth in Savings Disclosure, and the Share Certificate Account Agreement and Disclosures if you are opening a share certificate account. Applicable state and federal laws and regulations, clearing house rules and the bylaws, policies, rules and regulations of Andrews Federal, all as may be amended from time to time without notice except as required by law, also apply to your account.

As used throughout this Agreement, the terms “you” and “your” refer to all persons or entities who sign or are designated on the Signature Card (except as the powers of that person are expressly limited by the terms of the Signature Card) and to each of them, unless the context clearly indicates otherwise. The terms “our,” “us,” and “we” refer to Andrews Federal. Negotiable orders of withdrawal, checks, substitute checks, drafts, demand drafts, other orders, other items and other withdrawal or transfer requests used to withdraw or transfer funds out of your account by any means (subject to any withdrawal limitations or penalties for your account) are referred to throughout this Agreement as “Order(s).” Funds (whether by cash, check, draft, other order, other item, or other deposit request) added to your account by any of these methods or by telephone, wire or other electronic transfer of any of these things to your account are referred to throughout this Agreement as “Deposit(s).”

In this Agreement, “address” means a street location, post office box or electronic address specified by you or us for the purpose described unless the context clearly indicates otherwise.

If we must take legal action to collect amounts you owe us in connection with your account, you shall pay our attorneys’ fees and other costs of collection or enforcement. Also, you shall be liable for all collection costs and reasonable attorneys’ fees incurred by us in the construction or enforcement of this Agreement.

A.  TERMS AND CONDITIONS FOR ALL ACCOUNTS

1.  Members and Accounts: Each account must be owned or maintained for the benefit of at least one member of Andrews Federal. A person is eligible for membership if the person is within Andrews Federal’s field of membership as specified in our charter and becomes a member by applying and, if approved, subscribing to at least one share (par value as provided in our bylaws) through making a deposit into a Base Share Savings account. If there is one member, that person is then listed in our records as the “primary member” for the Base Share Savings account. In addition to the primary member, an account may have multiple joint owners. A joint owner is NOT an Andrews Federal member unless that person is a primary member on a Base Share Savings account. Primary members do not have greater or different deposit or withdrawal rights than any other owner on the account, however, members have more and different rights to access Andrews Federal services (for example, loans). Refer to the section on “Ownership of Accounts” for more details.

Each time a primary member establishes another account with us, with or without joint owners, that person is the primary member for that account. As detailed in the section on “Statements,” periodic statements will be sent to one address only. For an account with one primary member, statements will be sent to the primary member’s designated address. For example, Jane Doe is also the primary member on another Base Share Savings account on which her sister is a joint owner. The periodic statements for both accounts will be sent to Jane Doe at the location indicated on each account for the sending of statements.

2.  Deposits: We will act as your agent for the collection of all Deposits to your account. Deposits will be verified and handled by us consistent with our usual practices and applicable laws and regulations and we are not responsible for any Deposit until actually received by us. We have the right to supply your endorsement to any non-cash Deposits and to refuse all or any part of a Deposit you wish to make. We may require specific endorsements, such as on a Deposit made through our Mobile application, and may not accept said Deposit without this endorsement. We may, without liability, accept Deposits payable to one or more owners who have since died until we have actual notice of the death(s) and a reasonable opportunity to act on that notice. Andrews Federal may, in our discretion, provide a receipt for any Deposit presented to one of our tellers, subject to later proof and verification. In those instances, we may perform such proof and verification after normal business hours. You will be notified of any Deposit discrepancies. We may accept Deposits from any source, and we need not question the authority of the person making the Deposit. We may refuse to accept a Deposit without prior notice. We may refuse to cash a check against an account and require the check to be deposited. We also are not obligated to accept any Deposit before the date listed on the Order, but we may do so in our sole discretion. We are not obligated to accept any Deposit unless you write your account or other identifying number we find acceptable on the Deposit, but we may do so in our sole discretion, and you authorize us to write such number on the Deposit on your behalf. All Deposits are received and credited by us subject to final collection, to the extent permitted by applicable law. Regardless of any final settlement, if a Deposit is returned to us, without prior notice to you, we may resubmit it for payment, deduct the amount of the Deposit from your account, or place a hold on your account for the amount of the Deposit until liability for the Deposit is determined. We do not accept Deposits of or payable in, foreign currency except as is allowed at our overseas branch locations. Our rules on the availability of Deposits are set forth in our Expedited Funds Availability Disclosure. If a claim is made against us for the recovery of all or any part of any Deposit (including any items cashed by you) after final payment by us on the grounds that such Deposit was altered, bore a forged signature or endorsement, or was not properly payable, we may withhold or withdraw the amount of such claim from your account until resolution of the claim.

3.  Direct Deposit Plan: If, in connection with a direct deposit plan, we deposit any amount into the account which should have been returned to the federal government for any reason, you authorize us to deduct the amount of our liability to the federal government from the account that received the Deposit or any other account you have with us, without prior notice and at any time, except as prohibited by law. We also may use any other legal remedy to recover the amount of our liability.

4.  Orders: Andrews Federal may require checks to be printed at specific vendors specializing in check printing. This requirement will be invoked if our check processing equipment experiences higher than normal rejection rates of checks drawn on your account. If we impose this requirement you will be responsible for any and all expenses associated with check printing. We are not obligated to pay any Order presented against your account if the available balance in the account is insufficient or uncollected. Also, we may refuse to honor any Order if: there is a dispute about your account; the account is garnished, attached, pledged, or subject to a right of offset, or, for accounts opened in New Jersey, subject to income withholding; we cannot verify the availability of funds in the account; any document we require has not been given to us; or as otherwise specified in this Agreement or in our Expedited Funds Availability Disclosure. In our sole discretion, however, we may pay an Order even if the available balance in the account is insufficient or uncollected and, in such an event, charge the amount of the overdraft against any account from which you are entitled to withdraw funds. In all cases where an Order is presented against insufficient or uncollected funds, whether or not we pay it, you are responsible for paying a fee as disclosed in our Schedule of Fees, such as a non-sufficient funds (‘NSF’) fee each time an item is presented for payment and returned unpaid due to insufficient available funds or a Privilege Pay or Visa Check Card Overdraft fee for overdrafts, and you authorize us to deduct it from any account from which you are entitled to withdraw funds. You authorize us, at our sole discretion and without notice to you, to resubmit for payment those Orders that have been returned unpaid. From time to time we may offer an overdraft protection program that will cover overdrafts. We will inform you if we do offer an overdraft protection program and will inform you how that overdraft protection program might change the terms of this Agreement. We are not obligated to pay an Order dated six months or more prior to the time it is presented for payment, but we may do so in our sole discretion. Except as provided otherwise in the “Notice of Postdating” section, if an Order is presented for payment before the date written on the Order, we have the right in our sole discretion to return it unpaid or pay it (unless you have provided us with a timely notice of postdating in the form required by Andrews Federal) without Andrews Federal being liable for any damages you may incur. We may, without liability, pay Orders drawn by or on behalf of an owner who has since died, until we have actual notice of the death and a reasonable opportunity to act on that notice. Any Orders paid will be charged against your account or be handled as otherwise provided in this Agreement. We may process withdrawals and pay Orders in any order we determine, even if honoring a withdrawal or paying an Order results in an available balance in your account insufficient to pay other Orders that could have been paid. If we reasonably believe that any Order represents unusual activity in your account, you authorize us to reject the Order and return it unpaid. If the returned Order was not properly payable, you agree to hold us harmless from any claims, loss, or damages as a result of our not paying the Order.

Your Checking Account Balance

“Overdrawing” your account means that there are not sufficient available funds in your account to pay for a transaction, but the transaction is paid under either an optional overdraft protection plan or the Privilege Pay Program, which results in a negative “overdrawn” balance exceeding our Privilege Pay grace amount.  Specifically, Privilege Pay charges will not be charged against any account until the account has exceeded a $12.00 negative share available balance (the grace amount).

Your checking account has two kinds of balances:  the “actual” balance and the “available” balance.  Both can be checked when you review your account via online or mobile banking (“Digital Banking”), at a Credit Union owned ATM, by phone, or at a branch.  It is important to understand how the two balances work so that you know how much money is in your account at any given time.  This section explains actual and available balances and how they work.

Your actual balance is the amount of money that is actually in your account at any given time, but not all funds included in the actual balance are considered available for transactions on your account.  The actual balance is also referred to as: your “current balance” on: (a) Credit Union ATM screens; (b) in Digital Banking; and (c) when you use our Automated Phone Service.  Your actual balance reflects transactions that have posted to your account, but not transactions that have been authorized and are pending, while pending deposits that are subject to holds under our Funds Availability Policy will be reflected in the actual balance even though they are not yet “available.”  While the term “actual” may sound as though the number you see is an up-to-date indication of what is in your account that you can spend, that is not always the case.  Your actual balance will not reflect any purchases, holds, fees, other charges, or deposits made on your account that have not yet posted.  For example, if you have a $50 actual balance, but you just wrote a check for $40, then your actual balance is $50 but it does not reflect the pending check transaction. So at that point, you have an actual balance of $50, but you have already spent $40.

Your available balance is the amount of money in your account that is available to you to use without incurring an overdraft fee.  The available balance takes into account factors such as holds placed on deposits and pending transactions (such as pending Check Card purchases) that the Credit Union has authorized but that have not yet posted to your account.  For example, assume you have an actual balance of $50 and an available balance of $50.  If you were to use your Check Card at a restaurant to buy lunch for $20, then that merchant could ask us to pre-authorize the payment in that amount (or even a different amount).  Under this example, if the merchant requested preauthorization in the amount of $20, we will place a “hold” on your account for $20 (referred to as an “authorization hold”).  Your actual balance would still be $50 because this transaction has not yet posted, but your available balance would be $30 because of the restaurant’s preauthorization request that resulted in an authorization hold on $20 in your account.  When the restaurant submits its bill for payment (which could be a few days later and for a different amount than the amount of the authorization hold), we will release the authorization hold, post the transaction to your account, and reduce your actual balance by the amount of the posted transaction. 

We use your available balance at the time a transaction posts to determine whether your account is overdrawn. For Check Card transactions involving merchant authorization holds, in making this determination, we check your available balance at two separate times—first, at the time a merchant authorization request is received, and second, when the transaction “settles” and posts to your account.  If your available balance is insufficient to pay the preauthorization amount requested by a merchant, we will decline the request.  If your available balance is sufficient to cover a merchant’s authorization request, the authorization request will be approved and an authorization hold will be placed on your account in the amount of the merchant’s authorization request.  If the transaction later “settles” and posts to your account at a time when the available balance is insufficient to pay the posted transaction without causing the account to have a negative balance exceeding our Privilege Pay grace amount (negative available balance exceeding $12), we will charge a Privilege Pay Fee on that transaction even though the available balance was sufficient to cover it at the time the transaction was authorized.

The following example illustrates how this works:

Assume your actual and available balance are both $50, and you use your Check Card at a restaurant for $20.  If the restaurant requests preauthorization in the amount of $20, an authorization hold is placed on $20 in your account, so your available balance is only $30.  Your actual balance would remain $50.  Before the restaurant charge is sent to us for payment, a check that you wrote for $45 clears.  Because your available balance is only $30 (due to the authorization hold of $20), your account will be overdrawn by $15, even though your actual balance is $50.  In this case, if we pay the $45 check under the Privilege Pay Program, we will charge you a Privilege Pay Fee as disclosed in our Schedule of Fees, which will be deducted from your account, further increasing the overdrawn amount.  In addition, when the restaurant charge is finally submitted to us for payment, we will release the authorization hold and pay the transaction amount (which may be $20 or even a different amount, for example, if you added a tip) to the restaurant.  Because the amount of the restaurant charge exceeded your available balance at the time the restaurant charge “settled” (i.e., posted to your account), we will charge you a Privilege Pay Fee as disclosed in our Schedule of Fees, even though the restaurant transaction was authorized and approved with a sufficient available balance.

YOU ACKNOWLEDGE THAT YOU MAY STILL OVERDRAW YOUR ACCOUNT EVEN THOUGH THE AVAILABLE BALANCE APPEARS TO SHOW THERE ARE SUFFICIENT FUNDS TO COVER A TRANSACTION THAT YOU WANT TO MAKE.  This is because we check your available balance at two separate times as explained above, in addition to the fact that your available balance may not reflect all your outstanding checks, automatic bill payments that you have authorized, or other outstanding transactions that have not yet been paid from your account.  In the example above, the outstanding check will not be reflected in your available balance until it is presented to us and paid from your account.

Also, your available balance may not reflect all of your Check Card transactions.  For example, if a merchant obtains our prior authorization but does not submit a one-time Check Card transaction for payment within three (3) business days of authorization (or for up to thirty (30) business days for certain types of Check Card transactions, including but not limited to car rental transactions and international transactions), we must release the authorization hold on the transaction.  The available balance will not reflect this transaction once the hold has been released, which generally occurs when the transaction has been received by us and paid from your account.  Refer to the section entitled “Authorization Holds for Check Card Transactions” below for information about how authorization holds affect your available balance.

Finally, your available balance may not reflect the most recent deposits to your account.  Refer to our Funds Availability Policy for information regarding the availability for withdrawal of your deposits.  You should not assume that you can avoid overdrawing your account by making a deposit before a check or other item is presented for payment because your deposit may not be immediately available for withdrawal.

Authorization Holds for Check Card Transactions  

When you use your Check Card to pay for goods or services, the merchant may seek preauthorization from us for the transaction.  When we preauthorize the transaction, we commit to make the requested funds available when the transaction finally posts and as such, we generally place a temporary hold against some or all of the funds in the account linked to your Check Card, based on the amount of the preauthorization request from the merchant.  We refer to this temporary hold as an “authorization hold,” and the amount of the authorization hold will be subtracted from your available balance as authorization requests are received by us throughout each day.  Until the transaction finally settles or we otherwise remove the hold (for example, we may remove the hold because it exceeds the time permitted, as discussed below, or we determine that it is unlikely to be processed), the funds subject to the hold will not be available to you for other purposes.  At some point after you sign for the transaction, it is processed by the merchant and submitted to us for payment.  This can happen hours or sometimes days after you signed for it, depending on the merchant and its processing company.  These payment requests are received in real time throughout the day and are posted to your account as they are received.

The amount of an authorization hold may differ from the actual transaction amount because the actual transaction amount may not yet be known to the merchant when the authorization request is submitted.  For example, this can happen in connection with transactions where your Check Card is swiped before your actual transaction amount is known, such as at a restaurant or gas station (e.g., at a restaurant, you may choose to add a tip to the transaction amount).  For these types of transactions, there may be no authorization hold, or the amount of the authorization hold may be different from the transaction amount.  In some other cases we may not receive an authorization request from the merchant, and there will be no authorization hold reflected in your available balance.  We cannot control how much a merchant asks us to authorize, or when a merchant submits a transaction for payment.

We are permitted to place an authorization hold on your account for up to three (3) business days (or for up to thirty (30) business days for certain types of Check Card transactions) from the time of the authorization or until the transaction is paid from your account.  However, if the transaction is not submitted for payment, we will release the authorization hold, which will increase your available balance until the transaction is submitted for payment by the merchant and finally posted to your account.  If this happens, we must honor the prior authorization and will pay the transaction from your account. 

In certain instances, when the amount of the authorization hold is either more or less than the amount of the actual transaction, we may maintain the authorization hold even after the purchase amount is actually paid from your account.  However, in these instances, we will not maintain an authorization hold for longer than three (3) business days (or for up thirty (30) business days for certain transactions).

Limits on Withdrawals and Transfers

We reserve the right to impose limits on the type, dollar amount, and/or frequency of withdrawals and transfers that may be made from your account(s).  If we do impose such a limit, we will indicate such limit(s) within the applicable section of the Truth in Savings disclosure and/or at the time of your requested withdrawal or transfer.  We have no duty to honor withdrawals or transfers beyond any limits we may impose.  If, within our sole discretion, we honor withdrawals or transfers that are beyond any imposed limits, we may also impose excess transaction fees as described in our Schedule of Fees.  Notwithstanding any other provision, we may at any time require you to give written notice of an intention to withdraw or transfer funds from your account not less than seven (7) days and up to sixty (60) days prior to withdrawal.

By giving, whether orally, electronically, or in writing, a third-party information about your account (for example, your account number or the MICR information appearing at the bottom of your checks or your telephone access code or PIN), you are authorizing those parties to generate Orders withdrawing money from your account in the amounts they draw payable to whom they identify. All Orders generated by third parties who have your account information are deemed to be authorized by you. You authorize us to honor those Orders and we have no obligation to re-credit your account.

5.  Stop Payment Requests: At your risk, upon your request, and subject to the provisions outlined below, we will accept a stop payment request on an Order drawn on your account from the person who signed the Order or any other owner of the account. Special rules apply to stop payments for electronic transactions and you should refer to our Electronic Funds Transfer Agreement and Disclosures for those rules. To the extent this paragraph is inconsistent with those rules, the special rules apply. If you stop payment on an Order we may return it unpaid in any manner consistent with Federal Reserve and clearing house procedures. You agree to pay our fee for stop payment, which may be deducted from your account, and to hold us harmless from all expenses and costs incurred by us, including attorneys’ fees, in stopping payment. You must provide us with the exact: (a) amount of the Order; (b) payee; (c) Order number; (d) account number; and (e) any other information we may require. You agree that if all of this information is not correctly provided by you, we will not be liable if the Order is paid. Our liability for improper payment of a stopped Order is limited to your actual losses, up to the amount of the Order, unless payment of the Order was a result of our gross negligence or willful and intentional disregard of your request. We will not be liable for incidental or consequential damages. If we re-credit your account after paying an Order over a valid and timely stop payment order, you agree to transfer to us all of your rights against the payee or other holder of the Order and to assist us in legal action taken against that person at a subsequent time.

Stop Payments on Share Drafts

(a)  The request is not effective for 24 hours after receipt by the Credit Union and is not binding unless all information supplied by you is correct. In no event shall the Credit Union be liable for paying an item on the same date the request is received by the Credit Union.

Our receipt of your stop payment request is not timely and comes too late if: (a) we have indicated in any manner that we will pay or honor the Order as drawn (for example, notice comes too late if the order has been negotiated); (b) the Order is already in our processing system; or (c) we do not have a reasonable time to act upon it and you and we agree that the receipt of your stop payment request on the same day as the Order is presented to us does not give us a reasonable time to act on the stop payment request. Stop payment requests may be made in any or all of the following ways: by oral, electronic, or written request. The request is effective for 6 months from the date it is received by us unless a renewal in writing is received prior to the expiration of the 6 month period. No withdrawal or cancellation of the request shall be valid unless in writing and processed by the Credit Union. If you fail to renew any type of stop payment request before it has expired, you shall be deemed to have consented to payment of the Order.

6.  Notice of Postdating: At your risk, upon your request, and subject to the provisions outlined below, we will accept a proper and timely notice of postdating to prevent the payment of an Order before the date written on it. A notice of postdating may be given by the person who signed the Order or any other owner of the account. You agree to pay our fee for notice of postdating, which may be deducted from your account. If the Order is presented before the date written on it, we may return it unpaid in any manner consistent with Federal Reserve and clearing house procedures. You agree to hold us harmless from all expenses and costs incurred by us, including attorneys’ fees, in refusing payment on the Order. You understand that any holder in due course of the Order, including us, may be entitled to enforce payment against you despite your notice of postdating. A notice of postdating will cease to be effective at the earlier of the date written on the Order or the expiration of the notice of postdating, and the Order may be paid by us and charged against your account if presented to us after that time. A notice of postdating may be made in any or all of the following ways: by oral, electronic, or written request, each of which is effective for six months. If you fail to renew any type of notice of postdating before it has expired, you shall be deemed to have consented to payment of the Order.

Our receipt of your notice of postdating is not timely and comes too late if: (a) we have indicated in any manner that we will pay or honor the Order as drawn (for example, notice comes too late if the Order has been certified or negotiated with a check guarantee card); (b) the Order is already in our processing system; or (c) we do not have a reasonable time to act upon it (and you and we agree that receipt of a notice of postdating on the same day as the Order is presented to us does not give us a reasonable time to act on the notice of postdating). Your notice of postdating must provide us with the exact: (a) date written on the Order; (b) amount of the Order; (c) payee; (d) Order number; (e) account number; and (f) any other information we may require. You agree that if all of this information is not correctly provided by you, we will not be liable if the Order is paid before the date written on the Order. In any event, our liability for early payment of an Order for which we have received a proper and timely notice of postdating is limited to your actual losses, up to the amount of the Order. If we re-credit your account after paying a postdated Order over a proper and timely notice of postdating, you agree to transfer to us all of your rights against the payee or other holder of the Order and to assist us in legal action taken against that person.

7.  Official Checks and Money Orders: Official checks and money orders are drawn by us on our own account. They have many uses. For example, we may issue you an official check to pay you the balance of an account when it is closed. Also, you may purchase an official check and we will make it payable to the person you indicate (for example, to car dealer when you are purchasing a car). Official checks and money orders are treated under the law as the equivalent of cash. Because these instruments are drawn by Andrews Federal, they are Andrews Federal’s direct obligation to the payee and you have no right to direct us to place a stop payment request on these items. If an official check or money order is lost, stolen, or destroyed, you may be entitled to recover the funds by filing a declaration of loss with us in the form we require. However, under applicable state law, generally no funds can be paid to you until 90 days after the date of the official check or money order and will not be paid at all if the check is presented for payment during that waiting period.

8.  Automated Processing of Items: You recognize that we have adopted automated collection and payment procedures so that we can process the greatest volume of items (both Deposits and Orders) at the lowest possible cost to all members. These automated procedures rely primarily on information encoded onto each item in magnetic ink and do not read, for example, any restrictive instructions that you write on an Order, such as “Void after 90 Days,” or “Two Signatures Required for Amounts Over $5,000.” In recognition of this fact, you agree that in paying or taking an item for collection, we may disregard all information on the item other than the drawer’s signature, the identity of the Drawee bank, the amount of the item, and any other information encoded onto the item in magnetic ink according to general banking standards, whether or not that information is consistent with other information on the item. You agree to reimburse us for any loss or expenses we incur because you issue or deposit an item containing such extra information. You agree that we do not fail to exercise ordinary care in paying an item if our procedures provide for limited or no sight examination of items we process.

9.  Electronic Funds Transfers & ACH Transactions: Under the operating rules applicable to automated clearing house (“ACH”) transactions involving your account, we are not required to give next day notice to you of receipt of an ACH item, and we will not do so. You agree that we may notify you of the receipt of ACH and other electronic payments in the periodic statements we provide to you. If periodic statements are not provided to you, you agree that we are not obligated to provide you with notice of receipt of payments, unless otherwise required by law.

In most cases, account number rather than member name will control crediting of funds transfers.

ACH operating rules provide that credit given by us to you for ACH credit entries is provisional until we receive final settlement for the entry through a Federal Reserve Bank or otherwise receive final payment. If we do not receive final settlement, we are entitled to a refund of the amount credited to you in connection with the entry, and the party that originated the payment to you shall not be deemed to have paid you. You agree to be bound by these rules.

We may make wire transfers of funds from your accounts as an accommodation to you, but are not obligated to do so and will do so in our sole discretion. If we agree that you may make a wire transfer of funds from your accounts, you agree to follow Andrews Federal’s established security procedures in connection with wire transfer transmissions. If you request a wire transfer, you must provide your security password or PIN/Access Code ("AC"), as applicable, to us. Your PIN/AC will only be used for identification purposes or for determining the account balance. You agree that this security procedure is commercially reasonable, is designed to authenticate wire transfers, is not designed for your protection and is not used to detect errors in the transmission or content of a wire transfer. You agree that any wire transfer request authenticated by this security procedure will be effective as your request, whether or not you in fact authorized it.

We will use any means and routes that we, in our sole discretion, may consider suitable for the transmission of funds. Fed Wire, the funds transfer system owned and operated by the Federal Reserve Banks, may be used to affect your wire transfers. Regulation J of the Federal Reserve Board, including Subpart B which has adopted Article 4A of the Uniform Commercial Code, governs all funds transfers through Fed Wire and ACH. We also may use Western Union. Maryland law applies to wire transfer requests, except as New Jersey law applies to requests for accounts opened in New Jersey, District of Columbia law applies to requests for accounts opened in the District of Columbia, and Virginia law applies to requests for accounts opened in Virginia. ACH transactions are governed by the National Automated Clearing House Association (NACHA) Rules and all Federal Regulations that apply.

You agree that requests for wire transfers of funds from your accounts that we receive after 3:00 PM EST on a business day (Monday through Friday) or that we receive on a Saturday, Sunday or holiday may not be processed until the following business day that we are open.

We may not provide you with receipts for wire transfers of funds from or to your accounts. Information regarding wire transfer activity will be provided to you in your accounts’ periodic statements. We shall not accept cancellations, revocations, and amendments to wire transfer requests after we have begun to process them. You will defend, indemnify, and hold us harmless from and against any and all claims, demands, costs, expenses (including attorneys’ fees), loss, or damage arising out of our acting or refusing to act upon your wire transfer requests. We will exercise reasonable and ordinary care in performing our obligations in connection with electronic funds transfers and will be responsible for any loss sustained by you only to the extent such loss is caused by our gross negligence or willful misconduct and as otherwise required by applicable state and federal law; however, any liability of ours will extend only to the resulting direct loss, and not to any consequential or special loss or damages. Under no circumstances will we be responsible for any liability, loss, or damage resulting from any delay in the performance of or failure to perform our obligations in connection with any electronic funds transfer which is caused by any: act of God, fire, or other catastrophe; electronic or computer failure; acts of, or delays or failure to act by, any agent operating between us and other recipients of transferred funds and their personnel; or, without limiting the generality of the foregoing, any other cause beyond our control. If we are obligated to pay you dividends with respect to any electronic funds transfer, you and we agree that the dividend rate payable is the dividend rate paid on the account or, if no dividends are paid on the account, then the lowest dividend rate then being paid by us for dividend-bearing accounts, and you and we agree that dividends are payable for three days only. You waive any statutory right you may have to recover your attorneys’ fees from us in connection with funds transfers. If a funds transfer entry includes transmission through a funds transfer system that nets obligations multilaterally and has a loss-sharing agreement among participants, and the system fails to complete settlement, we are entitled to a refund of the amount credited to you.

The Office of Foreign Asset Control (OFAC), has determined that all ACH and wire transactions domestic and international must be verified against lists maintained by OFAC to ensure that funds are not being transferred by entities or persons associated with the proliferation of terrorism or other activities deemed illegal by the Trading with the Enemy Act (TWEA).

An ACH or wire credit or debit received from a source that matches an entry on the OFAC list may be rejected, blocked, or frozen in accordance with OFAC regulations. In the event this occurs we will notify you in writing of your account status and provide you with contact information for the Office of Foreign Asset Control. General information regarding OFAC can be found at www.treas.gov/ofac.

10. Unlawful Internet Gambling: In accordance with the requirements of the Unlawful Internet Gambling Enforcement Act, restricted transactions are prohibited from being processed through your account with Andrews Federal. Restricted transactions are transactions in which a person accepts credit, funds, instruments or other proceeds from another person in connection with unlawful Internet gambling. Attempted transactions will be blocked, and repeated attempts may result in termination of service.

11.  Account Servicing and Collection Contacts: You agree that we may try to contact you about your account in writing, by e-mail, or using prerecorded/ artificial voice messages, text messages, and automatic telephone dialing systems, as the law allows. You also agree that we may try to contact you in these and other ways at any address or telephone number you provide to us, even if the telephone number is a cell phone number or the contact results in a charge to you. Calls may contain marketing information about products and services offered to me by Andrews FCU, or may be to service my account, or collect any amounts I owe. Such contact may include contact from companies working on our behalf to service your accounts.

12.  Forms and Devices for Accessing Your Account and Right to Make Deposits and Withdrawals: You agree to use only those forms, methods, and devices approved by us for accessing, maintaining, and charging your account. You understand that those forms, devices, and methods may change from time to time. We reserve the right to return unpaid or unprocessed any unauthorized form of Order or any authorized form of Order which is incompletely or defectively drawn.

You are responsible for the condition of any Order or Deposit drawn on or deposited to your account, including, but not limited to, the encoding on checks that you have purchased from an independent third party. You agree to indemnify us for damages resulting from any claim arising out of or relating to the inability to handle any Order or Deposit in a timely or proper manner under applicable law because of the condition of the Order or Deposit. We reserve the right, at our sole discretion, to refuse Orders from or Deposits into an existing account. We also reserve the right, at our sole discretion, to discontinue or limit the practice of allowing withdrawals by negotiable orders of withdrawal or other types of items or mechanisms for withdrawals or transfers.

13.  Your Obligations: You agree to safeguard your account, account information, and Order forms. You shall report any lost or stolen Orders and any unauthorized transaction on your account to us immediately. You agree to place a stop payment with us on any lost or stolen Orders. We are not liable if we pay any lost or stolen Order that is forged or altered if the Order would not have been paid if you had reported the item or stopped payment on it. You will notify us immediately if any confidential information about your account is disclosed to an unauthorized person. You are responsible for any transaction involving your account made with the use of such information.

If you report any unauthorized transaction on your account, you agree to cooperate with us in our investigation of the claim and prepare an affidavit and forgery report satisfactory to us. You also agree to file a criminal report against any suspected wrongdoer or as to any alleged wrongdoing. If you fail to do so or if you enter into any settlement or restitution agreement with a wrongdoer without our consent, you waive any claims against us. You agree that we have a reasonable time to investigate any claimed loss and that we have no obligation to provisionally credit your account. Our maximum liability is the lesser of actual damages proved or the amount of the unauthorized withdrawals, reduced by an amount which could have been avoided had you exercised ordinary care. In no event will we be liable for special or consequential damages or for attorneys’ fees. We will not be liable for any Orders that are forged or altered in such a way that such forgery could not be reasonably detected.

Under federal law, you have the right to notify us if you believe we have reported inaccurate information about your account to any consumer reporting agency. You must send written notification with your complete name, street location address, member number, type of account, specific item of dispute, and the reason why you believe the information reported is in error to: Andrews Federal Credit Union, Attention: Loan Servicing Department, 5711 Allentown Road, Suitland, Maryland 20746. We will investigate your concerns and correct any inaccuracies. We will confirm our actions to you within 30 days of receipt of notice of a dispute.

14.  Identification: As a credit union responsible for the safety and security of members’ funds, you agree that we may require you to present two forms of identification acceptable to us in our sole discretion when conducting financial transactions. Circumstances may further require that the identification you present be approved by management. You agree that we are not obligated to proceed with any transaction if the forms of identification presented to us are not acceptable to us, and we reserve the right to close the account and return any Deposit.

15. Statutory Lien/Right of Offset: Federal law grants us the right to a lien against all assets you have with us, including funds in your accounts, if you are in default on a financial obligation owed to us. You agree that we shall have the authority, by exercising our statutory lien rights granted under federal law and/or our common law rights of offset, to offset against your account at any time and without notice for your indebtedness to us. Any indebtedness of any one of you or all of you, whether individual or joint, direct or indirect, primary or secondary, now owing or hereafter owing, may be charged to any account in your name or in your name and the name of another or other account owners, including accounts held by husband and wife. You agree to hold us harmless and indemnify us in the event the account is offset for the debt of less than all owners. We will not be liable if such a deduction causes Orders to be dishonored because of insufficient funds. This right of offset does not apply to an account if: (a) it is an IRA or tax-deferred retirement account; or (b) the person who owes us the debt is not an owner of the account, but instead has withdrawal rights only as a representative of the true owner(s).

16.  Payments to Third Parties and Andrews Federal from Your Account: You authorize us to make payments from the account, including payment of the entire account balance, pursuant to any statutory or common law right of offset, levy, attachment or other valid legal process or court order relating to the interest of any one or more of the owners and on request to a trustee in bankruptcy, receiver in any state or federal insolvency proceeding, or any other duly authorized insolvency representative of any one or more of the owners. You agree to pay us a fee for any payment described in this section as disclosed in our Schedule of Fees and you authorize us to deduct the fee from any account from which you are entitled to withdraw funds.

17.  Statements: Periodically we will send a statement concerning activity in your account. Statements will be sent by US Postal Service or, if you elect and if we agree, will be sent by electronic delivery. Statements will be sent only to one address as specified in our records for where to send statements on your account. You agree to review your statements promptly. Orders that we have paid are not returned to you, but you may obtain copies of some items at the prices set forth in the Schedule of Fees. You agree that sending periodic statements to a single street location, post office box or electronic address constitutes notice to all of you and that any of you may change the address specified in our records for where to send statements. Unless you notify us in writing of an unauthorized signature or alteration within a reasonable time (not to exceed 60 days after the statement date) after we send or make available to you your statement and/or items: (a) you cannot assert the unauthorized signature or alteration or other unauthorized Order or Deposit against us to recover any funds paid, regardless of whether or not we are able to show a loss due to your failure; and (b) you cannot assert any unauthorized signatures or alterations by the same person on Orders paid by us after the reasonable time stated above elapses, but before we receive your notice. If you prove that we did not observe reasonable commercial/business standards prevailing in our community in paying an Order with an unauthorized signature or alteration, and you notify us of the problem within this 60 days of when we send or make available to you the statement and/or items, we may not have the full effect of these provisions. You must also notify us of any other account problem (e.g., erroneous entries, unauthorized endorsements, missing or unauthorized signatures or endorsements on Deposits or Orders, etc.) within this 60-day period or you lose your right to hold us liable for the problem. In any event, if you do not discover and notify us of any unauthorized signature or alteration within one year after we send or make available to you your statement and/or the item, you are absolutely precluded from asserting the problem against us.

18.  Schedule of Fees: Our Schedule of Fees sets forth the service charges and fees that may be imposed against you and your account for activity, overdrafts, return of unpaid Orders or Deposits, or other service fees applicable to your type of account. You agree to pay us, or have deducted from your account, such service charges and fees as are disclosed in our most current Schedule of Fees. The Schedule of Fees is part of this Agreement, is subject to amendment from time to time, has been provided to you, and is available upon request. Service charges and fees are imposed to cover our estimated cost of providing services.

19.  Notice: Notice from us to any one of you is notice to all of you.

20.  Ownership of Account: The following provisions explain certain ownership rights of the person named in the Signature Card or otherwise associated with the account. For accounts with joint owners, or payable on death payee(s), the account is subject to: for accounts opened in New Jersey, the New Jersey Multiple-Party Deposit Account Act; for accounts opened in the District of Columbia, the District of Columbia Multiple-Person Accounts law, for accounts opened in Virginia, the Virginia Multiple-Party Accounts law; and for all other accounts, the Maryland Multiple-Party Accounts law. Andrews Federal has no liability for payments made in accordance with these laws or this Agreement.

(a)  Individual Owner: The account is owned only by the one person (the primary member) named as owner. No other person has any present rights on the account.

(b) Joint Owners: The account is owned by the two or more persons named as owners (each person named is called “owner”). At least one of the owners is a member of Andrews Federal but only one owner will be treated as a primary member of the account. Each owner is jointly and severally liable for each and every charge against the account, even when only one owner created the charge or benefited from it. Any owner may make Deposits to the account and each owner appoints the other(s) as attorney-in-fact with the power to deposit into the account any Deposit payable to any one or more owner(s) and, for that purpose, to endorse any Deposit payable to any one or all of them. Any owner may initiate Orders withdrawing or transferring funds from the account. Any member may pledge the account as collateral for a loan to or guaranty by any member and may obtain additional services without the consent of the other(s). Any owner may appoint an attorney-in-fact to act for that owner (see “Power of Attorney”) without the consent of or notice to any other owner. Any owner may close the account, which action will be effective when reflected in our records, and each owner specifically appoints the other owners(s) as attorney(s)-in-fact with the power to unilaterally close the Base Share Savings account. Notwithstanding the immediately preceding sentence, we have the right, in our sole discretion, to require all owners to agree in writing to close an account. Each member understands that closure of the Base Share Savings account could have the effect of terminating membership. At the death of any owner, the balance in the account shall belong to the surviving owner(s). If two or more owners survive, the account will remain a joint ownership account and the survivors each will own the account with full survivorship rights if at least one survivor is a member of Andrews Federal or is eligible for membership. If the survivor (or all survivors if more than one) is not a member or eligible for membership, we will pay the balance to the survivor (or in equal pro rate shares to the survivors if more than one). Any owner may obtain a copy of information on the Signature Card listing the persons designated on the account upon request.

(c)  Fiduciaries: Any person identified on the Signature Card as a guardian, Maryland Uniform Transfer to Minors Act (MUTMA) custodian, Virginia Uniform Transform to Minors Act (VUTMA), DC Uniform Transfers to Minors Act (DCUTMA), New Jersey Uniform Transfer to Minors Act (NJUTMA) custodian, trustee, representative payee, or executor/personal representative (collectively “Fiduciary”) acts in that capacity pursuant to contract, state or federal law, regulation or judicial authority for the benefit of the named minor/ward, MUTMA, VUTMA, DCUTMA, NJUGMA or NJUTMA minor, person under disability, trust/beneficiary or estate/decedent named on the account. If a successor UTMA custodian is identified on the Signature Card, that person will have the rights and obligations of the Fiduciary on the account only upon the identified UTMA custodian’s resignation, death, incapacity or removal. The account is subject to the order of the Fiduciary, subject to the limitations imposed by any judicial order of which we have had prior notice and a reasonable opportunity to act. If a Fiduciary executes a power of attorney to appoint another person to act as the attorney-in-fact for the Fiduciary, we have the right, in our sole discretion, not to accept the power of attorney until the Fiduciary proves to our satisfaction that the Fiduciary has the right to delegate authority to others through a power of attorney. The Fiduciary certifies that any funds deposited into or withdrawn from the account are properly within the Fiduciary’s custody and may be lawfully deposited into or withdrawn from the account in accordance with authority duly vested in the Fiduciary and that we have no duty to verify the authority of the Fiduciary to make particular deposits or withdrawals (except as expressly provided otherwise by judicial order of which we have had prior notice and a reasonable opportunity to act). The Fiduciary promises to keep records in good faith and in the ordinary course of business which detail the interests of the true beneficial owner(s) of the account at all times.

Any person identified on the Signature Card as a minor/ward, MUTMA, VUTMA, DCUTMA, NJUGMA or NJUTMA minor, person under disability, trust/beneficiary or estate/decedent is named on the account pursuant to that person’s status under contract, state or federal law, regulation or judicial authority and withdrawals from the account may be made only by the Fiduciary (ies) named on the account. We have no duty to verify the authority of the Fiduciary (ies) to make particular deposits to or withdrawals from the account (except as expressly provided otherwise by a judicial order of which we have had prior notice and a reasonable opportunity to act).

(d)  Account for Minors (Non-Custodial): In addition to the custodial minor arrangements offered under the UTMA, Andrews also offers non-custodial minor accounts. This account is owned by the minor who establishes the account. In addition, in our discretion, we may require the account to have a joint owner who is at least 18 years of age, making the account a joint owner account subject to all applicable joint owner provisions in this Agreement. We may allow the minor to make deposits, withdraw funds or otherwise act in connection with the account without regard to the minor’s age, but we reserve the right to deny the minor such activities in our discretion. We may require that the joint owner sign an indemnification form, holding us harmless from acting on the instructions of the minor as they relate to payments from the account (by any means allowed by us, at our discretion). All owners of this account agree that if the minor’s guardian gives written notice requesting that we withhold payments to the minor and we have had reasonable opportunity to act, we may honor that request, but we are not obligated to do so. Unless the minor’s guardian is also a joint owner, the guardian has no right to access the account. We have no duty to inquire as to the use or purpose of any transaction by the minor or joint owner. Once the minor reaches the age of majority, we may no longer consider the account as a minor account.

(e)  Beneficiaries: Any person identified on the Signature Card as a “Payable on Death (POD) payee” will acquire ownership rights in the account only after the death of all owners and then only if the POD payee is alive. When we are provided with proof of the death of the last surviving owner, we will issue to each POD payee who provides proof of identity to our satisfaction a check for an equal pro rata share of the account based on the number of POD payees listed in our account records. If a POD payee claims a greater amount based on the death of another POD payee before the death of the last owner; that POD payee must provide proof of the death of the other POD payee to our satisfaction. Each owner reserves the right, subject to any requirements that we may impose, and without notice to any POD payee, at any time to take any action which the owner may take concerning the account, including, but not limited to, closing or pledging the account, changing or deleting entirely the POD payee(s), changing the account type and/or account ownership and withdrawing all or part of the account balance. Any liabilities of the deceased owner(s) to us will be paid out of the account before any distribution to POD payee(s) takes place. Any owner may obtain a copy of information on the Signature Card listing the persons designated on the account upon request.

21.  Agents: If you allow another person to access your account or to sign, endorse, process, control disposition, or otherwise act on your behalf with respect to your account, including with respect to Deposits or Orders, then you are fully responsible for that person’s actions. You will be liable for any loss including fees to Andrews Federal and attorneys’ fees incurred as a result of the actions or inactions of that person and you cannot hold us liable for any part of that loss.

22.  Dispute Among Owners or Signers or Suspicious Activity: In the event that we reasonably believe that the signers, owners, or persons acting on behalf of the signers or owners of an account are in dispute concerning any aspect of the account or that there is suspicious activity involving the account, we may, in our sole discretion, do any or all of the following things: continue to act as set forth in this Agreement based upon the signature of any authorized signer as shown in our records; freeze the funds in the account pending resolution of the dispute or activity to our satisfaction; or, except as expressly limited by law, regulation or our bylaws, deposit the funds from the account into the registry of an appropriate court pending a court order establishing the parties who are authorized to withdraw funds from the account or the rights of the parties to the funds.

23.  Power of Attorney: We reserve the right not to recognize a Power of Attorney to act on an account, in our sole discretion. If we do recognize a Power of Attorney, the attorney-in-fact named (“Agent”) acts in that capacity pursuant to contract, state or federal law, or regulation for the benefit of the named owner(s) on the account. The Agent is authorized to make withdrawals and deposits and otherwise take action in connection with the account but only as an agent of one or more of the owners of the account. The Agent certifies that any funds deposited into or withdrawn from the account are properly within the Agent’s custody and may be lawfully deposited into or withdrawn from the account in accordance with authority duly vested in the Agent and that we have no duty to verify the authority of the Agent to make particular deposits or withdrawals. The Agent is not an owner of the account, no funds in the account belong to the Agent by reason of that capacity, and the Agent has no right of survivorship in the account. The Agent promises to keep records in good faith and in the ordinary course of business which detail the interests of the named owner(s) of the account at all times. If a Power of Attorney is recognized, revocation or termination of the Power of Attorney shall be effective as to us only after our receipt of written notice of revocation or termination, or receipt of a death certificate or court order, and only after we have had a reasonable time to act upon such notice.

24.  Legal Process against an Account: We have the right to comply with any tax levy or garnishment request from the Internal Revenue Service or any other governmental agency. You agree to pay us a fee for legal process as disclosed in our Schedule of Fees and you authorize us to deduct the fee from any account from which you are entitled to withdraw funds. We may honor such levy or garnishment requests to the extent that we have no claim to the money. We may freeze your account or otherwise hold the funds as directed by the legal process until we are instructed to release the levy or garnishment or until we remit the funds to the appropriate party.

If we receive any notice of lien, process, garnishment, execution, or other proceeding relating to you or your account, we may withhold payments of as much of the balance in your account as may be the subject of such notice or process and pay such amount to the court, creditor, or other party in accordance with applicable law. We may also place a hold on your account or otherwise hold your funds for a reasonable period of time to permit the parties or us an opportunity to file any additional legal proceedings or to resolve the action informally. We are not liable for dishonoring Orders because of insufficient funds in your account due to a hold placed on the account or your funds or resulting from service charges, setoffs, levies, garnishments, lien claims, or other legal process. If we incur any expense, including, internal costs and attorneys’ fees in responding to any legal proceeding relating to you or your account, we may charge such expenses to your account without prior notice. Those expenses may be in addition to the fee we may charge you as disclosed in our Schedule of Fees. If there are insufficient funds in your account, you are liable for the balance. You are liable to us for any loss, costs, or expenses, including reasonable attorneys’ fees, the costs of litigation, and the costs to prepare or respond to legal papers, that we incur as a result of any dispute involving your account. You authorize us to deduct any such loss, costs, or expenses from your account without prior notice. This includes disputes between you and us and situations where we become involved in a dispute between you and an authorized signer or a third party claiming an interest in the account. It also includes situations where you or a third party take action with respect to the account that causes us, in good faith, to seek the advice of counsel, whether or not we actually become involved in the dispute.

25.  Non-transferability: Your shares represented by your account, whether they are owned individually or jointly, are for the use of the owner(s) only. Ownership of your shares and/or your account cannot be transferred except to another Andrews Federal member and then only as permitted by us. Any permitted transfer will be effective only when reflected in our records for the shares and/or account.

26.  Closing of Accounts: We may give notice to you requiring you to withdraw the entire amount on deposit in your account, or any part thereof. Such notice shall also advise you that we reserve the right after the date specified in our notice not to make payment on any Order drawn on your account. After the date specified, we shall not be obligated to make any payment from such account except for the purpose of closing your account. You or we also may close your account at any time and in such case, you may withdraw or we will provide all of the collected funds in the account, less any fees or charges due from you which will be charged against the account. If you are a member of Andrews Federal and all of your accounts are closed, you will cease to be a member. We will not close your account(s) or give you notice to do so if prohibited by law, regulation, or our bylaws.

27.  Abandoned/Dormant Accounts: If you have not had any activity in your account for a period of 12 months, we will consider your account Inactive, and your Base Share Savings account will be subject to an Inactivity fee as described in our Schedule of Fees. If, after 18 months, there continues to be no activity in your account, we will consider your account Dormant; accessing your account once it has entered a Dormant status may require us to take extra precautions in verifying your identity and authority over the account. Account activity is considered as deposits, withdrawals, transfers, payment of Orders, loan payments, and loan advances; payments of dividends or accrual of interest do not count as account activity. Under state law applicable to your account, all funds remaining in an account may be turned over to the custody of the appropriate state after the account has been presumed abandoned because of inactivity (as defined by law) and notice is sent to the member at that member’s last known address. For share certificate accounts the period giving rise to the presumption of abandonment begins after the maturity date of the initial term; for retirement accounts, the period begins after distributions from the account are mandatory. An account will be presumed abandoned if, for the period of time specified by applicable law, no owner has: (a) increased or decreased the amount in the account; (b) presented evidence of the account for the crediting of dividends; (c) written to us about the account, including signing up for new services or asking for address changes; (d) engaged in a credit, share or other deposit transaction with us; or (e) otherwise indicated an interest in the account as evidenced by a memorandum on file with us. You agree that as permitted under applicable law, abandoned accounts may be subject to reasonable service charges as set forth in our Schedule of Fees. You agree that we are relieved of all responsibility if your account balance is turned over to a state as provided by applicable law.

28.  Release of Account Information and Obtaining Information About You: You authorize us to obtain reports about you from credit bureaus and reporting agencies; for example, ChexSystems, and similar organizations for purposes of evaluating your application for membership and other applications for services, to review your accounts to determine whether you continue to meet the terms of the account, and for any other reasons we believe are necessary to protect you or us. We may report information about your account to credit bureaus. Late payments, missed payments, negative balances, fraudulent transactions or other defaults on your account may be reflected in your credit report.

You authorize us to release information from our records regarding you and your account as required or permitted by applicable law, including: when it is necessary for completing transactions with you; to verify the existence and condition of your account for a third party, such as a credit bureau or merchant; to protect against or prevent actual or potential fraud, unauthorized transactions, claims, or other liabilities; in the course of making reports or returns required or permitted by federal or state law, to comply with any government agency, court order, or applicable law and to our supervisory agency; as permitted by applicable state law, including the Maryland Confidential Financial Records Act; as permitted by federal law, including the Right to Financial Privacy Act and the Fair Credit Reporting Act; as described in the Privacy Notice we give you from time to time; and to our affiliates as permitted by law; to any third party who we reasonably believe is conducting an inquiry in accordance with applicable law; and to any party acting with your permission, express or implied. As a member of Andrews Federal, you expressly authorize us to contact your employer and obtain information about you that we need, and you consent to the release of that information to us.

29.  Denial of Services: In order to maintain your full use and access to all of Andrews Federal’s products and services, you must continue to be a “member in good standing.” A “member in good standing” is a member who:

Maintains at least the par share value in his/her base share savings account;

Is not delinquent on any Andrews Federal loan;

Has not had any account closed due to abuse or negligent behavior;

Has not been belligerent or abusive to any duly elected or appointed official or employee when the employee is carrying out their duties, the rules and regulations, the charter, and bylaws of this Credit Union; and

Has not caused a financial loss to the Credit Union.

Any member determined to NOT be a “member in good standing,” at our sole discretion, is subject to a limitation or denial of services, up to and including barring access to our premises or personal contact with our employees. If applicable, you will be notified as to the types of limitations being applied against your account. Regardless of the type of restrictions placed, you will still retain the right to maintain a base share savings account and the rights to attend, participate, and vote at the Credit Union’s annual or special meetings of its members.

Safety is of utmost concern for Andrews Federal – the safety of our premises, our members, employees, volunteers, and vendors. As such, any threat to the safety of any person or premise will not be tolerated. In addition to any actions taken to restrict your account, we reserve the right to take additional measures if we determine in our sole discretion that it is warranted – such as contacting security or law enforcement and pursuing legal actions such as filing a lawsuit or protective order.

30.  Governing Law and Waiver: For accounts opened in New Jersey, this Agreement shall be governed by and construed in accordance with federal law and, to the extent not inconsistent with federal law, the internal laws of New Jersey. For accounts opened in the District of Columbia, this Agreement shall be governed by and construed in accordance with federal law and, to the extent not inconsistent with federal law, the internal laws of the District of Columbia. For accounts opened in Virginia, this Agreement shall be governed by and construed in accordance with federal law and, to the extent not inconsistent with federal law, the internal laws of Virginia. For all other accounts, this agreement shall be governed by and construed in accordance with federal law and, to the extent not inconsistent with federal law, the internal laws of Maryland. No term of this Agreement is waived unless the waiver is in writing signed by both you and us. Our failure to insist upon your strict performance of any term of this Agreement is not a waiver of the term. Mere lapse of time is not a waiver of any breach of this Agreement. Our waiver of any breach does not affect our right to enforce any of our rights later and does not modify this Agreement. If any part of this Agreement or its application to any person or circumstance is declared void, illegal, or unenforceable, the rest of this Agreement is valid and enforceable.

31.  Binding Arbitration and Class Action Waiver: RESOLUTION OF DISPUTES BY ARBITRATION: THIS SECTION CONTAINS IMPORTANT INFORMATION REGARDING YOUR ACCOUNTS AND ALL RELATED SERVICES. IT PROVIDES THAT EITHER YOU OR WE CAN REQUIRE THAT ANY DISPUTES BE RESOLVED BY BINDING ARBITRATION. ARBITRATION REPLACES THE RIGHT TO GO TO COURT, INCLUDING THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION OR SIMILAR PROCEEDING. IN ARBITRATION, THE DISPUTE IS SUBMITTED TO A NEUTRAL PARTY, AN ARBITRATOR, INSTEAD OF A JUDGE OR JURY. ARBITRATION PROCEDURES MAY BE MORE LIMITED THAN RULES APPLICABLE IN COURT.

Agreement to Arbitrate Disputes: Either You or We may elect, without the other’s consent, to require that any dispute between us concerning Your Accounts and the services related to your Accounts be resolved by binding arbitration, except for those disputes specifically excluded below.

This arbitration agreement is entered into pursuant to the Federal Arbitration Act, 9 U.S.C. §§ 1 – 16 (the “FAA”).

Disputes Covered by Arbitration: Claims or disputes between you and us arising out of or relating to your Account(s), transactions involving your Account(s), safe deposit box, and any related service with us are subject to arbitration. Any claims or disputes arising from or relating to this agreement, any prior account agreement between us, or the advertising, the application for, or the approval or establishment of your account are also included. Claims are subject to arbitration, regardless of what theory they are based on or whether they seek legal or equitable remedies. Arbitration applies to any and all such claims or disputes, whether they arose in the past, may currently exist or may arise in the future. All such disputes are referred to in this section as “Claims”.

The only exception to arbitration of Claims is that both you and we have the right to pursue a Claim in a small claims court instead of arbitration, if the Claim is in that court’s jurisdiction and proceeds on an individual basis.

No Class Action or Joinder of Parties: YOU ACKNOWLEDGE THAT YOU AND WE AGREE THAT NO CLASS ACTION, CLASSWIDE ARBITRATION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER PROCEEDING WHERE SOMEONE ACTS IN A REPRESENTATIVE CAPACITY, MAY BE PURSUED IN ANY ARBITRATION OR IN ANY COURT PROCEEDING, REGARDLESS OF WHEN THE CLAIM OR CAUSE OF ACTION AROSE OR ACCRUED, OR WHEN THE ALLEGATIONS OR FACTS UNDERLYING THE CLAIM OR CAUSE OF ACTION OCCURRED. Unless mutually agreed to by you and us, claims of two or more persons may not be joined, consolidated, or otherwise brought together in the same arbitration (unless those persons are joint account holders or beneficiaries on your account and/or related accounts, or parties to a single transaction or related transaction), whether or not the claim may have been assigned.

Right to Reject this Resolution of Disputes by Arbitration provision: You have the right to opt out of this agreement to arbitrate if you tell us within 30 days of the opening of your account or the mailing of this notice, whichever is sooner. To opt out, send us written notice at the following address:

Andrews Federal Credit Union ATTN: Legal Department

P.O. Box 4000

Clinton, MD 20735-8000

Otherwise, this agreement to arbitrate will apply without limitation, regardless of whether 1) your account is closed; 2) you pay us in full any outstanding debt you owe; or 3) you file for bankruptcy.

The Arbitration Proceeding: The arbitration must be filed with one of the following neutral arbitration forums: American Arbitration Association (AAA) or JAMS. That organization will apply its code of procedures in effect at the time the arbitration claim is filed. If there is a conflict between that code and this arbitration provision and/or this agreement, this arbitration provision and this agreement will control. If JAMS or the AAA is unable to handle the claim for any reason, then the matter shall be arbitrated by a neutral arbitrator selected by agreement of the parties (or, if the parties cannot agree, selected by a court in accordance with the FAA).

Costs: The party initiating the arbitration shall pay the initial filing fee. If You file the arbitration and an award is rendered in Your favor, We will reimburse You for Your filing fee. If there is a hearing, We will pay the fees and costs of the arbitration for the first day of that hearing. All other fees and costs will be allocated in accordance with the rules of the arbitration forum. However, We will advance or reimburse filing and other fees if the arbitrator rules that You cannot afford to pay them or finds other good cause for requiring Us to do so, or if you ask us in writing and we determine there is good reason for doing so. Each party shall bear the expense of their respective attorneys, experts, and witnesses and other expenses, regardless of who prevails, but a party may recover any or all costs and expenses from another party if the arbitrator, applying applicable law, so determines.

Right to Resort to Provisional Remedies Preserved: Nothing herein shall be deemed to limit or constrain our right to resort to self-help remedies, such as the right of set-off or the right to restrain funds in an account, to interplead funds in the event of a dispute, to exercise any security interest or lien we may hold in property, or to comply with legal process, or to obtain provisional remedies such as injunctive relief, attachment, or garnishment by a court having appropriate jurisdiction; provided, however, that you or we may elect to arbitrate any dispute related to such provisional remedies.

Severability, Survival: These arbitration provisions shall survive (a) termination or changes to Your accounts or any related services; (b) the bankruptcy of any party; and (c) the transfer or assignment of your Accounts or any related services. If any portion of this Resolution of Disputes by Arbitration provision is deemed invalid or unenforceable, the remainder of this Resolution of Disputes by Arbitration provision shall remain in force. No portion of this Resolution of Disputes by Arbitration provision may be amended, severed, or waived absent a written agreement between You and Us.

Applicability: Arbitration will not apply to Your Account as long as You are an active duty Service Member.

32.  Additional Requirements from Andrews Federal’s Bylaws: To become a member, a person must submit an application, have that application for membership approved for admittance into Andrews Federal and complete payment for one share in Andrews Federal. A member whose share balance is reduced below the par value of one share has six months to increase the balance to at least the par value of one share. Failure to do so can result in the termination of that person’s Andrews Federal membership and any remaining balance in the account may be absorbed by charges. No member may withdraw shareholdings that are pledged as required security on loans without the written approval of the loan officer, except to the extent shares exceed the member’s total primary and contingent liability to Andrews Federal. No member or authorized signer may withdraw any shareholdings below the amount of the primary or contingent liability to Andrews Federal without the written approval of a loan officer if that member is delinquent as a borrower, or if the borrowers for whom the member is a co-maker, endorser, or guarantor are delinquent. At present, the par value of one regular share in Andrews Federal is $5.00. The dividend period for your account depends on the type of account you have. Please refer to our Truth-In-Savings Disclosures.

B.  SUBSTITUTE CHECKS AND YOUR RIGHTS

IMPORTANT INFORMATION ABOUT YOUR CHECKING ACCOUNT

To make check processing faster, federal law permits financial institutions to replace original checks with “substitute checks”. These checks are similar in size to original checks with slightly reduced image of the front and back of the original check. The front of the substitute check states: “This is a legal copy of your check”. You can use it the same way you would use the original check. You may use a substitute check as proof of payment just like the original check. Some or all of the checks that you receive back from us may be substitute checks. This notice describes rights you have when you receive substitute checks from us. The rights in this notice do not apply to original checks or to electronic debit on your account. However, you have rights under other law with respect to those transactions.

What are your rights regarding substitute checks?

In certain cases  , federal law provides a special procedure that allows you to request a refund for losses you suffer if a substitute check is posted to your account (for example, if you think that we withdrew the wrong amount from your account or that we withdrew money from your account more than once for the same check. The losses you may attempt to recover under this procedure may include the amount that was withdrawn from your account and fees that were charged as a result of the withdrawal (for example, bounced check fees).

The amount of your refund under this procedure is limited to the amount of your loss or the amount of the substitute check, whichever is less. You are also entitled to dividends on the amount of your refund if your account is a dividend bearing account. If your loss exceeds the amount of the substitute check, you may be able to recover additional amounts under other law. If you use this procedure, you may receive up to $2,500 of your refund (plus dividends if your account earns dividends) within 10 business days after we received your claim and the remainder of your refund (plus dividends if your account earns dividends) not later than 45 calendar days after we received your claim.

We may reverse the refund (including dividends on the refund) if we later are able to demonstrate that the substitute check was correctly posted to your account.

How do you make a claim for a refund?

If you believe that you have suffered a loss relating to a substitute check that you received and that was posted against your account, please contact us at:

Andrews Federal Credit Union Attn: Support Services

P.O. Box 4000

Clinton, MD 20735-8000

You must contact us within 60 calendar days of the date that we mailed the substitute check in question or the account statement showing the substitute check was posted to your account. We will extend this time period if you were not able to make a timely claim because of extraordinary circumstances.

Your claim must include:

A description of why you have suffered a loss (for example, you think the amount withdrawn was incorrect).

An estimate of the amount of your loss.

An explanation of why the substitute check you received is insufficient to confirm that you suffered a loss.

A copy of the substitute check and/or the following information to help us identify the substitute checks: the check number, the name of the person to whom you wrote the check and the amount of the check.

C.  ELECTRONIC FUNDS TRANSFER AGREEMENT AND DISCLOSURE

This disclosure and agreement (EFT Agreement) defines your responsibilities and our responsibilities with respect to certain electronic funds transactions. Electronic funds transactions are movements of funds originated other than by deposit/withdrawal slips or checks. In other words, a movement of funds that does not use a paper document.

As used throughout this EFT Agreement, the terms “you” and “your” mean each person who applies for a Card, Online or Mobile Banking access, or the Automated Phone Service and all account owners if the accounts are joint accounts, held jointly and severally. The terms “we,” “our,” “us,” and “Andrews Federal” refer to Andrews Federal Credit Union. The word “Card” means the Visa^® Debit Card (Check Card) or ATM access device issued to you by us, which permits you to conduct Transactions at automated teller machines (ATMs) owned and operated by us; at automated teller machines and point of sale (POS) terminals that are part of a network that accepts our Card; and at any place that honors Visa^® cards for Transactions. The word “PIN” means your Personal Identification Number for your Card and the word “AC” means your Access Code (username/password) for Digital Banking Services (“Digital Banking” includes our suite of electronic banking services, including Online Banking, Mobile Banking, and Bill Pay) or your login credentials for the Automated Phone Service (Phone Service). The word “PIN/AC” refers to your PIN and/or AC, both individually and collectively. The words “account” and “accounts” mean those Andrews Federal share draft checking and share savings accounts that you may access with a Card, Digital Banking Services, or the Phone Service. The word “Transaction” means an electronic funds transaction. These Transactions are performed through the use of ATMs, POS terminals, Digital Banking Services, the Automated Phone Service, the Automated Clearing House (ACH) system, and by other electronic means.

You understand that the agreements and rules and regulations applicable to your accounts remain in effect and continue to be applicable, except as specifically modified by this EFT Agreement. In addition, if you have signed another agreement with us governing specific types of Transactions, that other agreement will control if there is a conflict between that agreement and this EFT Agreement. By requesting, receiving, signing, and/or authorizing another person to use your Card and/or your PIN/AC or by using your Card and/or your PIN/AC to conduct Transactions, you agree to the terms of this EFT Agreement:

1)  Card Ownership and Use: The Card allows you to make Transactions from your accounts. The Visa^® Debit Card (Check Card) permits Transactions at ATMs, merchant POS terminals, and any place that honors Visa^® cards. Check Cards are debit cards that allow you to access the available funds in your account, within the daily limitations described in 18(h), to purchase goods and services and to receive cash advances from your checking account. Check Cards are NOT credit cards.

You acknowledge that any Card issued by us is our property, and that it may be revoked without notice to you and must be surrendered promptly upon request. Your Card may be used for lawful transactions only. You agree that use of your Card for illegal transactions (including, but not limited to, unlawful internet gambling) will be deemed a default and/or breach of this EFT Agreement and may result in the termination of this EFT Agreement. If you use your Account for illegal transactions, you waive any right to sue us for such illegal transactions or any activity directly or indirectly related to it. Additionally, you agree to indemnify and hold us harmless from any suits or other legal action or liability, directly or indirectly, relating from such illegal transactions.

The presentation of your Card, and if required, the input of your correct PIN, constitutes your authorization to us to make Transactions, which are subject to the provisions of the EFT Agreement applicable to your account. The use of the Card will constitute an immediate withdrawal from and/or demand upon your checking account, whether or not you have signed any sales authorization slip and even though the transaction may not actually be posted to your checking account until a later date.

2)  Digital Banking Services, Automated Phone Services and AC Choice

(a)  Digital Banking Services and AC Choice: Digital Banking, which includes online banking, mobile banking, and online bill pay, requires entry of your AC and account number to conduct Transactions as described in 19(e). Upon your enrollment in Digital Banking and your first access to the Services, you are responsible for establishing a Username and Password (collectively, your AC) unique to you and that only you will know. We will have no record of your new AC. While you may (and should) have separate ACs between the Digital Banking Services and the Automated Phone Service, you will only have one AC per Service (i.e. the AC will be the same for each person who has access to the Account via the Service, and a change in the AC by any one of you will change the AC for all of you). You agree that use of your account number and AC shall constitute sufficient verification of your identity to us as well as your authorization to us to make Transactions.

The types of Transactions that you may make using Digital Banking Services and any limitations are described in 19(e) and they are binding on you, even if the Electronic Funds Transfer Disclosures do not otherwise apply to you. All Digital Banking Service Transactions, unless otherwise noted for you in the Service, will be posted to your Account(s) as of the time you request it and receive confirmation of such Transaction.

Check deposits made through the Digital Banking Services, such as through our Mobile Deposit, are subject to the terms of our Digital Banking Agreement.

(b)  Automated Phone Service and AC Choice: Automated Phone Service is an electronic voice-response system. You may access it through a touch-tone telephone and enter your AC and account number(s) to conduct Transactions as described in 19(e). After your first access to the Phone Service with your initial AC, you are responsible for choosing a new AC and we will have no record of that new AC. The AC will be the same for each person who has access to the account and a change in the AC by any one of you will change the AC for all of you. You agree that use of your account number and AC shall constitute sufficient verification of your identity to us as well as your authorization to us to make Transactions.

The types of Transactions that you may make using the Phone Service and any limitations are described in 19(e) and they are binding on you, even if the Electronic Funds Transfer Disclosures do not otherwise apply to you. All Automated Phone Service Transactions, unless otherwise noted for you in the Service, will be posted to your Account(s) as of the time you request it and receive confirmation of such Transaction.

For information on the posting of ATM Deposit Transactions, see Andrews Federal’s Funds Availability Disclosure.

3)  Your Agreements: You agree not to make Transactions that would overdraw any account. If, by mistake, you are permitted to make a Transaction that you should not have been allowed to make, we may charge the amount involved to a valid account or otherwise hold you liable. You agree to follow the instructions posted for use of the ATMs and POS terminals accessible by your Card. You agree to follow the instructions we provide to you in connection with the Automated Phone Service. These instructions will be considered part of the EFT Agreement. When a PIN/AC is required, you cannot make Transactions without the entry of your correct PIN/AC. Entries of an incorrect PIN at an ATM may result in your Card being retained by the ATM. You must then contact us to order a replacement card.

4)  PIN/AC and Card Protection: You will hold your PIN/AC in strict confidence. You will not write your PIN on your Card, or on any paper you carry with the Card or on any paper with your Account number(s). You will not write your AC(s) on any paper with your Account number(s). This invites misuse of your Card and Account(s) if these items are lost or stolen. You should protect your PIN/AC and your Card as you would cash, credit cards or checks – your PIN/AC and/or your Card are the “keys” with which someone can access your Accounts.

5)  Overdraft Services: Your Check Card Transactions (one-time purchases) will not be covered under the credit union’s overdraft protection program (Privilege Pay) or other optional overdraft protection services unless you have authorized us to provide this coverage. Transactions made with your Check Card will not be authorized if there are insufficient funds available in your account at the time the transaction request is received if you have not “Opted In” to overdraft protection services coverage. The Credit Union does not offer overdraft coverage of ATM transactions. Before deciding whether to opt in for this coverage, you should read our Privilege Pay disclosure in conjunction with these Terms and Conditions.

6)  NSF Fees: You understand and agree that a merchant or other entity may make multiple attempts to re-submit a returned unpaid item for payment.  Consequently, because we may charge a service fee for an NSF item each time it is  presented, we may charge you more than one service fee for any given item (e.g., checks, electronic fund transfers and payments that you initiate through the Credit Union’s Digital Banking or Bill Payment services). Therefore, multiple  fees may be charged to you as a result of a returned item and resubmission regardless of the number of times an item is submitted or resubmitted to us for payment, and regardless of whether we pay the item or return, reverse, or decline to pay the item. When we charge a fee for NSF items, the charge reduces the available balance in your account and may put your account into (or further into) overdraft.

7)  Loss or Theft: You will notify us immediately of the loss or theft of your Card and/or PIN/AC. You must contact us to request a replacement card. If you recover your Card or PIN/AC after you have notified us, you will not use the recovered Card or PIN/AC and will instead only use the replacements issued.

8)  Verification: Visa^® purchase receipts, and ATM or POS terminal receipts issued by an ATM or merchant POS terminal not owned by us, are binding on us only after verification by us.

9)  Responsibility: You are responsible for all Transactions made by anyone on your account(s) with your AC through Automated Phone Service or with your PIN and/or Card, including unauthorized Transactions, subject to the limitations of applicable law. Legal limitations on your liability for unauthorized transactions, if applicable, are summarized in this document. We have no obligation to monitor the use of your Card or PIN/AC or to notify you if unusual activity occurs.

Also, Andrews Federal is not liable for any claims by you against a merchant arising from the purchase of goods or services with your Card. If this Card replaces an existing access device, you agree to destroy that access device immediately upon receipt of your new Card and PIN, if applicable.

10)  Deposits: All deposits will be credited to your accounts provisionally, subject to our verification. Funds from deposits may not be available for immediate withdrawal. (Please refer to Andrews Federal’s “Funds Availability Policy”, or for Mobile Deposits, the Digital Banking Agreement for details). You agree that our verifications of deposit will be final.

11)  Authorized Transactions: You agree to hold us harmless for any and all Transactions by any person you authorize, either expressly or through your actions on your account. You accept responsibility for all Transactions made by an authorized person less than 18 years of age.

12)  Liability: We will not be liable for your inability to make Transactions or retrieve your Card, except as otherwise provided. We will not be liable for failure to honor a Card due to improper use or retrieval of the Card by an ATM. You will never use a damaged or expired Card and you will contact us for a replacement Card and PIN if your Card is damaged or expired.

13)  Termination and Amendment: We may terminate your right to make Transactions or cancel this EFT Agreement at any time. We may give notice of termination or cancellation, but we are not obligated to do so. Your Card and/or PIN/ AC may not be used after we terminate it, or after your account(s) are closed. You may terminate or cancel the use of your PIN/AC, Card, Digital Banking Services and/or the Automated Phone Service by giving us written notice. Your written notice of termination will become effective no later than the end of the first business day following our receipt of your notice. Termination by one account owner terminates the PIN and Card device only for that owner; termination by one account owner terminates the AC, Digital Banking Services and Automated Phone Service for all account owners. Termination will not affect any liability incurred by you prior to termination. We may change this EFT Agreement at any time by mailing a copy of the changes to your most recent account statement address. Unless we are required to give you advance notice by law, changes are effective on the date changes are mailed. Use of your Card and/or PIN/AC after the effective date of the change will acknowledge your acceptance of that change.

14)  System Malfunction: You will not attempt to make a Transaction when the Automated Phone Service, Digital Banking Services or an ATM or POS terminal informs you (or other circumstances give you reason to believe) that the respective system is closed or is not operating properly due to a technical malfunction or is unable to initiate the Transaction you desire.

15)  Foreign Transactions: Visa^® converts any Transaction made to the Card (purchase, credit, cash disbursement, ATM, or reversals) in foreign countries or foreign currency to U.S. dollars. The currency conversion procedure that Visa^® International uses multiplies the foreign currency transaction by an exchange rate to convert it into a U.S. dollar amount. The exchange rate between the Transaction currency and the billing currency used for processing international transactions is a rate selected by Visa^® from the range of rates available in wholesale currency markets for the applicable central processing date, which rate may vary from the rate Visa^® receives, or the government mandated rate in effect for the applicable central processing date, increased by one percent. The exchange rate is subject to change by Visa^®. The date the exchange rate is applied is the day before the date the Transaction is processed. This means that the exchange rate applied to your foreign Transaction may differ from the rate in effect on the date of your Transaction.

16)  Collection Expenses: If we have to file a lawsuit to collect what you owe us, you will pay our reasonable expenses, including attorneys’ fees.

17)  Servicing and Collection Contacts: You agree that we may try to contact you in writing, by e-mail, or using prerecorded /artificial voice messages, text messages, and automatic telephone dialing systems, as the law allows. You also agree that we may try to contact you in these and other ways at any address or telephone number you provide us, even if the telephone number is a cell phone number or the contact results in a charge to you. Such contact may include contact from companies working on our behalf to service your accounts.

18)  EFT Agreement Controls: Both you and we will be bound by this EFT Agreement. If there is a conflict between the EFT Agreement and something said by our employees, you agree that this EFT Agreement controls. For accounts opened in New Jersey, this EFT Agreement is governed by federal law and, to the extent not inconsistent with federal law, the internal laws of New Jersey. For accounts opened in the District of Columbia, this EFT Agreement is governed by federal law and, to the extent not inconsistent with federal law, the internal laws of the District of Columbia. For accounts opened in Virginia, this EFT Agreement is governed by federal law and, to the extent not inconsistent with federal law, the internal laws of Virginia. For all other accounts, this Agreement is governed by federal law and, to  the extent not inconsistent with federal law, the internal laws of Maryland.

19)  Electronic Funds Transfer Disclosures: Unless specifically provided otherwise in the next sentence, the disclosures of this paragraph 19, and the rights and obligations contained therein, apply only to “Regulation E Transactions,” which are Transactions governed by the Federal Electronic Funds Transfer Act and the Consumer Financial Protection Bureau’s Regulation E (Part 1005), made by a natural person whose accounts were established for personal, family or household purposes. Paragraphs 19 (b), (c), (d), (e), (f), (g), (h), (n) and (p) apply to all users.

(a)  Member Liability: Notify us AT ONCE if you believe that your Card and/or PIN/AC has been lost or stolen or if you believe that an electronic fund transfer has been made without your permission using information from your check. Telephoning us is the best way of keeping your possible losses down. You could lose all the money in your Account (plus your maximum overdraft line of credit and/or Privilege Pay limit). If a transaction was made with your Card or Card number without your permission and was a Visa^® transaction, you will have no liability for the transaction unless you were negligent or fraudulent in the handling of your account or Card or PIN/AC. For all other EFT Transactions, if you were negligent in the handling of your account or Card or Access Code, your liability for an unauthorized transaction is determined as follows: If you tell us within 2 business days of the loss/theft, you can lose no more than $50 if someone used your Card and/or PIN/AC without your permission. If you do NOT tell us within 2 business days after you learn of the loss or theft of your Card and/or PIN/AC, and we can prove we could have stopped someone from using your Card and/or PIN/AC without your permission if you had told us, you could lose as much as $500.

Also, if your statement shows transfers that you did not make, including those made by Card, PIN/AC or other means, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the statement was mailed to you. You may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time.

If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.

Notice of lost or stolen Cards and/or PINs/ACs, or unauthorized Transactions, is considered given to us whether notice is given in person, by telephone, or in writing. If you notify us in writing, notice is considered to be given at the time you place the notice in the mail, or when you deliver the notice for transmission to us by any other reasonable means of delivery. For your protection, we require that all verbal notices be followed up in writing.

(b)  Address and Telephone Number: If you believe your Check Card and/or PIN/AC has been lost or stolen, call 800.449.7728. You may call this number 24 hours a day, 7 days per week. If you believe your ATM Card and/or PIN/ AC has been lost or stolen, or if you believe that someone has transferred or may transfer money from your Account without your permission, call us at 301.702.5500, or 800.487.5500 or outside the U.S. 00800.487.56267. You may call this number 24 hours a day, 7 days a week.

You may also write to us at the following address:

Andrews Federal Credit Union Attn: Card Support Services

P.O. Box 4000

Clinton, MD 20735-8000

In all cases, an unauthorized Regulation E Transaction must be reported using the procedures outlined in Paragraph 19(q).

You should also call the number or write to the address listed above if you believe a transfer has been made using the information from your check without your permission.

(c)  Business Day Disclosure: Our business days are Monday through Friday between 8:00 AM and 7:00 PM (EST). Holidays are not considered business days.

(d)  Card Account Access: You may use your ATM Card or Check Card to:

Withdraw cash from your Andrews Federal checking and savings accounts at ATMs;

Transfer funds between your Andrews Federal checking and savings accounts at ATMs;

Make balance inquiries on your Andrews Federal checking and savings accounts at ATMs;

Make deposits to your Andrews Federal checking and savings accounts at designated Andrews Federal ATMs;

Make payments to certain Andrews Federal loan accounts at Andrews Federal ATMs;

Pay for purchases at POS terminals where our Card is accepted, by entering your Card and PIN (POS Purchases). As part of the purchase, you may be able to get cash back depending on the policies of the provider of the goods or services.

In addition, you may also use your Visa^® CHECK CARD to:

Pay for purchases directly from your Andrews Federal checking account wherever you see the Visa^® symbol displayed (Visa^® Purchases, i.e. one time Check Card purchases);

Withdraw cash from your Andrews Federal checking account, via a cash advance from a participating Visa^® financial institution.

Make purchases online via a computer or mobile device.

Pay bills and other recurring debits.

Your Check Card CANNOT be used for any illegal transactions to include illegal internet gambling. Your Check Card CANNOT be used for Visa^® Purchases until you confirm that you have received the Card and request that it be activated, by calling 800.527.7728. For outside the US, call collect 727.540.9434. Furthermore, your Check Card cannot be used for ATM Transactions or POS Purchases until you receive your new PIN.

(e)  Automated Phone and Digital Banking Services Account Access and Limitations: You may use your AC and Account number(s) to:

Transfer funds between your Andrews Federal checking and savings accounts;

Make balance inquiries on your Andrews Federal checking and savings accounts;

Make deposits and withdrawal inquires on your Andrews Federal checking and savings accounts;

Make payments to certain Andrews Federal loan accounts;

Make balance and transaction inquiries on certain Andrews Federal loan accounts;

Make a request that a stop payment be placed on a check you have written, which request will be effective for only six months;

Make withdrawals from your Andrews Federal checking and savings accounts by requesting a check be mailed to the address to which account statements are mailed;

Make payments to third parties via check withdrawals or electronic payments via Bill pay (Digital Banking Services only);

View year to date dividend, loan interest, and other tax related account information (Digital Banking Services only);

Change your account address, email address, or phone numbers (Digital Banking Services only);

Transfer funds to/from your Andrews account to/from your outside bank account (Digital Banking Services only);

Request Euro Bill Payment transfers (Digital Banking Services only);

Make check deposits using Mobile Deposit (Digital Banking Services only);

Except as provided in the next sentence, you may make any number of Transactions between your accounts or from your accounts through the Automated Phone or Digital Banking Services as long as you stay within the collected funds for the account. Andrews Federal, in accordance with Federal Reserve Board Regulation D, permits six (6) total telephone, online or preauthorized transfers (which includes automatic transfers to cover check overdrafts) per month from any share savings account. There are no such limits on transfers from a share draft checking account. For security reasons, there may be other limits on the number or dollar amount of Transactions you may make through the Automated Phone or Digital Banking Services.

(f)  Electronic Check Conversion: You may authorize a merchant or other payee to make a one-time electronic payment from your Account using information from your check to pay for purchases or pay bills.

(g)  Charges and Fees: Transactions are subject to charges as indicated in the current Schedule of Fees, a copy of which was provided when you opened your account and which is available at any time at andrewsfcu.org. When you use an ATM not owned by us, you may be charged a fee by the ATM operator or any network used (and you may be charged a fee for a balance inquiry even if you do not complete a fund transfer).

(h)  Limitations on Frequency and Dollar Amounts of Transactions: There are limitations on the dollar amounts of Transactions that you may make with your Card per processing cycle (approximately daily) per Card account number.

For cash withdrawals at ATMs, the limit is the lesser of your available account or $500 ($200 for Youth Accounts).

For purchases, including cash back at POS terminals (if available), the limit depends on whether or not you are required to enter your PIN to complete the Transaction. For POS purchases where your PIN is required, the limit is the lesser of your available account balance or $1,000 ($200 for Youth Accounts).

If your Transaction is being processed as a Visa^® Purchase, without the entry of a PIN, the Transaction limit is the lesser of your available Share Draft account balance or $3,000 ($400 for Youth Accounts). Visa^® Purchase transactions are limited to 25 per business day.

Some merchants may allow cash back on a POS transaction requiring a PIN. Your limit for Transactions is the lesser of your account balance or $1,000 ($200 for Youth Accounts).

For cash withdrawals at ATMs that do not dispense US Dollars, the limitations described in this schedule will be in US Dollar equivalents.

(i)  Periodic Statements: You will get a monthly account statement unless there are no Transactions in a particular month. In any case, you will get a statement at least annually.

(j)  Receipts: You can get a receipt for each Transaction to or from your account that was made at an ATM. You can get a receipt for each purchase of goods or services from your checking account that was made at a POS terminal. You can get the receipt for a Transaction processed as a Visa^® Purchase when the Transaction is made. You agree that we will not return, with your account statement, the original, copy, or facsimile of any sales draft or cash withdrawal slip originated by you through the use of your Check Card.

(k)  Preauthorized Deposit Verification: If you have arranged to have direct deposits made to your account at least once every 60 days from the same person or company, you may or may not receive proof of the payment from the person or company making the payment. If such person or company normally gives you notice of payment, you will not receive any other notice from us. If the person or company does not give such notice, you can call us at the telephone number listed in the section of this EFT Agreement dealing with reporting a lost PIN/TAC or the number appearing on the periodic statement under “Direct Inquiries To” in order to find out whether or not the deposit was made. You may also review your transaction history in Online Banking to determine if the deposit was made.

(l)  Stop Payments of Preauthorized Payments: You may stop payments or transfers to persons or companies other than us. Payments to us are governed by the terms of the automatic payment authorization form and not this EFT Agreement. If you have authorized us in advance to make regular payments out of your account to other persons or companies, you can stop any of these payments. You must call us at the telephone number listed in the section of this EFT Agreement dealing with reporting a lost PIN/TAC or write us at the address listed in that section in time for us to receive your request 3 business days or more before the payment is scheduled to be made. The charge for each stop payment order you give us is listed in our Schedule of Fees. If you wish to stop all future payments to another person or company, we will do so upon notice from you as provided in this section, but you must also revoke your authorization to that other person or company to take payments out of your account and you must send us a copy. If you do not give us a copy of your revocation notice within 14 days of your initial request to us, we may honor subsequent debits from the person or company against your account. If you order us to stop one of these payments 3 business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.

(m)  Notice of Varying Amount of Preauthorized Payments: If preauthorized payments to persons or companies vary in amount, the person or company you are going to pay will tell you 10 days before each payment when it will be scheduled and how much it will be. You may choose instead with the person or company receiving the payment that you will get this notice only when the payment would differ by more than a certain amount from a previous payment, or when the amount would fall outside certain limits that you set.

(n)  Information Updating Service and Authorizations: If you have authorized a merchant to bill charges to your Card on a recurring basis, it is your responsibility to notify the merchant in the event your Card is replaced, your account information (such as Card number or expiration date) changes, or your account is closed. However, if your Card is replaced or your Account information changes, you authorize us, without obligation on our part, to provide the updated account information to the merchant in order to permit the merchant to bill recurring charges to your Card. You authorize us to apply such recurring charges to your Card until you notify us that you have revoked authorization for the charges to your Card.

Your Card is automatically enrolled in an information updating service. Through this service, your updated account information (such as Card number or expiration date) may be shared with participating merchants to facilitate continued recurring charges. Updates are not guaranteed before your next payment to a merchant is due. You are responsible for making direct payment until recurring charges resume. To revoke your authorization allowing us to provide updated account information to a merchant, please contact us.

(o)  Preauthorized Charges: We may suspend preauthorized recurring charges with merchants if, for example, your Card is lost or stolen. You default, or we change your account for any reason. If preauthorized recurring charges are suspended, you are responsible for making direct payment for such charges until you contact the merchant to reinstate recurring charges.

(p)  No Stop Payment on Card Transactions. You do not have the right to stop payment on any sales draft or cash withdrawal slip originated by the use of your Card; the use of your Card to make purchases or obtain cash results in an immediate debit of funds against your account.

(q)  Our Liability. If we do not complete a Transaction to or from your account in time, or in the correct amount according to this EFT Agreement, we will be liable for your losses or damages. However, there are some exceptions. For instance, we will NOT be liable for:

If, through no fault of ours, you do not have enough money in your account to make the Transaction;

If the Transaction would go over the credit limit on your overdraft line of credit;

If the ATM where you are making the Transaction does not have enough cash;

If the ATM, POS terminal or Automated Phone Service was not working properly and you knew about the breakdown when you started the Transaction;

If circumstances beyond our control (such as fire or flood) prevent the Transaction, despite reasonable precautions that we have taken;

If you have not properly followed instructions for operation of the ATM, POS terminal or Automated Phone Service;

If the funds in your account are subject to legal process or similar encumbrance;

If the Transaction would exceed one of the established limits contained in this EFT Agreement or in Andrews Federal’s Terms and Conditions disclosure or other account disclosures that have been provided to you.

(r)  Account Information. We will disclose information to third parties about your account or the Transactions that you make as follows:

When it is necessary for completing Transactions;

To verify the existence and condition of your account for a third party, such as a credit bureau or merchant;

In the course of making reports or returns required by federal or state law, to comply with any government agency, court order, or applicable law and to our supervisory agency;

As permitted by applicable state law, including the Maryland Confidential Financial Records Act;

As permitted by federal law, including the Right to Financial Privacy Act and the Fair Credit Reporting Act;

As described in the Privacy Notice we give you from time to time;

To our affiliates; and

When you authorize us to do so.

(s)  In Case of Errors or Questions about Your Electronic Transfers.

Telephone us at 301.702.5500 or 800.487.5500 or write to us at:

Andrews Federal Credit Union Attn: Card Support Services

P.O. Box 4000

Clinton, MD 20735-8000

As soon as you can, if you think your statement or receipt is wrong, or if you need more information about a Transaction listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

Tell us your name and account number;

Describe the error or the Transaction you are unsure about, and explain as clearly as you can why you need more information;

Tell us the dollar amount of the suspected error.

If you notify us orally, we may require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days after we hear from you and we will promptly correct any errors. However, if we need more time, we may take up to 45 days to investigate your complaint or questions. If we decide to do this, we will provisionally credit your account, for the disputed amount, within 10 business days after hearing from you so that you will have use of the money during the time that it takes us to complete our investigation. If we ask you to put your complaint or question in writing, and we do not receive it within 10 business days, we may choose not to provisionally credit your account.

For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. We will tell you the results within three business days of completing our investigation. If we decide that there was no error, we will send you a written explanation. If provisional credit was given but no error was found, we will debit the provisional amount from your account or will otherwise hold you liable for repayment. You may ask for copies of the documents that we used in our investigation.

(t)  Use of ATMs and Night Deposit Facilities.

When using ATMs, you should:

Be aware of your surroundings when using an ATM, particularly during the hours of darkness;

Be accompanied by another person when using an ATM during the hours of darkness;

Review the machine before inserting or swiping your card to determine if it is in working order and to identify if any machine components (like the card swipe) have been tampered with;

Refrain from displaying cash. Place cash in a pocket or purse as soon as the Transaction is completed, and count cash in the safety of a locked enclosure such as a car or home;

Use another ATM or return at a later time if anything suspicious is noticed;

Cancel a transaction, place the access device in a pocket, and leave if anything suspicious is noticed when using an ATM; and

Immediately report all crimes to us or to the operator of the ATM and to local law enforcement officials.

Similar precautions should be followed when using a night deposit facility.

Updated 7/2022; Reviewed 3/2024

Click here for a printer-friendly PDF version.

Current dividend rates and corresponding yields for all products are available on our website, www.andrewsfcu.org. You may also obtain current rate information by calling us at 800.487.5500 (U.S.) or 0800.487.56267 (outside U.S.).

GENERAL DEFINITIONS

In this disclosure the words “you” and “your(s)” mean everyone that signs any Signature Card or is authorized to make Transactions regarding your account(s) as provided herein or by governing law, including any account service(s). “Credit Union,” “We,” “Us,” or “Our” means Andrews Federal the Credit Union providing this Disclosure, to you. The terms listed in this disclosure apply to each savings account type as listed below and described herein and are available on consumer accounts used primarily for household and personal uses (not commercial accounts).

We reserve the right to stop offering any of the products as listed in this disclosure; please refer to our website to determine what share products we are currently offering. If we choose to discontinue a product, it will no longer be available to open. If you have an open account that we have chosen to discontinue, we will continue to honor the terms of that account, unless we otherwise notify you as required by law.

BASE SHARE SAVINGS ACCOUNT

Dividends: This is a variable rate account. The disclosed dividend rate and corresponding annual percentage yield may change at our sole discretion, at any time, and without notice.

Accrual of Dividends: Dividends begin to accrue on the business day that cash or non-cash items (for example, checks) are deposited. Dividends are calculated by the average daily balance method, which applies a periodic rate to the average daily balance in the account for the period (quarter). The average daily balance is calculated by adding the balance in the account for each day of the period and dividing that figure by the number of days in the period. We then apply the dividend rate shown on the current rate schedule as being applicable to the average daily balance in the account to the entire average daily balance to determine the amount of dividends you have earned.

Minimum Balance to Earn: You must maintain a minimum average daily balance of $100.00 in your account to obtain the dividend rate and corresponding annual percentage yield disclosed.

Minimum to Open and/or Maintain: The minimum amount to open and maintain this account is the purchase of a $5.00 (par value) share in the Credit Union. Additional deposits may be made in any amount and at any time.

Compounding and Crediting: Dividends are credited and compounded quarterly. For this account, the dividend period is quarterly; for example, the beginning date of the first dividend period of the calendar year is January 1 and the ending date of such dividend period is March 31. All other dividend periods follow this same pattern of dates. The dividend declaration date is the last day of the dividend period, and for the example above, is March 31. Dividends are based on our current income and available earnings, after required transfer to reserves, at the end of each dividend period and, thus, cannot be guaranteed. Federal regulations prohibit payment of dividends in excess of available earnings.

Transaction Limitations: We reserve the right to impose limits on the type, dollar amount, and/or frequency of withdrawals and transfers that may be made from this account. If we do impose such a limit, we will indicate as such limit(s) within this disclosure and/or at the time of your requested withdrawal or transfer. We have no duty to honor withdrawals or transfers beyond any limits we may impose. If, within our sole discretion, we honor withdrawals or transfers that are beyond any imposed limits, we may also impose excess transaction fees as described in our Schedule of Fees. Notwithstanding any other provision, we may at any time require you to give written notice of an intention to withdraw or transfer funds from your account not less than seven (7) days and up to sixty (60) days prior to withdrawal.

Refer to Andrews Federal’s Schedule of Fees and Terms and Conditions disclosure for additional account terms and conditions.

The terms apply to the: High Yield Savings Account

Dividends: This is a fixed rate account. The disclosed dividend rate and the corresponding annual percentage yield may change at our sole discretion at any time, and without notice.

Accrual of Dividends: Dividends begin to accrue on the business day that cash or non-cash items (for example, checks) are deposited. Dividends are calculated by the average daily balance method, which applies a periodic rate to the average daily balance in the account for the period (quarter). The average daily balance is calculated by adding the balance in the account for each day of the period and dividing that figure by the number of days in the period. 

This tiered rate account pays stated dividend rates corresponding to the applicable account balance tier, on the applicable average daily balance for the account tier. 

Minimum Balance to Earn: There is no minimum average daily balance to earn dividends.

Minimum to Open/and or Maintain: There is no minimum to open or maintain this account. Additional deposits may be made in any amount at any time. However, there is a maximum balance limit of $250,000. 

Compounding and Crediting: Dividends are credited and compounded monthly. For this account, the dividend period is monthly, for example, the beginning date of the first dividend period of the calendar year is January 1 and the ending date of such dividend period is January 31. All other dividend periods follow this same pattern of dates. The dividend declaration date is the last day of the dividend period, and for the example above, is January 31. Dividends are based on our current income and available earnings, after required transfer to reserves, at the end of each dividend period and, thus, cannot be guaranteed. Federal regulations prohibit payment of dividends in excess of available earnings.

Transaction Limitations: We reserve the right to impose limits on the type, dollar amount, and/or frequency of withdrawals and transfers that may be made from this account. If we do impose such a limit, we will indicate as such limit(s) within this disclosure and/or at the time of your requested withdrawal or transfer. We have no duty to honor withdrawals or transfers beyond any limits we may impose. If, within our sole discretion, we honor withdrawals or transfers beyond any imposed limits, we may also impose excess transaction fees as described in our Schedule of Fees. Notwithstanding any other provision, we may at any time require you to give written notice of an intention to withdraw or transfer funds from your account not less than seven (7) days and up to sixty (60) days prior to withdrawal.

Refer to Andrews Federal’s Schedule of Fees and Terms and Condition disclosure for additional account terms and conditions.

The following terms apply to the: Online Savings Account

Dividends: This is a tiered, variable rate account. The disclosed dividend rates and the corresponding prospective annual percentage yields may change at our sole discretion, at any time, and without notice.

This account requires enrollment in our Digital Banking services to be eligible to open, and is only available to be opened online. This account is not available to be opened at any of our branch locations or by mail. Only one Online Savings account may be opened per membership.

Accrual of Dividends: Dividends begin to accrue on the business day that cash or non-cash items (for example, checks) are deposited. Dividends are calculated by the average daily balance method, which applies a periodic rate to the average daily balance in the account for the period (month). The average daily balance is calculated by adding the balance in the account for each day of the period and dividing that figure by the number of days in the period. 

This tiered rate account pays different stated dividend rates corresponding to applicable account balance tiers, on the applicable average daily balance in each tier of the account. For example, the Credit Union might pay one dividend rate on account funds in the first tier of the account, and pay a second, different dividend rate on the portion of the account balance that falls into the second tier of the account. Refer to our website for the applicable dividend rates and balance tiers for this account.

Minimum Balance to Earn: There is no minimum average daily balance required to earn dividends. 

Minimum Open and/or Maintain: There is no minimum amount to open this account. Additional deposits may be made in any amount and at any time. There is no minimum balance required to maintain this account. There is a maximum balance limit for this account of $250,000.

Compounding and Crediting: Dividends are credited and compounded monthly. For this account, the dividend period is monthly, for example, the beginning date of the first dividend period of the calendar year is January 1 and the ending date of such dividend period is January 31. All other dividend periods follow this same pattern of dates. The dividend declaration date is the last day of the dividend period, and for the example above, is January 31. Dividends are based on our current income and available earnings, after required transfer to reserves, at the end of each dividend period and, thus, cannot be guaranteed. Federal regulations prohibit payment of dividends in excess of available earnings.

Transaction Limitations: We reserve the right to impose limits on the type, dollar amount, and/or frequency of withdrawals and transfers that may be made from this account. If we do impose such a limit, we will indicate as such limit(s) within this disclosure and/or at the time of your requested withdrawal or transfer. We have no duty to honor withdrawals or transfers beyond any limits we may impose. If, within our sole discretion, we honor withdrawals or transfers that are beyond any imposed limits, we may also impose excess transaction fees as described in our Schedule of Fees. Notwithstanding any other provision, we may at any time require you to give written notice of an intention to withdraw or transfer funds from your account not less than seven (7) days and up to sixty (60) days prior to withdrawal.

Refer to Andrews Federal’s Schedule of Fees and Terms and Conditions disclosure for additional account terms and conditions.

The following terms apply to the: Kasasa Saver Account

The Kasasa Saver® Account delivers value to the account-holder by providing a higher dividend on balances up to $100,000 and the convenience of enrolling in automatic transfers of your Kasasa Cash® or Kasasa Cash Back® Checking Account Rewards. A Kasasa Cash® or Kasasa Cash Back® Checking Account must first be opened in order to be eligible to open a Kasasa Saver® account. This account is not a stand-alone product and requires enrollment in our Digital Banking service. Only one Kasasa Saver account may be opened per membership.

Dividend Rate: This is a free reverse-tiered, variable rate account that pays rewards for certain qualifiers. The disclosed dividend rates and the corresponding prospective annual percentage yields may change at our sole discretion, at any time, without notice. 

Accrual of Dividends: Dividends begin to accrue on the business day that cash and non-cash items (e.g., checks) are deposited. Dividends are calculated by the average daily balance method, which applies a periodic rate to the average daily balance in the account for the period (month). The average daily balance is calculated by adding the balance in the account for each day of the period and dividing that figure by the number of days in the period. This tiered rate account pays different stated dividend rates corresponding to applicable account balance tiers, on the applicable average daily balance in each tier of the account. For example, the Credit Union might pay one dividend rate on account funds in the first tier of the account, and pay a second, different dividend rate on the portion of the account balance that falls in the second tier of the account. Refer to our website for the applicable dividend rates and balance tiers for this account.

Minimum Balance to Earn: There is no minimum average daily balance required to earn dividends, but balances of $100,000 or less are required to earn higher dividend rates and corresponding annual percentage yields. Refer to our website for balance caps and applicable dividend rates and annual percentage yields. 

Rewards: Kasasa Cash® and Kasasa Cash Back® Checking account-holders can link their accounts to a Kasasa Saver® Account to have their checking account rewards transferred for automatic savings. Qualifying for checking account rewards automatically qualifies the account-holder for Kasasa Saver® rewards. Account transactions and activities may take one or more days to post and settle to the account and all must do so during the monthly statement qualification cycle in order to qualify for the account rewards. However, if stated qualifications are not met for any linked Kasasa Cash® or Kasasa Cash Back® Checking Accounts, the Kasasa Saver Account balance will earn the base rate on the entire balance. Refer to our website for Rewards and Qualification details. 

Minimum Open and/or Maintain: There is no minimum amount to open or maintain this account. 

Compounding and Crediting: Dividends are credited and compounded monthly. For this account, the dividend period is monthly, for example, the beginning date of the first dividend period of the calendar year is January 1 and the ending date of such dividend period is January 31. All other dividend periods follow this same pattern of dates. The dividend declaration date is the last day of the dividend period, and for the example above is January 31. Dividends and Rewards will be credited to your Kasasa Saver® Account on the last day of the current statement cycle. If you close your account before the dividends are credited, you will not receive the accrued dividends. Dividends are based on our current income and available earnings, after required transfer to reserves, at the end of each dividend period, and thus, cannot be guaranteed. Federal regulations prohibit payment of dividends in excess of available earnings.

Transaction Limitations: We reserve the right to impose limits on the type, dollar amount, and/or frequency of withdrawals and transfers that may be made from this account. If we do impose such a limit, we will indicate as such limit(s) within this disclosure and/or at the time of your requested withdrawal or transfer. We have no duty to honor withdrawals or transfer beyond any limits we may impose. If within our sole discretion, we honor withdrawals or transfers beyond any imposed limits, we may also impose excess transaction fees as described in our Schedule of Fees. Notwithstanding any other account provision, we may at any time require you to give written notice of an intention to withdraw or transfer funds from your account not less than seven (7) days and up to sixty (60) days prior to withdrawal. 

Refer to Andrews Federal’s Schedule of Fees and Terms and Conditions disclosure for additional account terms and conditions.

The following terms apply to the:

• Other Savings Account
• Planners’ Savings Account
• VISA Secured Account^*
• IRA Savings Account^**
• ROTH IRA Savings Account^**
• Coverdell ESA Savings^**

Dividends: This is a variable rate account. The disclosed dividend rate and the corresponding prospective annual percentage yield may change at our sole discretion, at any time, and without notice.

Accrual of Dividends: Dividends begin to accrue on the business day that cash or non-cash items (for example, checks) are deposited. Dividends are calculated by the average daily balance method, which applies a periodic rate to the average daily balance in the account for the period (quarter). The average daily balance is calculated by adding the balance in the account for each day of the period and dividing that figure by the number of days in the period. We then apply the dividend rate shown on the current rate schedule as being applicable to the average daily balance in the account to the entire average daily balance to determine the amount of dividends you have earned.

Minimum Balance to Earn: You must maintain a minimum average daily balance of $100.00 in your account to obtain the dividend rate and corresponding annual percentage yield disclosed.

Minimum Open and/or Maintain: There is no minimum amount to open this account. Additional deposits may be made in any amount and at any time. There is no minimum balance required to maintain this account.

Compounding and Crediting: Dividends are compounded and credited quarterly. For this account, the dividend period is quarterly, for example, the beginning date of the first dividend period of the calendar year is January 1 and the ending date of such dividend period is March 31. All other dividend periods follow this same pattern of dates. The dividend declaration date is the last day of the dividend period, and for the example above, is March 31. Dividends are based on our current income and available earnings, after required transfer to reserves, at the end of each dividend period and, thus, cannot be guaranteed. Federal regulations prohibit payment of dividends in excess of available earnings.

Transaction Limitations: We reserve the right to impose limits on the type, dollar amount, and/or frequency of withdrawals and transfers that may be made from this account. If we do impose such a limit, we will indicate as such limit(s) within this disclosure and/or at the time of your requested withdrawal or transfer. We have no duty to honor withdrawals or transfers beyond any limits we may impose. If, within our sole discretion, we honor withdrawals or transfers that are beyond any imposed limits, we may also impose excess transaction fees as described in our Schedule of Fees. Notwithstanding any other provision, we may at any time require you to give written notice of an intention to withdraw or transfer funds from your account not less than seven (7) days and up to sixty (60) days prior to withdrawal.

Refer to Andrews Federal’s Schedule of Fees and Terms and Conditions disclosure for additional account terms and conditions.

^*The VISA Secured Account is a limited use account, for the purpose of securing a VISA Secured Card balance. Refer to your card disclosure and agreement for more information regarding this account type.

^**The IRA Savings, Roth IRA Savings and Coverdell ESA Savings accounts are subject to additional terms and conditions. Refer to your plan documents for more details.

The following terms apply to the: High Yield Savings Account

Dividends: This is a tiered, variable rate account. The disclosed dividend rate and the corresponding annual percentage yield may change at our sole discretion at any time, and without notice.

Accrual of Dividends: Dividends begin to accrue on the business day that cash or non-cash items (for example, checks) are deposited. Dividends are calculated by the average daily balance method, which applies a periodic rate to the average daily balance in the account for the period (quarter). The average daily balance is calculated by adding the balance in the account for each day of the period and dividing that figure by the number of days in the period. 

This tiered rate account pays stated dividend rates corresponding to the applicable account balance tier, on the applicable average daily balance for the account tier. 

Minimum Balance to Earn: There is no minimum average daily balance to earn dividends.

Minimum to Open/and or Maintain: There is no minimum to open this account. Additional deposits may be made in any amount at any time. There is no minimum balance required to maintain this account. There is a maximum balance limit of $250,000.

Compounding and Crediting: Dividends are credited and compounded monthly. For this account, the dividend period is monthly, for example, the beginning date of the first dividend period of the calendar year is January 1 and the ending date of such dividend period is January 31. All other dividend periods follow this same pattern of dates. The dividend declaration date is the last day of the dividend period, and for the example above, is January 31. Dividends are based on our current income and available earnings, after required transfer to reserves, at the end of each dividend period and, thus, cannot be guaranteed. Federal regulations prohibit payment of dividends in excess of available earnings.

Transaction Limitations: We reserve the right to impose limits on the type, dollar amount, and/or frequency of withdrawals and transfers that may be made from this account. If we do impose such a limit, we will indicate as such limit(s) within this disclosure and/or at the time of your requested withdrawal or transfer. We have no duty to honor withdrawals or transfers beyond any limits we may impose. If, within our sole discretion, we honor withdrawals or transfers beyond any imposed limits, we may also impose excess transaction fees as described in our Schedule of Fees. Notwithstanding any other provision, we may at any time require you to give written notice of an intention to withdraw or transfer funds from your account not less than seven (7) days and up to sixty (60) days prior to withdrawal.

Refer to Andrews Federal’s Schedule of Fees and Terms and Condition disclosure for additional account terms and conditions.

The following terms apply to the:

• Holiday Club Account
• Vacation Club Account

Dividend Rate: This is a variable rate account. The disclosed dividend rate and the corresponding prospective annual percentage yield may change at our sole discretion, at any time, and without notice.

Accrual of Dividends: Dividends begin to accrue on the business day that cash or non-cash items (for example, checks) are deposited. Dividends are calculated by the average daily balance method, which applies a periodic rate to the average daily balance in the account for the period (quarter). The average daily balance is calculated by adding the balance in the account for each day of the period and dividing that figure by the number of days in the period. We then apply the dividend rate shown on the current rate schedule as being applicable to the average daily balance in the account to the entire average daily balance to determine the amount of dividends you have earned.

Minimum Balance to Earn: There is no minimum balance required to obtain the dividend rate and corresponding annual percentage yield disclosed.

Minimum to Open and/or Maintain: There is no minimum amount to open this account. Additional deposits may be made in any amount and at any time. There is no minimum balance required to maintain this account.

Compounding and Crediting: Dividends are compounded and credited quarterly. For this account, the dividend period is quarterly, for example, the beginning date of the first dividend period of the calendar year is January 1 and the ending date of such dividend period is March 31. All other dividend periods follow this same pattern of dates. The dividend declaration date is the last day of the dividend period, and for the example above, is March 31. Dividends are based on our current income and available earnings, after required transfer to reserves, at the end of each dividend period and, thus, cannot be guaranteed. Federal regulations prohibit payment of dividends in excess of available earnings.

Transaction Limitations: After the club account is opened, you may make deposits to it until the Maturity Date. Withdrawals during the term of the club account are subject to early withdrawal penalties.

Maturity Date and Renewal Policies: The Maturity Date of all Holiday Club accounts is November 1st; the Maturity Date of all Vacation Club accounts is May 1st. The term of your club account will vary depending on the open date of the club account in relation to the Maturity Date. Upon maturity, all funds in your club account as of the Maturity Date will be automatically transferred to your Base Share Savings account. Your club account will automatically renew as of the Maturity Date, with the new Maturity Date to be set for November 1st or May 1st of the following calendar year (depending on club type). You will have a grace period of ten (10) calendar days after the Maturity Date during which you may withdraw funds, and/or change the terms of your club account without penalty. You may choose to close your club account at any time, but withdrawals of funds in the club account outside of the grace period and prior to the Maturity Date will be subject to an Early Withdrawal Penalty.

Early Withdrawal Penalties: A penalty will be charged if you withdraw any or all of the funds in the club account prior to the Maturity Date. For the amount of the fee, refer to our Schedule of Fees and refer to the “Club Account Early Withdrawal Penalty Fee.” If the amount being withdrawn together with accrued but unpaid dividends is insufficient to pay the penalty, the Credit Union may deduct the balance of the penalty from any funds remaining in the club account, as applicable or in any other of your accounts at the Credit Union; or, on our request, you will pay us the balance of the penalty. In certain circumstances such as the death or incompetence of an owner of this account, the law permits, or in some cases requires, the waiver of the early withdrawal penalty.

Withdrawal of Dividends Prior to Maturity: The annual percentage yield is based on an assumption that dividends will remain in the club account until maturity. A withdrawal will reduce earnings. Fees may reduce earnings on the account.

Refer to Andrews Federal’s Schedule of Fees and Terms and Conditions disclosure for additional account terms and conditions.

The following terms apply to the: Money Market Account¹ (Now referred to as “Legacy Money Market”)

¹As of September 1, 2020, the Credit Union no longer offers these products.

Dividend Rate: This is a tiered, variable rate account. The disclosed dividend rate and corresponding annual percentage yield may change at our sole discretion, at any time, and without notice.

Accrual of Dividends: Dividends begin to accrue on the business day that cash or non-cash items (for example, checks) are deposited. Dividends are calculated by the average daily balance method, which applies a periodic rate to the average daily balance in the account for the period (month). The average daily balance is calculated by adding the balance in the account for each day of the period and dividing that figure by the number of days in the period. We then apply the dividend rate shown on the current rate schedule as being applicable to the average daily balance in the account (i.e. the corresponding tier) to the entire average daily balance to determine the amount of dividends you have earned.

Minimum Balance to Earn: There is no minimum average daily balance required to earn dividends, but higher average daily balances may earn higher dividend rates.

Minimum to Open and/or Maintain: The minimum amount to open a Money Market account is $1,000.00. Additional deposits may be made in any amount and at any time. There is a minimum balance requirement of $1,000.00 to avoid a monthly service charge.

See Andrews Federal Schedule of Fees for information regarding the Low Balance fee for the Money Market Account.

Compounding and Crediting: Dividends are credited and compounded monthly. For this account, the dividend period is monthly, for example, the beginning date of the first dividend period of the calendar year is January 1 and the ending date of such dividend period is January 31. All other dividend periods follow this same pattern of dates. The dividend declaration date is the last day of the dividend period, and for the example above, is January 31. Dividends are based on our current income and available earnings, after required transfer to reserves, at the end of each dividend period and, thus, cannot be guaranteed. Federal regulations prohibit payment of dividends in excess of available earnings.

Transaction Limitations: We reserve the right to impose limits on the type, dollar amount, and/or frequency of withdrawals and transfers that may be made from this account. If we do impose such a limit, we will indicate as such limit(s) within this disclosure and/or at the time of your requested withdrawal or transfer. We have no duty to honor withdrawals or transfers beyond any limits we may impose. If, within our sole discretion, we honor withdrawals or transfers that are beyond any imposed limits, we may also impose excess transaction fees as described in our Schedule of Fees. Notwithstanding any other provision, we may at any time require you to give written notice of an intention to withdraw or transfer funds from your account not less than seven (7) days and up to sixty (60) days prior to withdrawal. Money Market accounts are subject to an excess withdrawal fee if you should exceed more than six (6) withdrawals or transfers within a month. More details about this fee is available on our Schedule of Fees.

Refer to Andrews Federal’s Schedule of Fees and Terms and Conditions disclosure for additional account terms and conditions.

The following terms apply to the:

• Premium Money Market
• Premium High Yield Money Market

As of November 1, 2023, the Credit Union no longer offers the Prestige Money Market. The product previously known as the Premium Plus Money Market has been renamed to the Premium High Yield Money Market.

Dividend Rate: This is a tiered, variable rate account. The disclosed dividend rate(s) and corresponding annual percentage yield may change at our sole discretion, at any time, and without notice.

Accrual of Dividends: Dividends begin to accrue on the business day that cash or non-cash items (for example, checks) are deposited. Dividends are calculated by the average daily balance method, which applies a periodic rate to the average daily balance in the account for the period (month). The average daily balance is calculated by adding the balance in the account for each day of the period and dividing that figure by the number of days in the period. We then apply the dividend rate shown on the current rate schedule as being applicable to the average daily balance in the account (i.e. the corresponding tier) to the entire average daily balance to determine the amount of dividends you have earned.

Minimum Balance to Earn: There is no minimum average daily balance required to earn dividends, but higher average daily balances may earn higher dividend rates. Refer to our website, www.andrewsfcu.org, to identify our tiered rates for these products.

Minimum to Open and/or Maintain: There is no minimum amount to open a Premium or Premium High Yield Money Market account. Additional deposits may be made in any amount and at any time. There is no minimum balance requirement to maintain a Premium or Premium High Yield Money Market account.

Compounding and Crediting: Dividends are credited and compounded monthly. For this account, the dividend period is monthly, for example, the beginning date of the first dividend period of the calendar year is January 1 and the ending date of such dividend period is January 31. All other dividend periods follow this same pattern of dates. The dividend declaration date is the last day of the dividend period, and for the example above, is January 31. Dividends are based on our current income and available earnings, after required transfer to reserves, at the end of each dividend period and, thus, cannot be guaranteed. Federal regulations prohibit payment of dividends in excess of available earnings.

Transaction Limitations: We reserve the right to impose limits on the type, dollar amount, and/or frequency of withdrawals and transfers that may be made from this account. If we do impose such a limit, we will indicate as such limit(s) within this disclosure and/or at the time of your requested withdrawal or transfer. We have no duty to honor withdrawals or transfers beyond any limits we may impose. If, within our sole discretion, we honor withdrawals or transfers that are beyond any imposed limits, we may also impose excess transaction fees as described in our Schedule of Fees. Notwithstanding any other provision, we may at any time require you to give written notice of an intention to withdraw or transfer funds from your account not less than seven (7) days and up to sixty (60) days prior to withdrawal. Money Market accounts are subject to an excess withdrawal fee if you should exceed more than six (6) withdrawals or transfers within a month. More details about this fee is available on our Schedule of Fees.

Refer to Andrews Federal’s Schedule of Fees and Terms and Conditions disclosure for additional account terms and conditions.

The following terms apply to:

• Free Checking Account
• Auxiliary Checking Account

Dividend Rate: This is a non-dividend bearing account.

Minimum to Open and/or Maintain: There is no minimum amount to open or maintain this account. Additional deposits may be made in any amount at any time. Overdraft and Non-Sufficient funds fees may apply if you attempt to pay a check or other debit transaction from this account in an amount that exceeds your available account balance (Refer to our Privilege Pay disclosure to determine if your account is eligible for overdraft services).

Auxiliary Checking is only available as a secondary checking account for those members with an existing checking account in good standing.

Transaction Limitations: We reserve the right to impose limits on the type, dollar amount, and/or frequency of withdrawals and transfers that may be made from this account. If we do impose such a limit, we will indicate as such limit(s) within this disclosure and/or at the time of your requested withdrawal or transfer. We have no duty to honor withdrawals or transfers beyond any limits we may impose. If, within our sole discretion, we honor withdrawals or transfers that are beyond any imposed limits, we may also impose excess transaction fees as described in our Schedule of Fees. Notwithstanding any other provision, we may at any time require you to give written notice of an intention to withdraw or transfer funds from your account not less than seven (7) days and up to sixty (60) days prior to withdrawal.

Refer to Andrews Federal’s Schedule of Fees and Terms and Conditions disclosure for additional account terms and conditions.

The following terms apply to: Boost Checking Account (Formerly Called “Advantage Checking”)

Dividend Rate: This is a variable rate account. The disclosed dividend rate and corresponding annual percentage yield may change at our sole discretion, at any time, and without notice.

Accrual of Dividends: Dividends begin to accrue on the business day that cash or non-cash items (for example, checks) are deposited. Dividends are calculated by the average daily balance method, which applies a periodic rate to the average daily balance in the account for the period (month). The average daily balance is calculated by adding the balance in the account for each day of the period and dividing that figure by the number of days in the period. We then apply the dividend rate shown on the current rate schedule as being applicable to the average daily balance in the account to the entire average daily balance to determine the amount of dividends you have earned.

Minimum Balance to Earn: You must maintain a minimum average daily balance of $1,500.00 in your account to obtain the dividend rate and corresponding annual percentage yield disclosed.

Minimum to Open and/or Maintain: There is no minimum amount to open this account. You must maintain a minimum average daily balance of $1,500.00 in this account, or receive an aggregate total of $3,000.00 or more in direct deposits each month to this account, to avoid a monthly service fee. See the Schedule of Fees for information regarding the Monthly Service Fee on the Boost Checking Account. Additional deposits may be made in any amount and at any time. Overdraft and Non-Sufficient funds fees may apply if you attempt to pay a check or other debit transaction from this account in an amount that exceeds your available account balance. (Refer to our Privilege Pay disclosure to determine if your account is eligible for overdraft services).

Compounding and Crediting: Dividends are credited and compounded monthly. For this account, the dividend period is monthly, for example, the beginning date of the first dividend period of the calendar year is January 1 and the ending date of such dividend period is January 31. All other dividend periods follow this same pattern of dates. The dividend declaration date is the last day of the dividend period, and for the example above, is January 31. Dividends are based on our current income and available earnings, after required transfer to reserves, at the end of each dividend period and, thus, cannot be guaranteed. Federal regulations prohibit payment of dividends in excess of available earnings.

Transaction Limitations: We reserve the right to impose limits on the type, dollar amount, and/or frequency of withdrawals and transfers that may be made from this account. If we do impose such a limit, we will indicate as such limit(s) within this disclosure and/or at the time of your requested withdrawal or transfer. We have no duty to honor withdrawals or transfers beyond any limits we may impose. If, within our sole discretion, we honor withdrawals or transfers that are beyond any imposed limits, we may also impose excess transaction fees as described in our Schedule of Fees. Notwithstanding any other provision, we may at any time require you to give written notice of an intention to withdraw or transfer funds from your account not less than seven (7) days and up to sixty (60) days prior to withdrawal.

Refer to Andrews Federal’s Schedule of Fees and Terms and Conditions disclosure for additional account terms and conditions.

The following terms apply to: Online Checking Account

The Online Checking is a primarily electronic checking account, with no paper check clearing. This account requires enrollment in our Digital Banking service and use of our digital channels for all transactions and communications, to include eStatements. This account also has access to the Round Up debit card service. 

Dividend Rate: This is a non-dividend bearing account.

Minimum to Open and/or Maintain: There is no minimum amount to open or maintain this account. You must meet certain criteria in order to avoid a monthly service fee, as described below:

• Complete ten (10) transactions with your Debit Card within each month, OR
• You are age 24 years or younger, OR
• You are a member of the U.S. Military

See the Schedule of Fees for information regarding the Monthly Service Fee on the Online Checking Account. Additional deposits may be made in any amount at any time. Non-Sufficient funds fees may apply if you attempt to pay an item from this account in an amount that exceeds your available account balance (This checking account type is not currently eligible for our overdraft service, Privilege Pay).

Transaction Limitations: We reserve the right to impose limits on the type, dollar amount, and/or frequency of withdrawals and transfers that may be made from this account. If we do impose such a limit, we will indicate as such limit(s) within this disclosure and/or at the time of your requested withdrawal or transfer. We have no duty to honor withdrawals or transfers beyond any limits we may impose. If, within our sole discretion, we honor withdrawals or transfers that are beyond any imposed limits, we may also impose excess transaction fees as described in our Schedule of Fees. Notwithstanding any other provision, we may at any time require you to give written notice of an intention to withdraw or transfer funds from your account not less than seven (7) days and up to sixty (60) days prior to withdrawal.

Refer to Andrews Federal’s Schedule of Fees and Terms and Conditions disclosure for additional account terms and conditions.

The following terms apply to: Payback Checking Account

The Payback Checking delivers value to the account-holder by providing credits (up to a maximum value) for using the Andrews Federal debit card for everyday purchases. This account requires enrollment in our Digital Banking service. This account has access to the Round Up debit card service. 

Dividend Rate: This is a non-dividend bearing account.

Minimum to Open and/or Maintain: There is no minimum amount to open or maintain this account. You must receive an aggregate total of $500.00 or more in direct deposits each month to this account to avoid a monthly service fee. See the Schedule of Fees for information regarding the Monthly Service Fee on the Payback Checking Account. Additional deposits may be made in any amount at any time. Overdraft and Non-Sufficient funds fees may apply if you attempt to pay a check or other debit transaction from this account in an amount that exceeds your available account balance. (Refer to our Privilege Pay disclosure to determine if your account is eligible for overdraft services).

Debit Card Rewards: Payback Checking account-holders who use their debit card to make purchases are eligible to receive transaction credits equaling $0.05 per each debit card transaction greater than $5.00 (up to a maximum of $6.00 in total reward credits per month). Debit card rewards are credited to your Base Share Savings account at the end of each month. ATM transactions completed with your debit card are not eligible for these rewards. 

Transaction Limitations: We reserve the right to impose limits on the type, dollar amount, and/or frequency of withdrawals and transfers that may be made from this account. If we do impose such a limit, we will indicate as such limit(s) within this disclosure and/or at the time of your requested withdrawal or transfer. We have no duty to honor withdrawals or transfers beyond any limits we may impose. If, within our sole discretion, we honor withdrawals or transfers that are beyond any imposed limits, we may also impose excess transaction fees as described in our Schedule of Fees. Notwithstanding any other provision, we may at any time require you to give written notice of an intention to withdraw or transfer funds from your account not less than seven (7) days and up to sixty (60) days prior to withdrawal.

Refer to Andrews Federal’s Schedule of Fees and Terms and Conditions disclosure for additional account terms and conditions.

The following terms apply to: Forces Checking Account

The Forces Checking is a features-packed checking account designed for the military account-holder. It delivers value to the account-holder by providing credits (up to a maximum value) for using the Andrews Federal debit card for everyday purchases. This account has access to the Round Up debit card service. This account requires enrollment in our Digital Banking service and direct deposit from a military source in an amount of at least $500.00, total within a month, to be eligible for all of the account features.

Dividend Rate: This is a non-dividend bearing account.

Minimum to Open and/or Maintain: There is no minimum amount to open or maintain this account. You must receive an aggregate total of $500.00 or more in direct deposits from a military source each month to this account to avoid a monthly service fee. See the Schedule of Fees for information regarding the Monthly Service Fee on the Forces Checking Account. Additional deposits may be made in any amount at any time. Overdraft and Non-Sufficient funds fees may apply if you attempt to pay a check or other debit transaction from this account in an amount that exceeds your available account balance. (Refer to our Privilege Pay disclosure to determine if your account is eligible for overdraft services).

Debit Card Rewards: Forces Checking account-holders who use their debit card to make purchases are eligible to receive transaction credits equaling $0.05 per each debit card transaction greater than $5.00 (up to a maximum of $6.00 in total reward credits per month). Debit card rewards are credited to your Base Share Savings account at the end of each month. ATM transactions completed with your debit card are not eligible for these rewards. 

ATM Fee Credits: As a special feature of the Forces Checking account, we will refund you any ATM surcharge fees that are charged to you when using a non-Andrews or non-CO-OP ATM machine (i.e. ATM fees charged by the machine owner/operator), up to a maximum of $12.00 in total fee refunds per month. The ATM fee refunds will be posted to your Base Share Savings account at the end of the month.

Transaction Limitations: We reserve the right to impose limits on the type, dollar amount, and/or frequency of withdrawals and transfers that may be made from this account. If we do impose such a limit, we will indicate as such limit(s) within this disclosure and/or at the time of your requested withdrawal or transfer. We have no duty to honor withdrawals or transfers beyond any limits we may impose. If, within our sole discretion, we honor withdrawals or transfers that are beyond any imposed limits, we may also impose excess transaction fees as described in our Schedule of Fees. Notwithstanding any other provision, we may at any time require you to give written notice of an intention to withdraw or transfer funds from your account not less than seven (7) days and up to sixty (60) days prior to withdrawal.

Refer to Andrews Federal’s Schedule of Fees and Terms and Conditions disclosure for additional account terms and conditions.

The following terms apply to: Kasasa Cash Back Checking Account

The Kasasa Cash Back® Checking Account delivers value to the account-holder by providing credits (up to a maximum per month) for using the Andrews Federal debit card for everyday purchases. This account requires enrollment in our Digital Banking service and this account can be linked to a Kasasa Saver® Account for automatic savings. See product description within this document and on our website for Kasasa Saver® Account details.

Dividend Rate: This is a free fixed rate account that pays dividends and rewards for making debit card purchases up to $300 per month (for a maximum credit of $9 per month) plus up to $25 per month in nationwide ATM fee refunds. Refer to our website for applicable dividend and rate. The disclosed dividend rate may change at our sole discretion, at any time, without notice.

Only one Kasasa Cash Back® Checking Account may be opened per membership.

Accrual of Dividends: Dividends begin to accrue on the business day that cash and non-cash items (e.g., checks) are deposited. Dividends are calculated by the average daily balance method, which applies a periodic rate to the average daily balance in the account for the period (month). The average daily balance is calculated by adding the balance in the account for each day of the period and dividing that figure by the number of days in the period. Refer to our website for the applicable dividend rate and spending cap for debit card purchases.

Minimum Balance to Earn: There is no minimum average daily balance required to earn dividends. 

Rewards: To earn monthly rewards, the following qualifications must be met for the month. The following are qualifying activities:

• A minimum of 15 PIN-based or signature-based debit card purchases with an Andrews Federal debit card in the Kasasa Cash account
• At least one direct deposit or ACH transaction   
• Be enrolled in Digital Banking and agreed to eStatements

The following activities do not count toward earning account rewards:

• ATM-processed transactions
• Transfers between accounts
• Debit card transactions processed by merchants and received by our credit union as Bill Payment transactions

All transactions and activities must have been processed before the end of the month to count towards qualifying transactions. If these qualifications are not met for the month, the account is still free and will earn our base rate APY*.

Kasasa Cash Back account-holders who use their debit card to make purchases are eligible to receive transaction credits for debit card purchases, ATM fee refunds, and dividends on the account balance. If stated qualifications are met during the month, account rewards will be posted to the account at the end of the statement cycle period. Refer to our website for Rewards and Qualification details and monthly qualification cycle. If stated qualifications are not met, nationwide ATM fees will not be refunded.

Account transactions and activities may take one or more days to post and settle to the account and all must do so during the monthly statement qualification cycle in order to qualify for the account’s rewards.

Minimum to Open and/or Maintain: There is no minimum amount to open or maintain this account. Overdraft and Non-Sufficient funds fees may apply if you attempt to pay a check or other debit transaction from this account in an amount that exceeds your available account balance. (Refer to our Privilege Pay disclosure to determine if your account is eligible for overdraft services.)

Compounding and Crediting: Dividends are credited and compounded monthly. For this account, the dividend period is monthly, for example, the beginning date of the first dividend period of the calendar year is January 1 and the ending date of such dividend period is January 31. All other dividend periods follow this same pattern of dates. The dividend declaration date is the last day of the dividend period, and for the example above is January 31. Dividends and Rewards will be credited to your Kasasa Cash account on the last day of the current statement cycle. If you close your account before the dividends are credited, you will not receive the accrued dividends. Dividends are based on our current income and available earnings, after required transfer to reserves, at the end of each dividend period, and thus, cannot be guaranteed. Federal regulations prohibit payment of dividends in excess of available earnings.

Transaction Limitations: We reserve the right to impose limits on the type, dollar amount, and/or frequency of withdrawals and transfers that may be made from this account. If we do impose such a limit, we will indicate as such limit(s) within this disclosure and/or at the time of your requested withdrawal or transfer. We have no duty to honor withdrawals or transfer beyond any limits we may impose. If within our sole discretion, we honor withdrawals or transfers beyond any imposed limits, we may also impose excess transaction fees as described in our Schedule of Fees. Notwithstanding any other account provision, we may at any time require you to give written notice of an intention to withdraw or transfer funds from your account not less than seven (7) days and up to sixty (60) days prior to withdrawal. 

Refer to Andrews Federal’s Schedule of Fees and Terms and Conditions disclosure for additional account terms and conditions. 

The following terms apply to: Kasasa Cash Checking Account

The Kasasa Cash® Checking Account delivers value to the account-holder by providing dividends and nationwide ATM fee refunds of up to $25 per month for using the Andrews Federal debit card for everyday purchases. This account requires enrollment in our Digital Banking service and this account can be linked to a Kasasa Saver® Account for automatic savings. See product description within this document and on our website for Kasasa Saver® Account details.

Only one Kasasa Cash® Checking Account may be opened per membership.

Accrual of Dividends: Dividends begin to accrue on the business day that cash and non-cash items (e.g., checks) are deposited. Dividends are calculated by the average daily balance method, which applies a periodic rate to the average daily balance in the account for the period (month). The average daily balance is calculated by adding the balance in the account for each day of the period and dividing that figure by the number of days in the period. This tiered rate account pays different stated dividend rates corresponding to applicable account balance tiers, on the applicable average daily balance in each tier of the account. For example, the Credit Union might pay one dividend rate on account funds in the first tier of the account, and pay a second, different dividend rate on the portion of the account balance that falls in the second tier of the account. Refer to our website for the applicable dividend rates and balance tiers for this account.

Dividend Rate: This is a free reverse-tiered, variable rate account that pays rewards for certain qualifiers. The disclosed dividend rates and the corresponding prospective annual percentage yields may change at our sole discretion, at any time, without notice. 

Minimum Balance to Earn: There is no minimum average daily balance required to earn dividends, but average daily balances of $25,000 or less are required to earn higher dividend rates and corresponding annual percentage yields. Refer to our website for balance caps and applicable rates. 

Rewards: To earn monthly rewards, the following qualifications must be met for the month. The following are qualifying activities:

• A minimum of 15 PIN-based or signature-based debit card purchases with an Andrews Federal debit card in the Kasasa Cash account
• At least one direct deposit or ACH transaction   
• Be enrolled in Digital Banking and agreed to eStatements

The following activities do not count toward earning account rewards:

• ATM-processed transactions
• Transfers between accounts
• Debit card transactions processed by merchants and received by our credit union as Bill Payment transactions

All transactions and activities must have been processed before the end of the month to count towards qualifying transactions. If these qualifications are not met for the month, the account is still free and will earn our base rate APY*.

Kasasa Cash account-holders who use their debit card to make purchases are eligible to receive transaction credits for debit card purchases, ATM fee refunds, and dividends on the account balance. If stated qualifications are met during the month, account rewards will be posted to the account at the end of the statement cycle period. Refer to our website for Rewards and Qualification details and monthly qualification cycle. If stated qualifications are not met, nationwide ATM fees will not be refunded.

Account transactions and activities may take one or more days to post and settle to the account and all must do so during the monthly statement qualification cycle in order to qualify for the account’s rewards.

Minimum to Open and/or Maintain: There is no minimum amount to open or maintain this account. Overdraft and Non-Sufficient funds fees may apply if you attempt to pay a check or other debit transaction from this account in an amount that exceeds your available account balance. (Refer to our Privilege Pay disclosure to determine if your account is eligible for overdraft services.)

Compounding and Crediting: Dividends are credited and compounded monthly. For this account, the dividend period is monthly, for example, the beginning date of the first dividend period of the calendar year is January 1 and the ending date of such dividend period is January 31. All other dividend periods follow this same pattern of dates. The dividend declaration date is the last day of the dividend period, and for the example above is January 31. Dividends and Rewards will be credited to your Kasasa Cash® account on the last day of the current statement cycle. If you have a linked Kasasa Saver® account, dividends will not compound in your Kasasa Cash account as the dividends will automatically be swept into the saver account.

If you close your account before the dividends are credited, you will not receive the accrued dividends. Dividends are based on our current income and available earnings, after required transfer to reserves, at the end of each dividend period, and thus, cannot be guaranteed. Federal regulations prohibit payment of dividends in excess of available earnings.

Transaction Limitations: We reserve the right to impose limits on the type, dollar amount, and/or frequency of withdrawals and transfers that may be made from this account. If we do impose such a limit, we will indicate as such limit(s) within this disclosure and/or at the time of your requested withdrawal or transfer. We have no duty to honor withdrawals or transfer beyond any limits we may impose. If within our sole discretion, we honor withdrawals or transfers beyond any imposed limits, we may also impose excess transaction fees as described in our Schedule of Fees. Notwithstanding any other account provision, we may at any time require you to give written notice of an intention to withdraw or transfer funds from your account not less than seven (7) days and up to sixty (60) days prior to withdrawal. 

Refer to Andrews Federal’s Schedule of Fees and Terms and Conditions disclosure for additional account terms and conditions.

The following terms apply to the:

• Fixed Rate Share Certificates (various terms available)
• Fixed Rate IRA Share Certificates (various terms available)^****
• Fixed Rate Roth IRA Share Certificates (various terms available)^****
• Fixed Rate Coverdell ESA Share Certificates (various terms available)^****
• Nest Egg (Fixed Rate) IRA, Roth IRA, and Coverdell ESA Share Certificates^****

Andrews Federal is pleased to offer share certificates in a variety of terms. The conditions below apply to all Share Certificates, including those that are part of an IRA, Roth IRA, or Coverdell ESA plan (unless otherwise noted here). You will receive a disclosure specific to your certificate at the time of account opening, refer to that document for the terms and conditions that apply to your certificate.

We may also offer Share Certificates with special rates and terms for a limited-time. If you are opening an IRA, Roth IRA, Coverdell ESA, or Special share certificate, please refer to your specific plan documents for additional terms and conditions that may apply to your share certificate. Not all certificate terms are available for all account types; please refer to our website, www.andrewsfcu.org, to see what terms we are currently offering.

Dividend Rate: The current dividend rate and annual percentage yield will remain in effect for the entire term of your certificate but may change each time the certificate is renewed to equal the dividend rate and annual percentage yield being offered then by the Credit Union on new certificates of deposit for the same term as your original deposit (or the closest available type and term).

Accrual of Dividends: Dividends begin to accrue on the business day that cash or non-cash items (for example, checks) are deposited. Dividends are calculated by the average daily balance method, which applies a periodic rate to the average daily balance in the account for the period (quarter). The average daily balance is calculated by adding the balance in the account for each day of the period and dividing that figure by the number of days in the period. We then apply the dividend rate shown on the current rate schedule as being applicable to the average daily balance in the account to the entire average daily balance to determine the amount of dividends you have earned.

Minimum Balance to Earn: You must maintain a minimum average balance of $1,000.00 in your share certificate to obtain the disclosed annual percentage yield.

Minimum to Open and/or Maintain: The minimum amount to open and maintain a share certificate is $1,000.00. You will have up to ten (10) calendar days after the account open date in which to fund the account with this minimum opening deposit (and to fund your share certificate in general). If you do not fund your share certificate within those ten (10) calendar days, your share certificate will be closed and any funds in it will be transferred to your Base Share Savings Account.

Compounding and Crediting: Unless otherwise paid, dividends will be compounded and credited every quarter. For example, the beginning date of the first dividend period of the calendar year is January 1, and the ending date of such dividend period is March 31. All other dividend periods follow this same pattern of dates. The dividend declaration date is the last day of the dividend period, and for the example above, is March 31. Dividends are based on our current income and available earnings, after required transfer to reserves, at the end of each dividend period and thus cannot be guaranteed. Federal regulations prohibit payment of dividends in excess of available earnings.

Transaction Limitations: After the share certificate is opened, you may not make deposits to it until the maturity date stated within your account disclosure. Dividends credited during the term may be withdrawn at any time during the term; withdrawing dividends can reduce future earnings. Dividends not withdrawn become part of the principal of the share certificate when the share certificate is renewed for another term. Withdrawals of principal during the term are subject to early withdrawal penalties. If you close your share certificate prior to maturity, you will receive the dividends that you earned through the closing date but that have not been previously credited.

Early Withdrawal Penalties (a penalty may be imposed for principal withdrawals before maturity):

• If your account has an original maturity of less than 24 months, we will charge a penalty equal to 90 days of dividends.
• If your account has an original maturity date of 24 months or greater, we will charge a penalty equal to 180 days of dividends.
• Certain Special share certificates (i.e. 55-month or 84-month) may carry a penalty equal to 360 days of dividends.

If the principal amount being withdrawn together with accrued but unpaid dividends is insufficient to pay the penalty, the Credit Union may deduct the balance of the penalty from any funds remaining in the share certificate, as applicable or in any other of your accounts at the Credit Union; or, at our request, you will pay us the balance of the penalty.

In certain circumstances such as the death or incompetence of an owner of this account, the law permits, or in some cases requires, the waiver of the early withdrawal penalty. Different terms and conditions may apply to IRA, Roth IRA, or Coverdell ESA accounts; see your specific plan documents for more details.

Withdrawal of Dividends Prior to Maturity: The disclosed annual percentage yield assumes that dividends will remain on deposit until maturity. You may alternatively elect to have your dividends transferred to another account with the Credit Union. A withdrawal of dividends before maturity will reduce earnings. Fees may also reduce earnings.

Renewal Policies: Your share certificate will automatically renew at maturity. You may alternatively elect to have your share certificate, upon maturity, transferred to another account with the Credit Union; if the Credit Union elects to not renew your share certificate automatically, we will notify you of this prior to your maturity date. Upon automatic renewal, we will place the funds, plus any dividends not already paid to you, in a new share certificate of the same type and for the same term as your original deposit (or the closest available type and term), at the dividend rate and annual percentage yield we are offering as of your maturity date for share certificates of that type and term (unless we notify you otherwise prior to maturity). You will have a grace period of ten (10) calendar days after the maturity date during which you may withdraw funds, add to principal and/or change the terms of your share certificate without penalty.

Pledge for Share Certificate Secured Loan: Fixed-rate share certificates can be pledged as collateral for a secured loan (not applicable to IRA, Roth IRA, or Coverdell ESA Fixed-rate share certificates).

Refer to Andrews Federal’s Schedule of Fees and Terms and Conditions disclosure for additional account terms and conditions.

^****IRA, Roth IRA, and Coverdell ESA share certificate accounts are subject to additional terms and conditions. Refer to your plan documents for more details.

The following terms apply to the: Jumbo Share Certificates (various terms available)

Andrews Federal is pleased to offer Jumbo share certificates in a variety of terms. Please refer to our website,
www.andrewsfcu.org, for current terms offered. You will receive a disclosure specific to your certificate at the time of account opening, refer to that document for the terms and conditions that apply to your certificate.

Dividend Rate: The disclosed dividend rate and annual percentage yield will remain in effect for the entire term of your Jumbo share certificate but may change each time the Jumbo share certificate is renewed to equal the dividend rate and annual percentage yield being offered then by the Credit Union on new Jumbo share certificates for the same term as your original deposit (or the closest available type and term).

Accrual of Dividends: Dividends begin to accrue on the business day that cash or non-cash items (for example, checks) are deposited. Dividends are calculated by the average daily balance method which applies a periodic rate to the average daily balance in the account for the period (quarter). The average daily balance is calculated by adding the balance in the account for each day of the period and dividing that figure by the number of days in the period. We then apply the dividend rate shown on the current rate schedule as being applicable to the average daily balance in the account to the entire average daily balance to determine the amount of dividends you have earned.

Minimum Balance to Earn: You must maintain a minimum average balance of $10,000.00 in your Jumbo share certificate to obtain the disclosed annual percentage yield. (Some Jumbo share certificate specials may have a different minimum balance to earn, refer to your opening disclosure for details).

Minimum to Open and/or Maintain: The minimum amount to open and maintain a Jumbo share certificate is $10,000.00. You will have up to ten (10) calendar days after the account open date in which to fund the account with this minimum opening deposit (and to fund your Jumbo share certificate in general). If you do not fund your Jumbo share certificate within those ten (10) calendar days, your Jumbo share certificate will be closed and any funds in it will be transferred to your Base Share Savings Account. (Some Jumbo share certificate specials may have a different minimum balance to earn, refer to your opening disclosure for details). 

Compounding and Crediting: Unless otherwise paid, dividends will be compounded and credited every quarter. For example, the beginning date of the first dividend period of the calendar year is January 1 and the ending date of such dividend period is March 31. All other dividend periods follow this same pattern of dates. The dividend declaration date is the last day of the dividend period, and for the example above, is March 31. Dividends are based on our current income and available earnings, after required transfer to reserves, at the end of each dividend period and, thus, cannot be guaranteed. Federal regulations prohibit payment of dividends in excess of available earnings.

Transaction Limitations: After the Jumbo share certificate is opened, you may not make deposits to it until the maturity date stated on the account. Dividends credited during the term may be withdrawn at any time during the term; withdrawing dividends can reduce future earnings. Dividends not withdrawn become part of the principal if the account is renewed for an additional term. Withdrawals of principal during the terms are subject to early withdrawal penalties. If you close your Jumbo share certificate prior to maturity, you will receive the dividends that you earned through the closing date but that have not been previously credited.

Early Withdrawal Penalties (a penalty may be imposed for principal withdrawals before maturity):

• If your account has an original maturity of less than 24 months, we will charge a penalty equal to 90 days of dividends.
• If your account has an original maturity date of 24 months or greater, we will charge a penalty equal to 180 days of dividends.
• Certain Special share certificates (i.e. 55-month or 84-month) may carry a penalty equal to 360 days of dividends.

If the principal amount being withdrawn together with accrued but unpaid dividends is insufficient to pay the penalty, the Credit Union may deduct the balance of the penalty from any funds remaining in the Jumbo share certificate, as applicable, or in any other of your accounts at the Credit Union; or, on our request, you will pay us the balance of the penalty.

In certain circumstances, such as the death or incompetence of an owner of this account, the law permits, or in some cases requires, the waiver of the early withdrawal penalty. Different terms and conditions may apply to IRA, Roth IRA, or Coverdell accounts; see your plan documents for more details.

Withdrawal of Dividends Prior to Maturity: The annual percentage yield is based on an assumption that dividends will remain in the share certificate until maturity. You may alternatively elect to have your dividends transferred to another account with the Credit Union. A withdrawal will reduce earnings. Fees may reduce earnings on the account; if the Credit Union elects to not renew your share certificate automatically, we will notify you of this prior to your maturity date.

Renewal Policies: Your Jumbo share certificate will automatically renew at maturity. You may alternatively elect to have your Jumbo share certificate, upon maturity, transferred to another account with the Credit Union. Upon automatic renewal, we will place the funds, plus any dividends not already paid to you, in a new Jumbo share certificate of the same type and for the same term as your original deposit (or the closest available type and term), at the dividend rate and annual percentage yield we are offering as of your maturity date for Jumbo share certificates of that type and term (unless we notify you otherwise prior to maturity). You will have a grace period of ten (10) calendar days after the maturity date during which you may withdraw funds, add principal and/or change the terms of your Jumbo share certificate without penalty.

Pledge for Share Certificate Secured Loan: Jumbo share certificates can be pledged as collateral for a secured loan (not applicable to IRA, Roth IRA, or Coverdell ESA Fixed Rate share certificates).

Refer to Andrews Federal’s Schedule of Fees and Terms and Conditions disclosure for additional account terms and conditions.

^****IRA, Roth IRA, and Coverdell ESA Jumbo share certificate accounts are subject to additional terms and conditions. Refer to your plan documents for more details.

The following terms apply to the: Raise Your Rate Share Certificate (various terms available)

Andrews Federal is pleased to offer Raise Your Rate share certificates in a variety of terms. Please refer to our website,
www.andrewsfcu.org, for current terms offered. You will receive a disclosure specific to your certificate at the time of account opening, refer to that document for the terms and conditions that apply to your certificate.

The Raise Your Rate share certificate is different from other “bump it up” share certificates that the Credit Union may have or is currently offering, in that you have more opportunities to take advantage of “rate bumps” over the term of the share certificate. 

This product is not offered for IRA, ROTH IRA or Coverdell ESA share certificates.

Dividend Rate: The disclosed dividend rate and annual percentage yield will remain in effect for the entire term of your Raise Your Rate share certificate until such time as you exercise your ability to raise your rate. You will have up to a maximum of three (3) opportunities to request the Credit Union to “raise your rate” to the rate currently being offered on our Fixed Rate Share Certificate of the same term as published on our website (certificate specials are excluded). Your Raise Your Rate share certificate must be opened for a minimum of six (6) months before you may request your first rate raise.

Once raised, your dividend rate and annual percentage yield will reflect the new rate until such time as you are eligible for, and request, another rate raise. You will have an opportunity to request up to a maximum of three (3) rate raises over the term of your share certificate, as long as six (6) months have passed since your last rate raise. If you do not exercise your rate raise option(s) during the term of the certificate, you forfeit your rate raise option(s).

Upon maturity, your Raise Your Rate share certificate will be renewed to equal the dividend rate and annual percentage yield being offered then by the Credit Union on new Raise Your Rate share certificates for the same term as your original deposit (or the closest available type and term).

Accrual of Dividends: Dividends begin to accrue on the business day that cash or non-cash items (for example, checks) are deposited. Dividends are calculated by the average daily balance method which applies a periodic rate to the average daily balance in the account for the period (quarter). The average daily balance is calculated by adding the balance in the account for each day of the period and dividing that figure by the number of days in the period. We then apply the dividend rate shown on the current rate schedule as being applicable to the average daily balance in the account to the entire average daily balance to determine the amount of dividends you have earned.

Minimum Balance to Earn: You must maintain a minimum average balance of $1,000.00 in your Raise Your Rate share certificate to obtain the disclosed annual percentage yield.

Minimum to Open and/or Maintain: The minimum amount to open and maintain a Raise Your Rate share certificate is $1,000.00. You will have up to ten (10) calendar days after the account open date in which to fund the account with this minimum opening deposit (and to fund your Raise Your Rate share certificate in general). If you do not fund your Raise Your Rate share certificate within those ten (10) calendar days, your Raise Your Rate share certificate will be closed and any funds in it will be transferred to your Base Share Savings Account.

Compounding and Crediting: Unless otherwise paid, dividends will be compounded and credited every quarter. For example, the beginning date of the first dividend period of the calendar year is January 1 and the ending date of such dividend period is March 31. All other dividend periods follow this same pattern of dates. The dividend declaration date is the last day of the dividend period, and for the example above, is March 31. Dividends are based on our current income and available earnings, after required transfer to reserves, at the end of each dividend period and, thus, cannot be guaranteed. Federal regulations prohibit payment of dividends in excess of available earnings.

Transaction Limitations: After the Raise Your Rate share certificate is opened, you may not make deposits to it until the maturity date stated on the account. Dividends credited during the term may be withdrawn at any time during the term; withdrawing dividends can reduce future earnings. Dividends not withdrawn become part of the principal if the account is renewed for an additional term. Withdrawals of principal during the terms are subject to early withdrawal penalties. If you close your share certificate prior to maturity, you will receive the dividends that you earned through the closing date but that have not been previously credited.

Early Withdrawal Penalties (a penalty may be imposed for principal withdrawals before maturity):

• If your account has an original maturity of less than 24 months, we will charge a penalty equal to 90 days of dividends.
• If your account has an original maturity date of 24 months or greater, we will charge a penalty equal to 180 days of dividends.
• Certain Special share certificates (i.e. 55-month or 84-month) may carry a penalty equal to 360 days of dividends.

If the principal amount being withdrawn together with accrued but unpaid dividends is insufficient to pay the penalty, the Credit Union may deduct the balance of the penalty from any funds remaining in the Raise Your Rate share certificate, as applicable, or in any other of your accounts at the Credit Union; or, on our request, you will pay us the balance of the penalty. In certain circumstances, such as the death or incompetence of an owner of this account, the law permits, or in some cases requires, the waiver of the early withdrawal penalty. 

Withdrawal of Dividends Prior to Maturity: The annual percentage yield is based on an assumption that dividends will remain in the Raise Your Rate share certificate until maturity. You may alternatively elect to have your dividends transferred to another account with the Credit Union. A withdrawal will reduce earnings. Fees may reduce earnings on the account; if the Credit Union elects to not renew your share certificate automatically, we will notify you of this prior to your maturity date.

Renewal Policies: Your Raise Your Rate certificate will automatically renew at maturity. You may alternatively elect to have your Raise Your Rate share certificate, upon maturity, transferred to another account with the Credit Union. Upon automatic renewal, we will place the funds, plus any dividends not already paid to you, in a new Raise Your Rate share certificate of the same type and for the same term as your original deposit (or the closest available type and term), at the dividend rate and annual percentage yield we are offering as of your maturity date for Raise Your Rate share certificates of that type and term (unless we notify you otherwise prior to maturity). You will have a grace period of ten (10) calendar days after the maturity date during which you may withdraw funds, add principal and/or change the terms of your Raise Your Rate share certificate without penalty.

Refer to Andrews Federal’s Schedule of Fees and Terms and Conditions disclosure for additional account terms and conditions.

The following terms apply to the: Bump It Up Share Certificate

As of July 1, 2022 the Credit Union no longer offers Bump It Up Share Certificates. Other similar products may be available. Please refer to our website, www.andrewsfcu.org, for current products, rates and terms offered. 

Dividend Rate: The disclosed dividend rate and annual percentage yield will remain in effect for the entire term of your Bump It Up Share certificate until such time as you exercise your ability to bump up the rate. Once during the term of the certificate, you may choose to bump your rate to the rate currently being offered on our Fixed Rate Share Certificate of the same term as posted on our website (certificate specials are excluded).

For example, if you have a 24 month Bump It Up Share certificate, this allows you to, at any one time during the 24 month term, change the dividend rate of your certificate to match the currently advertised rate of our 24 month Fixed Rate Share Certificate.

Once bumped, your dividend rate and annual percentage yield will reflect the new bumped rate until the maturity date of the certificate. If you do not exercise your bump option during the term of the certificate, you forfeit your bump option. Upon maturity, your Bump It Up Share certificate will be renewed to equal the dividend rate and annual percentage yield being offered then by the Credit Union on new Bump It Up Share certificates for the same term as your original deposit (or the closest available type and term).

Accrual of Dividends: Dividends begin to accrue on the business day that cash or non-cash items (for example, checks) are deposited. Dividends are calculated by the average daily balance method which applies a periodic rate to the average daily balance in the account for the period (quarter). The average daily balance is calculated by adding the balance in the account for each day of the period and dividing that figure by the number of days in the period. We then apply the dividend rate shown on the current rate schedule as being applicable to the average daily balance in the account to the entire average daily balance to determine the amount of dividends you have earned.

Minimum Balance to Earn: You must maintain a minimum average balance of $1,000.00 in your Bump It Up Share certificate to obtain the disclosed annual percentage yield.

Minimum to Open and/or Maintain: The minimum amount to open and maintain a Bump It Up Share certificate is $1,000.00.

Compounding and Crediting: Unless otherwise paid, dividends will be compounded and credited every quarter. For example, the beginning date of the first dividend period of the calendar year is January 1 and the ending date of such dividend period is March 31. All other dividend periods follow this same pattern of dates. The dividend declaration date is the last day of the dividend period, and for the example above, is March 31. Dividends are based on our current income and available earnings, after required transfer to reserves, at the end of each dividend period and, thus, cannot be guaranteed. Federal regulations prohibit payment of dividends in excess of available earnings.

Transaction Limitations: After the Bump It Up Share certificate is opened, you may not make deposits to it until the maturity date stated on the account. Dividends credited during the term may be withdrawn at any time during the term; withdrawing dividends can reduce future earnings. Dividends not withdrawn become part of the principal if the account is renewed for an additional term. Withdrawals of principal during the terms are subject to early withdrawal penalties. If you close your share certificate prior to maturity, you will receive the dividends that you earned through the closing date but that have not been previously credited.

Early Withdrawal Penalties (a penalty may be imposed for principal withdrawals before maturity):

• If your account has an original maturity of less than 24 months, we will charge a penalty equal to 90 days of dividends.
• If your account has an original maturity date of 24 months or greater, we will charge a penalty equal to 180 days of dividends.
• Certain Special share certificates (i.e. 55-month or 84-month) may carry a penalty equal to 360 days of dividends.

If the principal amount being withdrawn together with accrued but unpaid dividends is insufficient to pay the penalty, the Credit Union may deduct the balance of the penalty from any funds remaining in the Bump It Up Share certificate, as applicable, or in any other of your accounts at the Credit Union; or, on our request, you will pay us the balance of the penalty. In certain circumstances, such as the death or incompetence of an owner of this account, the law permits, or in some cases requires, the waiver of the early withdrawal penalty. Different terms and conditions may apply to IRA, Roth IRA, or Coverdell accounts; see your plan documents for more details.

Withdrawal of Dividends Prior to Maturity: The annual percentage yield is based on an assumption that dividends will remain in the Bump It Up Share certificate until maturity. You may alternatively elect to have your dividends transferred to another account with the Credit Union. A withdrawal will reduce earnings. Fees may reduce earnings on the account; if the Credit Union elects to not renew your share certificate automatically, we will notify you of this prior to your maturity date.

Renewal Policies: Your Bump It Up Share certificate will automatically renew at maturity. You may alternatively elect to have your Bump It Up Share certificate, upon maturity, transferred to another account with the Credit Union. Upon automatic renewal, we will place the funds, plus any dividends not already paid to you, in a new Bump It Up Share certificate of the same type and for the same term as your original deposit (or the closest available type and term), at the dividend rate and annual percentage yield we are offering as of your maturity date for Bump It Up Share certificates of that type and term (unless we notify you otherwise prior to maturity). You will have a grace period of ten (10) calendar days after the maturity date during which you may withdraw funds, add principal and/or change the terms of your Bump It Up Share certificate without penalty.

Refer to Andrews Federal’s Schedule of Fees and Terms and Conditions disclosure for additional account terms and conditions.

^****IRA, Roth IRA, and Coverdell ESA share certificate accounts are subject to additional terms and conditions. Refer to your plan documents for more details.

The following terms apply to the: Generator Share Certificate

Andrews Federal is pleased to offer Generator Share certificates in a variety of terms. Please refer to our website, www.andrewsfcu.org, for current terms. Generator Share certificates are not available for any IRA, Roth IRA, or Coverdell plan options. You will receive a disclosure specific to your certificate at the time of account opening, refer to that document for the terms and conditions that apply to your certificate.

Dividend Rate: The disclosed dividend rate and annual percentage yield will remain in effect for the entire term of your Generator Share certificate but may change each time the Generator Share certificate is renewed to equal the dividend rate and annual percentage yield being offered then by the Credit Union on new Generator Share certificates for the same term as your original deposit (or the closest available type and term).

Accrual of Dividends: Dividends begin to accrue on the business day that cash or non-cash items (for example, checks) are deposited. Dividends are calculated by the average daily balance method which applies a periodic rate to the average daily balance in the account for the period (quarter). The average daily balance is calculated by adding the balance in the account for each day of the period and dividing that figure by the number of days in the period. We then apply the dividend rate shown on the current rate schedule as being applicable to the average daily balance in the account to the entire average daily balance to determine the amount of dividends you have earned.

Minimum Balance to Earn: You must maintain a minimum average balance of $50.00 in your Generator Share certificate to obtain the disclosed annual percentage yield.

Minimum to Open and/or Maintain: The minimum amount to open and maintain a Generator Share certificate is $50.00.

Compounding and Crediting: Unless otherwise paid, dividends will be compounded and credited every quarter. For example, the beginning date of the first dividend period of the calendar year is January 1 and the ending date of such dividend period is March 31. All other dividend periods follow this same pattern of dates. The dividend declaration date is the last day of the dividend period, and for the example above, is March 31. Dividends are based on our current income and available earnings, after required transfer to reserves, at the end of each dividend period and, thus, cannot be guaranteed. Federal regulations prohibit payment of dividends in excess of available earnings.

Transaction Limitations: After the Generator Share certificate is opened, you may make deposits to it at any time; it is recommended that you set up an automatic deposit to your Generator Share in order to help build your certificate balance. Partial withdrawals of any amount, made up of dividends and/or principal, will not be permitted. Withdrawals of the entire balance prior to maturity are subject to early withdrawal penalties and will result in the closure of the certificate. If you close your Generator Share certificate prior to maturity, you will receive the dividends that you earned through the closing date but that have not been previously credited.

Early Withdrawal Penalties (a penalty may be imposed for withdrawals before maturity): $25.00 flat Early Withdrawal Penalty Fee, regardless of term or balance withdrawn.

If the amount being withdrawn together with accrued but unpaid dividends is insufficient to pay the penalty, the Credit Union may deduct the balance of the penalty from any funds in any other of your accounts at the Credit Union; or, on our request, you will pay us the balance of the penalty.

In certain circumstances, such as the death or incompetence of an owner of this account, the law permits, or in some cases requires, the waiver of the early withdrawal penalty.

Withdrawal of Dividends Prior to Maturity: Partial withdrawals are not permitted during the term of the Generator Share certificate; therefore dividends may not be withdrawn prior to maturity. The annual percentage yield is based on an assumption that dividends will remain in the share certificate until maturity. Fees may reduce earnings on the account; if the Credit Union elects to not renew your share certificate automatically, we will notify you of this prior to your maturity date.

Renewal Policies: Your Generator Share certificate will automatically renew at maturity. You may alternatively elect to have your share certificate, upon maturity, transferred to another account with the Credit Union. Upon automatic renewal, we will place the funds, plus any dividends not already paid to you, in a new Generator Share certificate of the same type and for the same term as your original deposit (or the closest available type and term), at the dividend rate and annual percentage yield we are offering as of your maturity date for Generator Share certificates of that type and term (unless we notify you otherwise prior to maturity). You will have a grace period of ten (10) calendar days after the maturity date during which you may withdraw funds, add principal and/or change the terms of your Generator Share certificate without penalty.

Refer to Andrews Federal’s Schedule of Fees and Terms and Conditions disclosure for additional account terms and conditions.

Special Information about Minor Accounts: We offer two account categories specifically for our members who are less than 18 years old. Our minor accounts fall into two categories: custodial and non-custodial:

Custodial Minor Accounts: Sprouting Savers-UTMA (for minors age 0 and up)

The Sprouting Savers-UTMA allows the transfer of funds to a minor (as an irrevocable gift or transfer) without the minor retaining any control or access to the funds; the account is controlled by a named Custodian. All Sprouting Savers- UTMA accounts are governed by the Uniform Transfers to Minors Act and are subject to related state law. The rights and responsibilities of the Custodian of this UTMA account are determined by the Uniform Transfer to Minors Act and are subject to related state law.

Eligible share products: All Sprouting Savers-UTMA accounts are eligible to open the following share products as described herein: Base Savings, Other Savings, Planners’ Savings, Educational Savings, and any Share Certificate.

Non Custodial Minor Accounts: Cash Commanders (for minors age 13 and up)

The Cash Commanders account allows the minor to have access and control over their own account, with an adult guarantor as Joint member on the account. The Joint member must be at least 18 years of age, and must sign a Guaranty and Indemnification form guaranteeing payment of any negative balances, debts, or other amounts owed to the Credit Union as may arise through use of the account by the minor or Joint member. The Cash Commanders are eligible for additional products and services, such as a checking account or VISA debit card, to help minors learn how manage their money and a Credit Union account.

Eligible share products: All Cash Commanders are eligible to open any of the savings, checking, and money market or share certificate products as described herein.

Special Information about IRA, Roth IRA, and Coverdell Educational Savings Accounts: Andrews offers savings and share certificates available for your IRA, Roth IRA, or Coverdell ESA plan; refer to our website to determine what products we are currently offering for your plan. Please refer to your tax advisor when determining what your appropriate retirement plans or educational plans and investment choices are. Transactions against any IRA, Roth IRA, or Coverdell ESA may trigger tax liabilities under federal tax laws; please consult your tax advisor accordingly.

Traditional IRA (Individual Retirement Arrangement): An IRA is a type of account created by the federal government to give individuals a tax advantaged way to save and invest money. Your contributions to an IRA may be tax-deductible (subject to eligibility). Your earnings grow tax-deferred, so you will not pay income taxes on your earnings until you make withdrawals. Both deductible contributions and earnings are then taxed at your regular income tax rate when the money is withdrawn. Find out more about Traditional IRAs at www.irs.gov.

Roth IRA: In a Roth IRA, your contributions are not tax-deductible. Your earnings grow tax-deferred, so you may experience a tax savings on your Roth investments over time. Distributions from a Roth IRA may also be tax-free (subject to certain conditions). Find out more about Roth IRAs at www.irs.gov.

Coverdell Educational Savings Account: A Coverdell ESA is a trust or custodial account set up solely for the purpose of paying qualified education expenses for the designated beneficiary of the account (i.e., the minor or student). Contributions to a Coverdell ESA are not tax deductible, but earnings grow tax free until distributed. In general, the designated beneficiary of a Coverdell ESA can receive tax free distributions to pay qualified education expenses. The distributions are tax free to the extent the amount of the distributions do not exceed the beneficiary’s qualified education expenses. Find out more about Coverdell ESAs at www.irs.gov.the account for each day of the period and dividing that figure by the number of days in the period. We then apply the dividend rate shown on the current rate schedule as being applicable to the average daily balance in the account to the entire average daily balance to determine the amount of dividends you have earned.

Updated 11/13/2024; Reviewed 11/13/2024

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This Zelle® Network Standard Terms (the “Agreement”) is a contract between you and Andrews Federal Credit Union (“Credit Union”, “us,” “we,” or “our”) in connection with the Zelle® Services defined herein. In addition to this Agreement, in connection with your use of the Service, you may be subject to, and/or required to agree to, account agreements, guidelines, rules, schedules, disclosures, disclaimers and other terms that we have previously provided to you or otherwise make available to you from time to time (collectively “Additional Agreements”). All such Additional Agreements are hereby incorporated by reference into this Agreement. Additional Agreements shall include, without limitation, agreements, rules or other terms governing any checking, savings, or other deposit accounts, loan, line of credit and credit card accounts, and any other accounts that you may access while using the Service; fee schedules; our Terms and Conditions membership agreement (“Terms and Conditions”) and our Digital Banking Terms and Conditions (“Digital Banking Agreement”). If the terms and conditions of this Agreement conflict with the terms and conditions contained in any Additional Agreement, the terms and conditions of the specific Service shall govern as to that particular Service unless expressly stated herein. Notwithstanding anything to the contrary, the terms and conditions of this Agreement are not intended to modify any disclosures or other terms that are required by law and that are provided by us in an Additional Agreement. 

1. DESCRIPTION OF SERVICES 

1. We have partnered with the Zelle Network (“Zelle”) to enable a convenient way to transfer money between you and others who are enrolled directly with Zelle® or enrolled with another financial institution that partners with Zelle (each, a “User”) using aliases, such as email addresses or mobile phone numbers (the “Service”). We will refer to financial institutions that have partnered with Zelle as “Network Banks.” 
2. Zelle provides no deposit account or other financial services. Zelle neither transfers nor moves money. You may not establish a financial account with Zelle of any kind. All money will be transmitted by a Network Bank. 
3. THE SERVICE IS INTENDED TO SEND MONEY TO FRIENDS, FAMILY AND OTHERS YOU TRUST. YOU SHOULD NOT USE THE SERVICE TO SEND MONEY TO RECIPIENTS WITH WHOM YOU ARE NOT FAMILIAR OR YOU DO NOT TRUST. 

2. ELIGIBILITY AND USER PROFILE 

When you enroll to use the Service or when you permit others to whom you have delegated to act on your behalf to use or access the Service, you agree to the terms and conditions of this Agreement. You represent that you have the authority to authorize debits and credits to the enrolled bank account. 

3. PROHIBITED PAYMENTS 

You agree that you will not use the Service to send money to anyone to whom you are obligated for tax payments, payments made pursuant to court orders (including court-ordered amounts for alimony or child support), fines, payments to loan sharks, gambling debts or payments otherwise prohibited by law, and you agree that you will not use the Service to request money from anyone for any such payments. 

The Service is intended for personal, not business or commercial use. You agree that you will not use the Service to send or receive payments in connection with your business or commercial enterprise. We reserve the right to decline your enrollment if we believe that you are enrolling to use the Service with your business account or to receive business or commercial payments. We further reserve the right to suspend or terminate your use of the Service if we believe that you are using the Service for business or commercial purposes, or for any unlawful purpose. 

4. CONTENT STANDARDS 

You agree that you will not upload or provide Content or otherwise post, transmit, distribute, or disseminate through the Service any material that: (a) is false, misleading, unlawful, obscene, indecent, lewd, pornographic, defamatory, libelous, threatening, harassing, hateful, abusive, or inflammatory; (b) encourages conduct that would be considered a criminal offense or gives rise to civil liability; (c) breaches or infringes any duty toward or rights of any person or entity, including rights of publicity, privacy or intellectual property; (d) contains corrupted data or any other harmful, disruptive, or destructive files; (e) advertises products or services competitive with Zelle, as determined by Zelle in its sole discretion; or (f) in Zelle’s or our sole judgment, is objectionable, restricts or inhibits any person or entity from using or enjoying any portion of the Service, or which may expose us, Zelle or our respective affiliates or customers to harm or liability of any nature. 

Although neither we nor Zelle have any obligation to monitor any Content, both we and Zelle have absolute discretion to remove Content at any time and for any reason without notice. We and Zelle may also monitor such Content to detect and prevent fraudulent activity or violations of the terms and conditions. You understand that by using the Service, you may be exposed to Content that is offensive, indecent, or objectionable. We and Zelle are not responsible for, and assume no liability, for any Content, including any loss or damage to any of your Content. We and Zelle make no representation or warranty that Content uploaded to a User profile accurately identifies a particular User of the Service. 

The Service may include functionality for you to add a unique alpha-numeric identifier to your registered User profile to be used in lieu of your phone number or email address when sending or receiving money, which will be your “Zelle tag.” You will be limited to one Zelle tag per bank account, and each Zelle tag must have one U.S. mobile phone number or email address associated with it. Your Zelle tag must meet the Content Standards. You may not select a Zelle tag that misleads or deceives other Users of the Service as to your identity, or otherwise. Although neither we nor Zelle have any obligation to monitor User Zelle tags, both we and Zelle have absolute discretion to remove a User Zelle tag at any time and for any reason without notice. We and Zelle may require you to change your Zelle tag in our sole discretion, and we may elect to make a Zelle tag unavailable to you, without any liability to you. We and Zelle may also monitor User Zelle tags to detect and prevent fraudulent activity or violations of the terms and conditions. You understand that by using the Service, you may be exposed to a Zelle tag that is offensive, indecent, or objectionable. We and Zelle are not responsible for, and assume no liability, for any User Zelle tags, including any loss or damage caused thereby. We and Zelle make no representation or warranty that a User Zelle tag accurately identifies a particular User of the Service. We respect the intellectual property of others and require that users of the Service comply with relevant intellectual property laws, including copyright and trademark laws. We may, in appropriate circumstances and at our discretion, limit or terminate the use of our products or services for users who use or publish Content on the Service that is subject to intellectual property rights claims. 

5. AMENDMENTS OR CHANGES TO AGREEMENT 

Subject to applicable law, we may amend or change this Agreement (including any applicable fees and service charges) from time to time, in our sole discretion, by posting the updated terms on our website at www.andrewsfcu.org/Learn/ Resources/Disclosures. We recommend that you access and review this Agreement regularly. If you find the Agreement unacceptable to you, you may cancel your profile and enrollment with Zelle and immediately discontinue your use of the Services. Your continued access of the Services after any amendment, modification or change to the terms and conditions of this Agreement shall constitute your agreement and acceptance to such amendment, modification or change. 

6. CONSENT TO SHARE PERSONAL INFORMATION (INCLUDING ACCOUNT INFORMATION) 

You consent to us sharing your personal information, which may include Account information, for the following, but not limited to, reason(s): 

1. As necessary for Network Banks to complete transfers; 
2. As necessary to resolve a problem related to a transfer or payment between you and another User; 
3. To verify the existence of your Account, or debit card, as applicable; 
4. To comply with government agency or court orders or other legal process; 
5. To verify your identity for purposes of compliance with applicable laws, including without limitation the USA PATRIOT Act; 
6. To comply with inquires in connection with fraud prevention or any investigation; 
7. For our general business purpose, including without limitation data analysis and audits; 
8. As otherwise permitted by the terms of our Privacy Policy, as discussed in the Section below titled “Privacy and Information Security;” or 
9. If you give us prior verbal or written permission 

7. PRIVACY AND INFORMATION SECURITY 

We make security and the protection of your information a top priority. You can access our Privacy Notice in the Privacy Center of our website, at: www.andrewsfcu.org/Privacy-Center. Our Privacy Notice is incorporated into and made a part of this Agreement by this reference. 

8. WIRELESS OPERATOR DATA 

We or Zelle may use information on file with your wireless operator to further verify your identity and to protect against or prevent actual or potential fraud or unauthorized use of the Service. By using the Service, you authorize your wireless operator (AT&T, Sprint, T-Mobile, US Cellular, Verizon, or any other branded wireless operator) to disclose your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status and device details, if available, to our third party service provider solely to allow verification of your identity and to compare information you have provided to us or to Zelle with your wireless operator account profile information for the duration of our business relationship. See Zelle’s Privacy Policy at www.zellepay.com/ privacy-policy for how it treats your data. You may visit the Privacy Center of our website to see how we treat your data, at: www.andrewsfcu.org/Privacy-Center. 

9. ENROLLING FOR THE SERVICE 

1. You must provide us with an email address that you regularly use and intend to use regularly (i.e., no disposable email addresses) and a permanent U.S. mobile phone number that you intend to use for an extended period of time (i.e., no “burner” numbers). You may not enroll in the Service with a landline phone number, Google Voice number, or Voice over Internet Protocol. 
2. Once enrolled, you may: 
   1. authorize a debit of your account to send money to another User either at your initiation or at the request of that User; and 
   2. receive money from another User either at that User’s initiation or at your request, subject to the conditions of the Section below titled “Requesting Money.” 
3. If at any time while you are enrolled, you do not send or receive money using the Service for a period of 18 consecutive months, we may contact you and/or take other steps to confirm that the U.S. mobile phone number or email address that you enrolled still belongs to you. If we are unable to confirm that you are the owner of the mobile phone number or email address, then you understand that we may cancel your enrollment and you will not be able to send or receive money with the Service until you enroll again. 
4. Once enrolled, a Z logo will appear on your profile picture for each U.S. mobile number and/or email address that you have enrolled with Zelle. The Z logo will be displayed to other Users to aid them in determining which of your U.S mobile numbers or email addresses should be used to send money with Zelle. If a User sends you money using a different U.S. mobile number or email address that they may have for you (one that is not already enrolled), you will receive a message with instructions on how to enroll with Zelle. 

10. CONSENT TO EMAILS AND AUTOMATED TEXT MESSAGES 

By participating as a User, you represent that you are the owner of the email address, mobile phone number, Zelle tag, and/or other alias you enrolled, or that you have the delegated legal authority to act on behalf of the owner of such email address, mobile phone number, Zelle tag and/or other alias to send or receive money as described in this Agreement. You consent to the receipt of emails or text messages from us, from Zelle, from other Users that are sending you money or requesting money from you, and from other Network Banks or their agents regarding the Services or related transfers between Network Banks and you. You agree that we may, Zelle may or either of our agents may use automatic telephone dialing systems in connection with text messages sent to any mobile phone number you enroll. You further acknowledge and agree: 

1. You are responsible for any fees or other charges that your wireless carrier may charge for any related data, text or other message services, including without limitation for short message service. Please check your mobile service agreement for details or applicable fees. 
2. You will immediately notify us if any email address or mobile phone number you have enrolled is (i) surrendered by you, or (ii) changed by you. 
3. In the case of any messages that you may send through either us or Zelle or that we may send or Zelle may send on your behalf to an email address or mobile phone number, you represent that you have obtained the consent of the recipient of such emails or automated text messages to send such emails or text messages to the recipient. You understand and agree that any emails or text messages that we send or that Zelle sends on your behalf may include your name. 
4. Your wireless carrier is not liable for any delay or failure to deliver any message sent to or from us or Zelle, including messages that you may send through us or through Zelle or that we may send or Zelle may send on your behalf. 
5. To cancel text messaging from us, send STOP to 53608. For help or information regarding text messaging, send HELP to 53608 or contact our customer service at (800) 487-5500. You expressly consent to receipt of a text message to confirm your “STOP” request. 
6. Supported Carriers: All major wireless carriers. 

11. RECEIVING MONEY; MONEY TRANSFERS BY NETWORK BANKS 

Once a User initiates a transfer of money to your email address, mobile phone number, or Zelle tag enrolled with the Service, you have no ability to stop the transfer. By using the Service, you agree and authorize us to initiate credit entries to the bank account you have enrolled. 

Most transfers of money to you from other Users will occur within minutes. There may be other circumstances when the payment may take longer. For example, in order to protect you, us, Zelle and the other Network Banks, we may need or Zelle may need additional time to verify your identity or the identity of the person sending the money. We may also delay or block the transfer to prevent fraud or to meet our regulatory obligations. If we delay or block a payment that you have initiated through a request for money, we will notify you in accordance with your User preferences (i.e. email, push notification). 

If you are receiving a payment from a business or government agency, your payment will be delivered in accordance with both this Agreement and the procedures of the business or government agency that is sending you the payment. 

12. SENDING MONEY; DEBITS BY NETWORK BANKS 

You may send money to another User at your initiation or in response to that User’s request for money. You understand that use of this Service by you shall at all times be subject to (i) this Agreement, and (ii) your express authorization at the time of the transaction for us to initiate a debit entry to your bank account. You understand that when you send the payment, you will have no ability to stop it. You may only cancel a payment if the person to whom you sent the money has not yet enrolled in the Service. If the person you sent money to has already enrolled with Zelle, either in the Zelle mobile app or with a Network Bank, the money is sent directly to their bank account (except as otherwise provided below) and may not be canceled or revoked. 

In most cases, when you are sending money to another User, the transfer will occur in minutes; however, there are circumstances when the payment may take longer. For example, in order to protect you, us, Zelle and the other Network Banks, we may need additional time to verify your identity or the identity of the person receiving the money. If you are sending money to someone who has not enrolled as a User with Zelle, either in the Zelle mobile app or with a Network Bank, they will receive a text or email notification instructing them on how to enroll to receive the money. You understand and acknowledge that a person to whom you are sending money and who is not enrolling as a User may fail to enroll with Zelle, or otherwise ignore the payment notification, and the transfer may not occur. 

The money may also be delayed or the transfer may be blocked to prevent fraud or comply with regulatory requirements. If we delay or block a payment that you have initiated, we will notify you in accordance with your User preferences (i.e. email, push notification). 

We have no control over the actions of other Users, other Network Banks or other financial institutions that could delay or prevent your money from being delivered to the intended User. 

13. STATEMENTS 

Transactions made through the Service will appear in the online transaction history and on your periodic statement(s) for your Account. 

14. LIABILITY 

Neither we nor Zelle shall have liability to you for any transfers of money, including without limitation, (i) any failure, through no fault of us or Zelle to complete a transaction in the correct amount, or (ii) any related losses or damages. Neither we nor Zelle shall be liable for any typos or keystroke errors that you may make when using the Service. 

THE SERVICE IS INTENDED FOR SENDING MONEY TO FAMILY, FRIENDS AND OTHERS WHOM YOU TRUST. YOU SHOULD NOT USE ZELLE TO SEND MONEY TO PERSONS WITH WHOM YOU ARE NOT FAMILIAR OR YOU DO NOT TRUST. NEITHER THE CREDIT UNION NOR ZELLE OFFERS A PROTECTION PROGRAM FOR AUTHORIZED PAYMENTS MADE THROUGH THE SERVICE (FOR EXAMPLE, IF YOU DO NOT RECEIVE THE GOODS OR SERVICES THAT YOU PAID FOR, OR THE GOODS OR SERVICES THAT YOU RECEIVED ARE DAMAGED OR ARE OTHERWISE NOT WHAT YOU EXPECTED). YOU AGREE THAT YOU, NOT WE OR ZELLE, ARE RESPONSIBLE FOR RESOLVING ANY PAYMENT OR OTHER DISPUTES THAT YOU HAVE WITH ANY OTHER USER WITH WHOM YOU SEND MONEY TO, OR RECEIVE OR REQUEST MONEY FROM, USING THE SERVICE. 

15. SEND LIMITS 

Transfers from your account(s) may be requested for a maximum of $500 per Business Day, up to an aggregate of $1,000 per week and $3,000 per month. These aggregate amounts apply to all accounts that you own individually or that you have joint ownership of, and are based on the effective transfer dates. If you attempt to initiate a transfer that would exceed these limits, an online message will let you know the effective transfer dates that have exceeded these limits. 

Transfer limits applicable to Users of other Network Banks are governed by the User’s Network Bank. Transfer limits applicable to Users who use the separate Zelle service website or mobile app are governed by Zelle’s separate service agreements. You understand that if you use the separate Zelle transfer service website or mobile app, you may be subject to lower limits than those applicable to you using the Service hosted directly by us. 

We reserve the right to change from time to time the dollar amount of transfers you are permitted to make using the Service. All transfer limits are subject to temporary reductions to protect the security of accounts and/or the Service. 

16. REQUESTING MONEY 

You may request money from another User. You understand and acknowledge that Users to whom you send payment requests may reject or ignore your request. Neither we nor Zelle guarantee that you will receive money from other Users by sending a payment request, or that you will receive the amount that you request. Neither we nor Zelle accept responsibility if the other User rejects or ignores your request, or sends you an amount that is less than you request. If a User ignores your request, we may decide or Zelle may decide, in our sole discretion, that we will not send a reminder or repeat request to that User. 

By accepting this Agreement, you agree that you are not engaging in the business of debt collection by attempting to use the Service to request money for the payment or collection of an overdue or delinquent debt; to request money that is owed to another person; or to collect any amounts that are owed pursuant to a court order. You agree to indemnify, defend and hold harmless Zelle, its owners, directors, officers agents and Network Banks from and against all claims, losses, expenses, damages and costs (including, but not limited to, direct, incidental, consequential, exemplary and indirect damages), and reasonable attorney’s fees, resulting from or arising out of any request for money that you send that is related to overdue or delinquent amounts. 

You agree to receive money requests from other Users, and to only send requests for legitimate and lawful purposes. Requests for money are solely between the sender and recipient and are not reviewed or verified by us or by Zelle. Neither we nor Zelle assume responsibility for the accuracy or legality of such requests and do not act as a debt collector on your behalf or on behalf of the sender of a request for money. 

We reserve the right, but assume no obligation, to terminate your ability to send requests for money in general, or to specific recipients, if we deem such requests to be potentially unlawful, abusive, offensive or unwelcome by the recipient. 

17. TRANSACTION ERRORS 

You understand that we must rely on the information provided by you and you authorize us to act on any instruction, which has been or reasonably appears to have been sent by you, to submit fund transfer instructions on your behalf. You understand that financial institutions receiving the fund transfer instructions may rely on such information. We are not obliged to take any further steps to confirm or authenticate such instructions and will act on them without getting further confirmation. You agree to accept full responsibility for losses resulting from any of your errors, duplication, ambiguities, or fraud in the information that you provide. You agree not to impersonate any person or use a name that you are not authorized to use. If any information you provide is untrue, inaccurate, not current or incomplete, without limiting other remedies, we reserve the right to recover from you any costs or losses incurred as a direct or indirect result of the inaccurate or incomplete information. 

In the event that an error does occur, refer to our Electronic Funds Transfer Agreement and Disclosure section of our Terms and Conditions disclosure for details on our error resolution procedures. This disclosure may be found on our website at www.andrewsfcu.org/Learn/Resources/Disclosures. 

18. YOUR LIABILITY FOR UNAUTHORIZED TRANSFERS

Tell us AT ONCE if you believe your password has been lost or stolen or that an unauthorized online transfer has been made from any of your deposit accounts. Telephoning us is the best and fastest way of keeping your possible losses to a minimum. You could lose all the money in your Account(s), (plus your maximum overdraft Line of Credit, if you have one with us). If you tell us within two (2) business days after you discover the loss or theft, you may be liable for no more than $50, if someone accesses your Account without your permission. 

If you do not tell us within two (2) business days after you discover the loss or theft of your password or that an unauthorized online transfer has been made from any of your deposit Accounts, and we can prove we could have stopped someone from making a transfer without your authorization if you had told us, you could lose as much as $500. Furthermore, if any Account statement shows online transfers that you did not make, tell us AT ONCE. If you do not tell us within sixty (60) days for a transfer from your Account after a statement showing such a transfer was transmitted, you may not get back any money you lost after the sixty (60) days if we can prove that we could have stopped someone from taking the money if you had told us in time. 

If your delay in notifying the Credit Union was due to extenuating circumstances, we shall extend the times above to a reasonable period. If you have authorized someone else to use of your password (either expressly or through your actions on your account), you are responsible for all transactions that person or persons initiates at any time, even if the amount or transactions exceed what you may have authorized. 

For full details regarding your liability for unauthorized transactions, refer to our Electronic Funds Transfer Agreement and Disclosure section of our Terms and Conditions disclosure. This disclosure may be found on our website at www. andrewsfcu.org/Learn/Resources/Disclosures. 

19. LIABILITY FOR FAILURE TO COMPLETE TRANSFERS 

If we do not complete a transfer you send from your Account in the correct amount or according to our agreement with you, we will be liable for those damages as the law imposes in such cases. However, there are some exceptions. We will not be liable, for example: 

1. If, through no fault of ours, your Account does not contain sufficient funds to make the transfer and the transfer would exceed any credit line or any overdraft for such account. 
2. The Service, your operating system or software was not functioning properly at the time you attempted to initiate such transfer and it was evident to you at the time you began the transfer. 
3. Circumstances beyond our control, such as fires, floods, acts of nature, power outages and the like. 
4. If you have not provided us with complete and correct transfer information, including without limitation the financial institution name and account number (if applicable), the email address or mobile phone number of the recipient for transfers you send and transfer amount for a transfer. 

The list of examples set out in this Section is meant to illustrate circumstances under which we would not be liable for failing to make a transfer and is not intended to list all of the circumstances where we would not be liable. 

20. FEES 

We do not charge a fee for using the Service. However, fees associated with text messaging may be assessed by your mobile carrier, and data rates may apply. Account fees (e.g., monthly service, overdraft, etc.) may also apply to your account(s) that you use for the Service. In addition, fees may apply if you use the Service through another financial institution or through Zelle’s separate transfer service website or mobile app. We reserve the right to assess fees in connection with the Service in the future. If we do assess fees, we will give you reasonable notice as required by law and deduct any applicable fees from your account used for the Service. 

21. USE OF OUR ON-LINE BANKING SITE AND/OR MOBILE APP 

You agree to access this website and/or mobile app in compliance with our Digital Banking (Online and Mobile) Terms and Conditions, which are available at www.andrewsfcu.org/Learn/Resources/Disclosures and incorporated into and made part of this Agreement by this reference. 

22. CANCELLATION OF THE SERVICE 

You may cancel the Service online at any time. By canceling the Service, any pending transfers will also be terminated, however any transfer that is in process cannot be cancelled by you. When you cancel the Service, you will no longer be able to access or use the Service and you will not receive a refund of Service fees, if any. When you cancel the Service, it will not cancel your other online services or your account relationships, if any, with us. 

23. RIGHT TO TERMINATE ACCESS 

In the event (i) you violate any terms of this Agreement or any other agreement with us, (ii) there are unauthorized or fraudulent transactions related to any of your accounts with us, or the use of the Service, or (iii) we incur problems with your use of the Service, you agree that we may suspend or terminate your access to the Service at any time. 

We may, in our sole discretion, at any time and without prior notice to you or other Users, suspend or terminate: 

1. The Service, 
2. Your ability to send or receive funds through the Service, 
3. Your ability to send funds through the Service, while continuing to permit you to receive funds through the Service, 
4. Your ability to request funds from another user, or 
5. Your ability to receive requests for funds from another user. 

24. DISCLAIMER OF WARRANTIES 

EXCEPT AS OTHERWISE PROVIDED HEREIN, AND SUBJECT TO APPLICABLE LAW, ZELLE MAKES NO EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER WITH RESPECT TO THE SERVICE. ZELLE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, WITH REGARD TO THE SERVICE DESCRIBED OR PROVIDED. ZELLE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED. THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. 

25. LIMITATION OF LIABILITY 

EXCEPT AS OTHERWISE PROVIDED HEREIN AND SUBJECT TO APPLICABLE LAW, IN NO EVENT WILL ZELLE, ITS OWNERS, DIRECTORS, OFFICERS, AGENTS OR NETWORK BANKS BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING, BUT NOT LIMITED TO ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR OTHER INDIRECT DAMAGES ARISING OUT OF (I) ANY TRANSACTION CONDUCTED THROUGH OR FACILITATED BY THE SERVICE; (II) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN THE SERVICES DESCRIBED OR PROVIDED; (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; OR (IV) ANY OTHER MATTER RELATING TO THE SERVICES DESCRIBED OR PROVIDED, EVEN IF ZELLE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOU ARE DISSATISFIED WITH ZELLE’S SERVICE OR WITH THE TERMS OF THIS AGREEMENT, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SERVICE. 

IN THOSE STATES WHERE THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES MAY NOT APPLY, ANY LIABILITY OF ZELLE, ITS OWNERS, DIRECTORS, OFFICERS AND AGENTS OR THE NETWORK BANKS LIABILITY IN THOSE STATES IS LIMITED AND WARRANTIES ARE EXCLUDED TO THE GREATEST EXTENT PERMITTED BY LAW, BUT SHALL, IN NO EVENT, EXCEED ONE HUNDRED DOLLARS ($100.00). 

26. INDEMNIFICATION 

You acknowledge and agree that you are personally responsible for your conduct while using the Service, and except as otherwise provided in this Agreement, you agree to indemnify, defend and hold harmless Zelle, its owners, directors, officers, agents and Network Banks from and against all claims, losses, expenses, damages and costs (including, but not limited to, direct, incidental, consequential, exemplary and indirect damages), and reasonable attorneys’ fees, resulting from or arising out of your use, misuse, errors, or inability to use the Service, or any violation by you of the terms of this Agreement. 

27. GOVERNING LAW; CHOICE OF LAW; SEVERABILITY 

This Agreement shall be governed by and construed in accordance with the laws of Maryland, without regard to its conflicts of laws provisions, provided, however, that any dispute solely between you and the Service Provider shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflicts of laws provisions. To the extent that the terms of this Agreement conflict with applicable state or federal law, such state or federal law shall replace such conflicting terms only to the extent required by law. Unless expressly stated otherwise, all other terms of this Agreement shall remain in full force and effect. Unless our Terms and Conditions membership agreement states otherwise, you agree that any claim or dispute you may have against us must be resolved by a court located in the county in which you reside. You agree to submit to the personal jurisdiction of such courts for the purpose of litigating all claims or disputes. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to this Agreement. 

28. MISCELLANEOUS 

Subject to the terms of this Agreement, the Services are generally available 24 hours a day, seven days a week with the exception of outages for maintenance and circumstances beyond our or Zelle’s control. Live customer service generally will be available Monday through Friday, excluding US bank holidays. 

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. 

Rev. November 2021 

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The Terms and Conditions disclosure provided to you at the time you opened your account with us controls the duties, obligations and rights of the Member, the Authorized Signatories and Andrews Federal Credit Union with regard to your checking account. The Terms and Conditions disclosure (and all amendments thereto) and its terms shall control any possible conflict, if any, between any provision of this discretionary Privilege Pay disclosure and the Terms and Conditions disclosure.

Overdraft line of credit: A loan product which can automatically transfer available funds from a credit line to your checking account to cover an overdraft. There is no fee for this transfer, however you will pay loan interest on  any outstanding line of credit balance that you maintain. The overdraft line of credit is subject to credit approval.

Statements: Your statements will reflect any non-sufficient funds items paid or returned that may have occurred on your account; we have no obligation to notify you before we pay or return any item. The amount of any overdrafts plus any fees that you owe us shall be due and payable upon demand.

MEMBER OPT-OUT: You may choose at any time NOT to participate in our Privilege Pay service by contacting us and telling us you wish to Opt Out. You may contact us to Opt Out by phone at 1.800.487.5500 (U.S.) or 00.800.487.56267 (outside U.S.), or you may Opt Out by writing to us at: Andrews Federal Credit Union, Support Services, P.O. Box 4000, Clinton, Maryland 20735. You also have the option of contacting us to Opt Out via online or mobile banking by submitting a Secure Message to us.

If you have previously Opted In for Privilege Pay coverage of your one time debit card purchases, and you have changed your mind, you may Opt Out of this coverage at any time, by contacting us as described above. You have the additional option of Opting Out for the debit card coverage via online or mobile banking by selecting the Main Menu > Account Services > Privilege Pay tabs.

MEMBER OPT-IN: Enrollment in standard Privilege Pay does not require your Opt In and is automatic, provided you meet the account eligibility requirements. However, if you previously chose to Opt Out of Privilege Pay and have changed your mind, you may choose to re-enroll at any time (provided your account meets the eligibility requirements). To do so, please write to us at: Andrews Federal Credit Union, Support Services, P.O. Box 4000, Clinton, Maryland 20735, or you may submit a Secure Message from within online or mobile banking. You may also visit a branch location.

If you desire to have Privilege Pay coverage for your one time debit card purchases, you must Opt In to obtain this coverage. You may Opt In by contacting us as described above, or via online or mobile banking by selecting the Main Menu > Account Services > Privilege Pay tabs.

ALWAYS A DISCRETIONARY SERVICE: Our Privilege Pay program does not constitute an actual or implied agreement between you and the Credit Union, nor does it constitute an actual or implied obligation of or by the Credit Union. This service represents a purely discretionary privilege or courtesy that we may provide from time to time and which may be withdrawn or withheld by the Credit Union at any time; without prior notice or reason or cause.

Updated 3/2022; Reviewed 3/2024

Please view our Credit Card Agreement and Disclosure here.

June 2021

This Euro Bill Pay Authorization and Agreement (“the Agreement”) states the conditions for the Euro Bill Payment service (“the Service”) that will enable you to perform the transaction(s) described in this Agreement.  When you use, or any other authorized persons on your account use, the Service, you agree to be bound by the terms of this Agreement.  These terms and conditions are in addition to those terms and conditions outlined in the Terms and Conditions Disclosure and those that apply to any account you have with us.  If the terms and conditions of this Agreement conflict with the terms and conditions contained in the Terms and Conditions Disclosure, the Terms and Conditions Disclosure will control.  By clicking “Accept,” you acknowledge that you have read, understand and agree to the terms in this Agreement.

1. Transfer Types: The Service will allow you to establish and pay two different types of Euro Bill Payments – a One Time transfer payment, solely for the purpose of a single payment in the amount identified in the payment order, or a Recurring transfer payment, which recurs at the frequency and amount specified in the payment order, beginning and ending on the dates specified in the payment order.

You authorize us to process the transactions permitted under this Agreement for you as requested by you from time to time, and you authorize us to post transactions to your account(s) as directed.  We reserve the right to refuse payment to any Beneficiary to which may direct a payment.  We will notify you promptly if we decide to refuse to pay a Beneficiary designated by you. 

2. Fees: For each One Time Euro Bill Payment, or each installment of a Recurring Euro Bill Payment, the Credit Union will charge your account a fee.  For transactions initiated in a branch location with a credit union employee, the fee will include a “set-up” charge; this portion of the fee is waived for transactions initiated online through online banking.  The amount of the fee(s) is posted on our Schedule of Fees as “European Bill Pay” and may change without notice; for current fee information, visit our website at: www.andrewsfcu.org.

3. Limits:  As a security measure, the total amount of Euro Bill Pay transactions that can be initiated online per account, per business day, cannot exceed 5000 Euros. If you need to make a Euro Bill Payment in an amount greater than 5000 Euros, or a group of transactions whose total exceeds 5000 Euros, you may visit any Andrews Federal branch office to request these transactions. 

Additionally, there may be limits on the number of transactions you may request through online Euro Bill Pay, if you are initiating them from a savings or money market account. Federal Regulation D permits up to six (6) preauthorized withdrawals/transfer payments from your savings or money market account to another of your accounts with us or to a third party.  Withdrawals/ transfers in excess of six (6) transactions per month may not be processed, resulting in your Euro Bill Payment not being paid. For full details, please refer to our Truth in Savings disclosure in the Terms and Conditions section of our website at www.andrewsfcu.org. Withdrawals/transfer payments made from your checking account are not subject to these count limitations.

4. Account(s) and Withdrawal of Funds (Euro Conversion):  You have the option of selecting from which one of your share accounts the Service will withdraw funds for Euro Bill Payments. 

Funds for your requested transactions will be withdrawn from your account on the date that we process and send your transaction. If your payment date falls on a weekend or a holiday, your payment will be processed on the next available business day. 

While you will designate your payment amount in Euros, and we will transmit your payment in Euros to the payment Beneficiary, we will withdraw the corresponding funds from your account in US currency (using the rate of conversion available on your processing date).  For Recurring Bill Payments, you understand that your payment amount may vary from period to period according to the Euro rate available on each processing date.

You agree to maintain in your account a credit balance equal to the US dollar equivalent of the Euro Bill Payment, plus the amount of the transaction fee. Should the Credit Union, at its sole discretion, effect a transfer against insufficient funds, normal overdraft charges will be debited from your account as currently applicable.  You agree not to hold the Credit Union liable if other items are returned unpaid from your account due to execution of the payment order or if this payment order is not executed for any reason.

For Recurring payments, if your account has insufficient funds to cover your Euro Bill Payment orders over 3 consecutive payment periods, the Credit Union reserves the right to cancel your Recurring Euro Bill Payment(s).

5. Payment Authorization and Payment Remittance: By providing us with names and account information of Beneficiaries to  whom you wish to direct payments, you authorize us to follow your payment instructions.

Our receipt of your Euro Bill Payment instructions authorizes us to debit your designated account and to remit funds on your behalf to the designated Beneficiary.  We will perform the Service in such a manner as to allow funds to arrive at the designated Beneficiary’s location within a reasonable period of time; you understand that the actual credit to the Beneficiary’s bank account may be subject to geographic and other constraints.  Should the Credit Union make changes to the conditions of your payment order, you will be notified of such changes according to the Credit Union’s policy and federal regulations.

We shall use reasonable efforts to properly and timely process your payment requests.  However, you agree that we shall incur no liability, and any Service Guarantee shall be void, if we are unable to complete any payments initiated by you because of (including but not limited to) errors such as: incomplete or incorrect Beneficiary information, incomplete or incorrect SWIFT BIC or IBAN numbers, insufficient account funds, insufficient time to process the transaction prior to the intended payment date, or any other error or omission on your part.  

If the Credit Union causes an incorrect amount of funds to be removed from your account(s), or cause funds from your Euro Bill Payment to be directed to a Beneficiary which does not comply with your payment instructions, you understand and we agree, that we shall be responsible for returning the improperly transferred funds to your account(s), and for directing to the proper Beneficiary any previously misdirected transactions, and if applicable and at our discretion, we may reimburse you for any resulting actual late payment related charges you have incurred.

6. Payment Scheduling/ Changes to Existing Bill Payments: You understand and agree that it is your responsibility to authorize Euro Bill Payments in such a manner that the bills will be paid on time and that the Beneficiary will receive your payment no later than the Due Date on the statement provided to you by the Beneficiary.

Should you request a payment order on a weekend, holiday, or other day that we are not open, or you submit a payment order after our daily cutoff time, you understand that it will not be processed until the next business day that we are open, or in the case of a Recurring transfer payment, the next applicable business day following your regularly scheduled payment date.

You may cancel or edit any scheduled One Time or Recurring payment order prior to the daily cutoff time on the processing date.  Any payment order changes submitted after our daily cutoff time will be processed on the next business day that we are open.   If you fail to submit your change request prior to the cutoff time or on a day that we are not open, and we proceed to process and pay your Euro Bill Payment per your original payment order per this Agreement, you agree to not hold the Credit Union liable for the transmitted payment.  If the Credit Union fails to execute a change or cancellation to your Euro Bill Payment after we have received the change order from you, within the proper amount of time, and there were no other extenuating circumstances that resulted in the delay of the change or cancellation (including but not limited to incorrect or missing payment change information or systems issues), we will reimburse you, if applicable and at our discretion, for any resulting actual late payment related charges you have incurred.

Currently, the daily cutoff time for any new payment orders or changes to existing payment orders is 16:00 Central European Time (CET).

7. Returned Payments: If a payment order that you paid to a Beneficiary using the Service is returned to us by the receiving bank, we will make an effort to expedite the credit of the returned funds to your account.  However, the Credit Union is not liable for incorrect or missing name or account information from the returning bank that may cause a delay in the recredit of those funds. 

By clicking “Accept” (for online transactions) or submitting a signed payment request form, you acknowledge receipt of this Agreement and authorize us to provide Euro Bill Payment services to you.  Your continued use of the Euro Bill Payment Service constitutes your acceptance of this Agreement and your acknowledgement of the terms and conditions described herein.

March 2018