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Beware of Fraud Scams

We’re aware of a new fraud attempt going out on pink postcards being mailed to Andrews Federal Credit Union members. The postcard states that there is an issue with your mortgage and to call a toll-free number. This communication is not from Andrews Federal. If you receive any communications that appears to be from Andrews Federal Credit Union asking for sensitive account information – IT IS A SCAM! Visit our Security Center for more guidance on how to protect yourself.

Andrews Federal Credit Union
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Careers

Make an Impact. Grow Your Career

Looking for a great place to work, build a career and make a difference? You’ve found it.

Learn about the opportunities and benefits that come with a career at Andrews Federal Credit Union.

VIEW CURRENT POSITIONS

Be Part of a Team that Makes Members’ Lives Better

Since 1948, Andrews Federal has been dedicated to supporting our members’ goals and financial plans. We want your help to keep it going strong.

We’re looking for top-notch professionals who can develop and deliver innovative financial services; provide exceptional customer service, and give back to our members and our community.

Employee Benefits

We’re committed to your personal and professional growth. Our benefits package is structured to help you enjoy a happy, healthy lifestyle.

Retirement

Retirement plans with a competitive matching option

Benefits for Working Families

At Andrews Federal, we understand the challenges of balancing work and family. We recently added a childcare stipend to our benefits, so our employees can manage the rising costs of childcare while continuing to grow their careers. 

Featured Open Positions

Member Advisor I (Remote)

Job Requirements:

The Member Advisor I provides support to members through multiple communication channels (phone, chat, computer audio, and video) primarily focusing on a holistic approach to enhance new and existing members virtual experience by delivering timely communication and troubleshooting various issues. Member Advisors respond to inquiries, manage complaints, troubleshoot significant service problems, and provide general information while projecting a professional company image through all communication channels. Responsible for creating and contributing to an environment that influences the use of technology to meet members needs today and in the future.

ESSENTIAL JOB RESULTS AND RESPONSIBILITIES:
  • Knowledgeable and compliant with all credit union policies, procedures, and regulatory requirements and security protocol.
  • Maintain a high level of service excellence supporting departmental/organizational CSAT Score standards.
  • Utilize virtual channels to establish and maintain ongoing relationships with members.
  • Research, identify, and resolve member complaints timely.
  • Support new and existing members with new enrollments on all Virtual Branch products and services.
  • Ensures that Virtual Branch related documents are being properly retained, imported into core systems, scanned and/or quality controlled.
  • Responds to members and staff requests for virtual banking services information or assistance with transactions problems.
  • Interact with co-workers, supervisors, members and outside contacts in an appropriate, professional manner which projects a positive image of the department and Andrews Federal.
  • Works in conjunction with other departments and staff to develop and strengthen relationships with members who choose our virtual channels.
  • Acts as a subject matter expert in all Andrews Federal Credit Union products and services-especially live chat and outsourced call center partner.
  • Recognize, guide, and promote credit union products and/or services to current and potential members contributing to the organizational overall production goals.
  • Flexibility to work remote or onsite.
  • Other duties as assigned.
  • Remain cognizant of and adheres to Andrews Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
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Awards & Recognition

Hear it from employees

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Members are key to everything we do

Working at Andrews, I very quickly learned that our members are key to everything we do. While my role has changed over the past 10 years; this has been a constant. I began in the Wiesbaden branch helping our military families reach their financial aspirations. Now as a member of the Training Department, I look forward to welcoming our new team members to the credit union and sharing my experiences. Whether working in a branch in Germany or training remotely, I have always felt valued here.

2 of 3
Love being a team member

I truly love being a team member of Andrews Federal Credit Union, they are family and employee oriented. Their mission and core values speaks volumes of the company and how it treats our members and employees. Our community outreach is top priority within our organization and we take pride in helping not only our members but our surrounding communities.

3 of 3
I feel valued at Andrews Federal

Working for Andrews is my first job after college, and I really appreciate the career skills I’m gaining in this role. Helping members reach their financial goals is rewarding and I feel really valued in my role.

Andrews Federal Credit Union Statistics

Exceptional Opportunities with a World-Class Financial Institution.

Andrews Federal Credit Union has a strong and dedicated employee team, a branch network in the US and Europe, and a commitment to serve members around the world. 

Join our team and elevate your career at Andrews Federal.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.  However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.